Grove Surgery

Compassionate nurse helps wound heal with expert care

Nurse Kaur attended to my surgical wound that required daily dressing changes. Her approach was incredibly professional, meticulous, and reassuring. Thanks to her expert guidance and compassionate care, my wound is progressing wonderfully and healing perfectly.

Exceptional nurse provides compassionate and attentive care

Gurpal, the nurse, was exceptionally warm and welcoming. Her demeanor was characterized by friendliness, compassion, meticulousness, and a high level of professionalism. She attentively addressed each of my inquiries with care and thoughtfulness. Throughout the entire consultation, I felt completely at ease and never pressured. My sincere appreciation goes out to her ❤️

Devastating medical nightmare beyond belief

Botched procedure, absolutely horrific medical treatment - completely unprofessional and devastating outcome

Terrible service leaving patients without medical help

Extremely disappointed and concerned I seldom submit critical feedback, but this medical practice has been remarkably unresponsive during a time when I desperately needed assistance. A growing facial lump has me understandably anxious. I meticulously followed their prescribed procedure, calling precisely at 8AM last Friday to request an urgent appointment — only to be curtly informed no slots were accessible and advised to attempt again later. No alternative solutions were proposed, no guidance offered, and I was essentially left feeling completely disregarded. Upon my subsequent call seeking guidance about my next steps, the receptionist's demeanor was hostile and unhelpful. There was a total absence of compassion or clear communication. I'm genuinely perplexed how someone with such an unprofessional approach is permitted to interact with patients experiencing significant stress and discomfort. This transcends mere workplace busyness — it's fundamentally about displaying basic human compassion and performing professional responsibilities competently. I feel utterly abandoned and genuinely uncertain about my healthcare options moving forward.

Frustrating registration process wastes valuable time

A straightforward 48-hour registration process drags on for two weeks due to their negligence. The staff handling phone inquiries seem poorly trained, at least in my experience. As someone who rarely sees doctors, perhaps only once or twice every few years, and visits hospitals solely for occasional annual blood tests, booking an appointment becomes an arduous task. A single phone call to schedule can consume more than a day and must be made during specific hours. Despite having paid taxes and National Insurance contributions for nearly five decades and having retired early, I find this level of service unacceptable.

Exceptional healthcare with warmth and professional care

At Grove Surgery, I consistently encounter top-notch care across every interaction. The reception staff are welcoming and organized, while the medical professionals demonstrate both expertise and genuine empathy. Each appointment leaves me feeling thoroughly supported and valued as a patient.

Exceptional nurse delivers compassionate and expert care

Gurpa, the nurse, brings extensive expertise and professionalism to her work, carefully tending to my wound with remarkable gentleness. Her approach minimizes discomfort while providing clear, informative updates about my healing process and offering helpful guidance to accelerate recovery. Although scheduling an appointment can be challenging, the quality of care I receive makes every interaction worthwhile. When I meet with her, I feel entirely at ease, assured by the high standard of healthcare she delivers.

Worst medical decision i've ever made

Complete waste of medical intervention.

Terrible service from a failing medical practice

Absolute catastrophe, yet somehow this general practitioner manages to stay afloat.

Frustrating lack of scheduling options

I'm constantly struggling to book a time slot that works for me.

Compassionate doctor who truly cares about patients

Dr Zulfikar Moghul is a SUPERB physician. He provided invaluable support during a challenging period when workplace pressures were negatively impacting my health and causing significant stress. He consistently demonstrated unwavering availability and compassion whenever I required medical assistance. I sincerely hope that divine blessings are bestowed upon him, his loved ones, and his professional endeavors.

Terrible service and unprofessional gp staff nightmare

I've never encountered a GP practice like this before. Despite being first in line when I called at 8 am to schedule an appointment, they didn't pick up until 10 am, only to inform me that all appointments were already booked. The receptionists are incredibly unprofessional and unhelpful. I strongly advise against selecting this medical practice, as it is undoubtedly the worst I have ever encountered. My experience being registered here has been thoroughly disappointing, and I deeply regret my choice.

Terrible service and endless waiting times

I strongly advise against using their services. Every time I call, I'm left hanging on the phone for countless hours, only to be informed that no appointments are available. Attempting to schedule weeks in advance proves equally futile. Even when you manage to secure an appointment, you're forced to endure endless waiting once you arrive, with no guarantee of being seen promptly. Truly the most inefficient and frustrating office I've ever encountered.

Frustrating health service with unreliable communication

The appointment system is incredibly inconvenient, with only same-day bookings available at 8am via phone or in-person queue, which is extremely challenging for anyone with a job. I've been experiencing persistent body pain for 4-5 months, consuming 3-5 paracetamol daily. Over the past four months, I've attempted to secure phone consultations for myself and my wife, but they consistently failed to follow through. Additionally, regarding my medical samples sent to the hospital, I received no callback despite needing results for blood sugar, calculations, and liver tests. While they might appear helpful on the surface, the overall management of this surgery is remarkably inefficient and frustrating.

Nightmare from start to finish

Absolute nightmare of a medical procedure

Terrible healthcare service that fails patients completely

This medical practice is utterly useless and has repeatedly dropped my children from their records. When I brought my daughters' health record, they ripped out pages, causing some to go missing, and returned the book in a completely damaged state. They're impossible to reach by phone, only responding to certain individuals, and spend more time chattering than actually working. They never have available slots for pediatric consultations, and their entire staff desperately needs replacement.

Terrible service and no help for patients

I am completely frustrated with this medical practice. Despite my best efforts to remain patient and understanding, the unfair treatment is overwhelming. I've attempted to secure an appointment, arriving as early as 7:30 am after a 25-minute commute, yet I'm still unable to book a slot despite waiting in line. As a working professional, I'm appalled by the staff's attitude, consistently displaying laziness and rudeness, then criticizing patients' reactions. I've repeatedly called at 8 am as instructed, only to encounter perpetually busy phone lines that remain unavailable for those desperately seeking medical attention. I've even visited out-of-hours services and 111 on multiple occasions, but I require a face-to-face GP referral, which they consistently fail to provide with their extremely limited appointment availability. Other healthcare providers redirect me back to this practice, but my current GP seems entirely unresponsive to my needs. I'm now forced to change practices - something I would never typically consider. I absolutely cannot recommend this surgery, having genuinely attempted to be understanding and patient. We're discussing people's health and wellbeing, and this consistent neglect is completely unacceptable. My family members have experienced similar struggles, and during my visits, the waiting area is often nearly empty with inexplicably long wait times. Grove Surgery, I implore you to consider patients' needs, expand your appointment schedules, and show compassion for those in serious medical conditions. No one would want to experience such treatment themselves or see their loved ones subjected to it.

Terrible healthcare service that endangers patient lives

Steer clear of this establishment at all costs. They treat patients carelessly and recklessly. The front desk staff are completely unprofessional, acting as if they're medical experts who can arbitrarily decide whether you deserve medical attention. If you value your health and well-being, you'll want nothing to do with this place!

Terrible service and lost medical sample

Scheduling an appointment is restricted to same-day booking at 8am, requiring either a phone call or physically waiting in line - a system that's incredibly inconvenient for anyone with a professional schedule. Although I successfully arranged a telephone consultation, the clinic never followed through with the call. To make matters worse, they misplaced my medical sample, resulting in no diagnostic results being provided. While Dr. Moghul appears personable, the overall practice demonstrates significant administrative shortcomings.

Terrible customer service and booking nightmare

An absolute nightmare for customer support. Scheduling appointments is a complete hassle, and their service quality is dismally low.