Grove Surgery

Worst healthcare experience ever frustrating and impossible

Currently, the clinic exclusively offers same-day consultations with no advance scheduling options, and I've been persistently calling early each morning, only to be trapped in endless phone waiting lines. After hours of waiting, I'm invariably informed that no appointments are accessible. The service is fundamentally ineffective, appearing deliberately designed to create such frustrating barriers that patients will ultimately abandon their attempts to secure medical attention. It seems their strategy is to discourage patients through bureaucratic obstruction and minimal accessibility.

Terrible service and endless waiting at this clinic

This medical practice deserves to shut down given the overwhelming number of patients who are completely unhappy with their services. They consistently force people to endure endless waiting times and have even been known to abruptly cancel appointments simply because they lack essential medical equipment. The whole situation is utterly revolting 🤢

Caring doctor with exceptional medical expertise

Dr. Moghul has been our trusted family physician for an extended period, consistently demonstrating remarkable compassion and professionalism. His medical expertise shines through in precise diagnoses and thoughtful referrals. The entire medical team at Grove Surgery operates with remarkable efficiency and courtesy, and my wife and I wholeheartedly endorse their practice.

Worst medical experience ever terrible customer service

Completely unacceptable and frustrating experience! I've been struggling to secure a medical consultation for a trapped nerve for nearly a month. The process has been incredibly challenging - spending over an hour on hold starting at 8am, only to be told there are no available slots. When I finally get offered a telephone consultation, they fail to actually call, and then claim I missed the appointment! To make matters worse, the receptionist's response was utterly dismissive, essentially asking me to solve their own service failure. Absolutely ridiculous customer treatment!

Compassionate and caring doctor with great service

Dr Moghul stands out as a truly exceptional healthcare provider. He demonstrates remarkable compassion, listens carefully, and creates a welcoming environment during consultations. Both my mother and I have been thoroughly satisfied with the high-quality primary care he delivers.

Frustrating healthcare experience with unhelpful doctors

For years, I've been struggling to get a proper medical diagnosis... The real issue is locating competent physicians, as these current ones are completely ineffective. Just take a glance at the image, and you'll immediately grasp why communication with medical professionals seems impossible...

Worst healthcare experience ever avoid at all costs

A completely apathetic medical facility lacking any language support, delivering treatments with apparent disregard and minimal concern for patient care.

Terrible healthcare leaving patients in desperate need

Completely overlooked once more. I've fallen seriously ill since Friday, 7.11.23, struggling to breathe with a chest infection that requires antibiotics. I'm still waiting on a response from my previous illness in January, with no callback or appointment scheduled. Apparently, they couldn't care less if I were to die, simply because I'm British.

Nightmare medical experience at local healthcare practice

This surgery is undoubtedly the most abysmal healthcare facility in the entire United Kingdom. The staff are incredibly discourteous, incompetent, poorly trained, and completely unprofessional - a group of utterly useless individuals. It's practically impossible to secure a simple appointment with a physician. I've officially filed a comprehensive complaint with the NHS, demanding a thorough investigation or complete closure of this deplorable practice. The personnel there are nothing more than a worthless collection of incompetents occupying valuable medical space.

Mismatched care left me frustrated and unsupported

Deeply let down. Sought assistance for ADHD, instead received a referral to a therapist specializing in OCD and depression. This misalignment fails to tackle my ongoing challenges. Anticipated more comprehensive support and insight.

Worst purchase ever avoid at all costs

Absolutely dreadful encounter

Terrible service destroying patient's mental health

The personnel demonstrate a lack of assistance and frequently display discourteous behavior. They struggle to address patient inquiries and consistently redirect individuals to return for follow-up or make phone calls, yet the telephone remains unanswered most of the time. This situation is deeply troubling. I experienced an extremely taxing week, repeatedly visiting the clinic without receiving adequate support, ultimately leading me to abandon my efforts. It is unsustainable to visit the facility daily only to be told to return once more. Such staff conduct can significantly impact a patient's psychological well-being, particularly when they fail to provide proper support and instead contribute to the individual's existing stress.

Terrible service and impossible to schedule appointment

The front desk staff are incredibly discourteous! Scheduling an appointment is an absolute nightmare. I've been attempting to book for three consecutive days, and when I finally wait on hold until 7:30 AM, they inform me they're completely booked. They've also eliminated in-person interactions. Everything is now handled remotely... and it's frustrating.

Terrible healthcare experience at grove surgery clinic

Every time I need to take my infant to Grove Surgery, I'm filled with anxiety, anticipating the inevitable waiting and staff inefficiency. The management of this facility is absolutely terrible! During my most recent visit, we were left waiting for almost two hours before being seen. Dealing with such prolonged delays while caring for a newborn is incredibly challenging. The personnel appear completely disorganized and lacking in competence. Whenever you seek clarification or assistance, they immediately deflect responsibility, passing you from one person to another without actually providing any meaningful help.

Unbearable wait with a crying baby at clinic

We've been sitting in the waiting room for almost two hours with an infant, and we're still waiting to consult the nurse. No one has informed us about the expected wait time. The service is absolutely unacceptable and extremely subpar. This medical practice requires a thorough review of its patient care standards. The waiting area is overcrowded, with numerous patients still waiting to be seen.

Horrible healthcare experience with terrible wait times

Absolutely horrendous medical procedure and facility. Forced to endure over two hours of waiting with an infant, constantly being misled about our place in line while other patients were seen ahead of us. The management is completely incompetent and unprofessional, demonstrating a total lack of basic patient care and respect.

Exceptional care at grove surgery reception team

Recently, I assisted my mother in becoming a temporary patient at grove surgery. Throughout the registration process and since then, I have consistently experienced exceptional, courteous, and professional service from the entire reception staff. Whenever I've had a question or requirement, Claire and her colleagues have been incredibly helpful and responsive. I want to express my sincere gratitude for the outstanding level of care and support they provide.

Frustrating bureaucratic nightmare with zero communication

I sent in my application along with all necessary paperwork over a month and a half ago, yet heard absolutely nothing back. Frustrated, I was forced to initiate contact myself, which led to being summoned to their office. Upon arrival, I was informed that my documentation was incomplete, compelling me to resubmit everything from scratch.

Terrible service from an unprofessional receptionist

The front desk staff member displays an extremely unprofessional attitude and should be immediately terminated from her position.

Terrible service worst medical practice ever

Utterly appalling experience with this medical practice. Scheduling an appointment is an absolute nightmare, and the receptionist's attitude is deplorable. They seem completely indifferent to patient needs, at least in my case. Despite rarely contacting them, every interaction is incredibly frustrating. Their phone system is a complete disaster - you can spend half an hour waiting in the queue, finally reach the front, and then have the call abruptly disconnected. I strongly advise anyone to steer clear of this clinic!