Grove Surgery

Fantastic care from nhs staff at the grove

I find it puzzling how readily people criticize our National Health Service. My own experience with The Grove, Dr Grainger, and the supporting nursing staff was absolutely exceptional. My sincere appreciation to "The Grove"

Quick care with friendly medical team

The medical professionals here are incredibly friendly and accommodating, though scheduling an appointment requires a relatively short waiting period.

Speedy delivery and awesome customer support

Excellent assistance. Swift and effective.

Smooth sailing with this product

Smooth sailing all the way, no problems to report

Terrible service from a once-great medical practice

Since The Providence took over, their quality has rapidly declined, and I'm overwhelmed by the numerous issues my family has experienced with this medical practice. The receptionists have been so dishonest and made so many errors that they should absolutely be terminated for their sheer incompetence. While some of the doctors are excellent and genuinely helpful, others are far from satisfactory. My partner was incorrectly prescribed medication three separate times, and had he actually taken those medications, the consequences could have been seriously harmful! Regrettably, I cannot in good conscience recommend this doctors' practice to anyone. I deeply regret that they sold out to these profit-driven Providence surgeries!

Frustrating medical service with repeated prescription issues

Inadequate management of recurring medication requests has occurred multiple times. Extremely subpar approach to prioritization when rescheduling mandatory appointment cancellations. No alternative medical professional was proposed as a solution.

Compassionate care at its finest medical center

Exceptional medical staff who consistently provide timely care. The healthcare professionals here are always incredibly kind and attentive to both my children and myself. Having a pharmacy conveniently located right beside the clinic is an added bonus.

Terrible emergency care left me in severe pain

I found myself in a severe kidney emergency while awaiting my general practitioner's appointment. Anyone familiar with such medical issues understands the unbearable intensity of the pain. The medical staff suggested I take a taxi to Bournemouth hospital. When I dialed emergency services, they seized my phone and spoke on my behalf without communicating any details about my medical state. Just a day earlier, I had been collected from the roadside by an ambulance. Consequently, I endured a 55-minute wait for emergency medical transport. My advice: avoid this scenario if any alternative exists.

Terrible service and endless waiting at this clinic

I spent half an hour on hold trying to schedule an appointment, only to be redirected to voicemail without speaking to anyone. The quickest I've ever waited at this medical practice was 40 minutes, and on some occasions, I've been stuck in the waiting area for more than 60 minutes. Previously, I've attempted to book telephone consultations, but the staff cannot commit to a specific time when arranging these, which creates significant logistical challenges. Based on my experiences, I cannot endorse this healthcare facility.

Worst experience ever at this disorganized place

Absolutely abysmal customer experience with disorganized management and excessively prolonged wait periods.

Yery good product works like a charm

very good

Frustrating wait times ruin my entire medical experience

Your scheduled visit is running behind by a minimum of 60 minutes