Grove Surgery

Terrible healthcare experience with unprofessional staff

All personnel, from doctors to administrative staff, should be relocated to remote locations where they might finally comprehend their professional responsibilities. The service is absolutely appalling, with employees seemingly collecting paychecks while contributing absolutely nothing of value.

Terrible clinic with zero respect for patients time

Their scheduling is completely unreliable. Today, for the second time, they made my 8-month-old baby wait over two and a half hours past our scheduled appointment time. Last month was equally frustrating - my 1 pm appointment turned into a 10 pm telehealth call at night. The level of service is absolutely unacceptable.

Terrible medical service ruined my entire experience

After nearly 12 months, this medical practice has been incredibly ineffective in transferring my records following my move. (2008-2009) Their service was absolutely terrible. My doctor specifically requested that I undergo a pap smear immediately, yet the practice nurse flatly rejected this and stubbornly insisted on scheduling a future appointment, despite the fact that the surgery had no other patients at the time.

Worst medical practice ever avoid at all costs

Absolutely dreadful service. I made numerous attempts to reach out regarding scheduling, yet they consistently failed to book an appointment or pick up the phone. After much effort, we secured what seemed like a confirmed slot, only to be told no appointments were actually open, contradicting the doctor's previous assurances. When I confronted them about this unacceptable situation, they responded with intimidation. The management of this medical practice is completely incompetent. Anyone concerned about their health should steer clear of this establishment.

Endless wait for a pointless customer service call

I've been stuck on hold for nearly an hour, despite being told the wait would be around 19 minutes. For the last 20 minutes, I've been first in line, yet somehow I've been bumped back to third position inexplicably. As a final insult, when someone finally picked up, our entire interaction lasted barely 20 seconds. The level of customer service here is absolutely appalling.

Worst medical experience ever terrible wait time

If I could rate this with no stars at all, I would. During my recent visit, I endured a three-hour wait. A woman conversing in Punjabi with the receptionist was allowed to jump the queue, bypassing other patients who had been waiting patiently. Why should speaking a specific language grant special treatment? This seems like blatant discrimination. Every patient deserves equal and fair treatment, regardless of their linguistic or ethnic background. The clinic needs to improve its scheduling and respect patients' time by seeing them at their designated appointment slots instead of making everyone wait endlessly.

Terrible service and unfair appointment scheduling

Scheduling an appointment here is futile since staff seem to prioritize slots for their personal connections. Seeking a more trustworthy surgical practice that offers fair booking access.

Unprofessional doctor fails to address mental health concerns

Since 2023, I've been struggling with severe depression and anxiety, yet the medical team refuses to prescribe medication or provide therapy referrals. To make matters worse, Dr. Mughal humiliated me by making derogatory comments about my mental health and smoking habits, referring to me as a "modern day girl" in front of my partner. If possible, I would rate this experience as zero stars.

Worst healthcare service ever experienced online

Endured an exasperating wait exceeding 60 minutes to get through on the phone, stuck as the first caller in line for more than 20 minutes with absolutely no response. Attempted communication via NHS app and repeated phone calls, both proving completely ineffective. UPDATE: Redialed and spent 25 minutes queuing, only to have the call abruptly terminated immediately after being answered. Tried calling again, only to discover the practice had shut down well before its stated online closing time.

Worst medical experience ever with incompetent staff

I wish I could rate this place zero stars. The staff are absolutely terrible and incredibly rude. If you're looking for a doctor's surgery where you can never reach anyone, and when you do, you'll be greeted by an arrogant receptionist who thinks they know everything, then this is the perfect place for you. During my sole encounter with Dr. Moghul, after endless back-and-forth communication, he dozed off just two minutes into our appointment. His snoring was incredibly loud. What's worse, the forms I provided him were filled out completely incorrectly, with my medical history mixed up with someone else's records. When the forms were returned, he wasted more time and had to write an additional letter, which he wanted to charge me for. At this point, I couldn't tell if he was mumbling in his sleep or had missed crucial details. To summarize, a simple 10-minute form and conversation dragged on for nearly 10 months. Kudos to the receptionists who apparently have extensive medical knowledge to cover for him when he decides to take a nap. I'm sure you're all prepared for a smooth CQC inspection.

Unprofessional receptionist ruins potential patient experience

I visited yesterday solely to seek a quick piece of information, only to be rudely dismissed by an incredibly unhelpful blonde receptionist. At 18:27, she abruptly instructed me to leave and return another day, despite the clinic technically closing at 18:30. I wasn't requesting an appointment or medical service, just a brief clarification about registration (which is now definitely not happening 😑). Her customer service was absolutely appalling, and management should seriously consider replacing her with someone who actually understands basic human decency! Additionally, the practice hours listed on Google appear to be inaccurate, matching the receptionist's unhelpful attitude. Please update this information accordingly - thanks.

Terrible service and unhelpful staff at this place

Disrespectful employees. Consistently refusing to acknowledge their errors and attempting to shift blame onto customers. Extremely unprofessional. The reception staff, particularly CLAIRE, demonstrates a hostile attitude and shows no interest in hearing out concerns.

Worst medical experience ever terrible service

Absolutely the worst surgical experience I've encountered, with medical staff who are completely unresponsive and ignore incoming calls.

Smooth recovery with amazing results

A significant improvement compared to my prior surgical experience

Frustrating and impossible healthcare experience

The GP service is incredibly frustrating and ineffective. Securing an appointment when it's urgent seems impossible. Alternative out-of-hours medical services have been equally unreliable. The only recourse has been calling 111. It feels utterly pointless to have a GP practice that consistently fails to provide timely access to medical care.

Spotless rooms with amazing customer service

Premises are spotless and the employees provide excellent, friendly assistance

Terrible healthcare with limited and inconvenient hours

Told to wait until 8am to schedule an appointment, and now it's already 9am - seems like they're not interested in accommodating patients. The latest time you can get a doctor's appointment is 5pm, which means there's absolutely no option for urgent walk-in care.

Terrible healthcare experience with unprofessional medical staff

Absolutely worthless healthcare provider who consistently disregards patient concerns and only communicates via phone appointments. The staff demonstrates a complete lack of professionalism and appears indifferent, especially when dealing with infant patients. Their service has left me thoroughly dissatisfied and frustrated.

Worst pharmacy experience ever waste of time

Spent an entire hour in line just to pick up a simple prescription. Absolutely ridiculous and a complete waste of time.

Worst doctor ever terrible medical experience

This establishment deserves immediate shutdown by regulatory bodies. Dr Moghul is utterly incompetent. One could obtain more accurate medical advice by simply searching symptoms online rather than consulting him. When my wife sought guidance about her health concerns, he merely grinned without purpose. After repeatedly asking, he finally responded with the dismissive phrase, "What can I say about it?" In approximately 90% of consultations, he fails to provide a proper prescription, instead just mentioning medication names and instructing me to purchase them independently from the pharmacy.