Grove Surgery

Caring staff make grove surgery exceptional

Grove surgery offers a warm and inviting healthcare environment. The reception team, including Parveen and Clare, consistently demonstrate exceptional kindness and support, particularly when assisting my aging and unwell parents. I wholeheartedly endorse this medical practice to anyone seeking compassionate care. My sincere appreciation goes to their wonderful staff.

Elderly patient struggles with online medical system

Grove medical surgery has undergone recent modifications. Previously, the reception team was incredibly supportive, helping me obtain medications by assisting me when I explained my needs. Considering my restricted internet connectivity and limited technological proficiency, I was surprised when they recently instructed me to place my medication order ONLINE. Being 80 years old, I am still unfamiliar with many internet-related tasks. I strongly appeal to Dr. Mughal and the management to enable reception staff to continue supporting elderly patients like myself who lack computer expertise.

Exceptional care from compassionate medical professionals

I couldn't ask for a better general practitioner. The entire team is incredibly courteous and efficient, and they accurately identified my health issue and quickly prescribed the right medication. Huge thanks to Dr. Mogul - I'm truly grateful for their exceptional care.

Terrible experience at overcrowded medical clinic

Completely pointless experience, squandered an entire day waiting around. Medical staff were consistently behind schedule and disorganized.

Terrible healthcare service that left me stranded

I was abruptly removed from their patient system without any explanation or prior notification, which I only realized when I urgently needed medical attention. When I contacted the office, the receptionist coldly instructed me to re-register, then wait two weeks before being able to schedule an appointment, and summarily dismissed my concerns. The potential health risks during this two-week waiting period are deeply troubling and could lead to serious consequences.

Terrible service for urgent medical care needed

Every morning, I struggle to schedule an appointment. My wife recently gave birth, and our newborn is experiencing breathing difficulties, urgently requiring medical attention. The clinic's phone system is frustratingly unreliable - calls are frequently answered only to be abruptly disconnected. After enduring lengthy waiting periods, I'm repeatedly told "no appointments available". All slots seem to vanish by 8:15 AM, with call booking starting precisely at 8:00 AM. For three weeks now, I've been attempting to secure a medical consultation, and I'm completely bewildered about the purpose of having a general practitioner. The reception staff and management are exceptionally unhelpful and display an unacceptably rude attitude. This entire system desperately needs comprehensive reform!

Terrible service avoid this place at all costs

These products are absolute garbage. I strongly recommend seeking alternatives and avoiding this place entirely.

Compassionate care from amazing medical professionals

Top-notch medical professionals and support personnel. Welcoming and highly skilled.

Fantastic medical team with exceptional patient care

I've been a patient at this medical practice for a decade, and the entire team consistently goes above and beyond. They offer exceptional care, and every visit leaves me completely content with their service. 5/5

Fantastic doctor with excellent patient care

Visited Dr. Mughal for a consultation today She was truly exceptional and incredibly professional She explained everything to me with great clarity The entire staff was courteous and supportive Kudos to the whole team !!!!

Terrible service from rude and unhelpful receptionist claire

From the start, Claire, a receptionist with a typical attitude of thinking she's on par with the doctor, was incredibly unhelpful. She maintained a consistently sarcastic demeanor while I attempted to inquire about the status of my referral, which has been pending for over two months. It's truly frustrating and disappointing that excellent staff members must endure the consequences of unprofessional individuals like Claire.

Terrible service and zero customer care

Impossible to schedule a meeting! They show absolutely no concern whatsoever!

Worst healthcare experience ever terrible service

The front desk staff are incredibly discourteous! Scheduling an appointment is an absolute nightmare. I've been attempting to book for three consecutive days, waiting on hold since early morning, only to be informed they're completely booked. They've eliminated in-person consultations entirely, forcing everything through phone calls. Despite scheduling a two-hour slot, the actual doctor's interaction lasts a mere 5-10 minutes. This is precisely why healthcare facilities are overwhelmed and inefficient!

Caring doctors despite some surgical challenges

This medical procedure hasn't been without its challenges. However, whenever a problem has arisen, they've consistently addressed it effectively. Recently, I've found it convenient to secure timely appointments for my family and obtain prescriptions with minimal advance notice. It would be a welcome improvement if they could implement an online booking system.

Unprofessional staff waste my precious time

The staff is unprofessional, sluggish, and consistently behind schedule, routinely delaying patients by 20 to 30 minutes. The employees appear completely unproductive, spending their time in the office engaging in idle chatter and consuming coffee. It's absurd that they receive compensation for essentially doing nothing.

Worst healthcare experience ever terrible service

If you become a patient at this medical practice, you can expect to be completely ignored by the physicians, with phone calls consistently going unanswered and prescription refills being practically impossible to obtain through any channel.

Terrible service at worst medical practice ever

The service at this medical practice is utterly appalling. The staff have been completely negligent in updating my prescription for an extended period, and it remains unresolved. Attempting to get assistance from the personnel is futile. They carelessly misplaced the physical copy of my new prescription and show absolutely no interest in resolving the issue. This is undoubtedly one of the most incompetent general practitioners I have ever encountered.

Compassionate and caring doctors at grove surgery

I have been a patient at Grove surgery for over 15 years, and Dr Moghal has consistently demonstrated exceptional compassion, care, and attentiveness during my consultations. Never have I felt hurried or pressured during any appointment. The reception manager, Parveen, is an absolute gem - always greeting patients with a warm, calm, and courteous approach. Recently, the addition of Lady Dr Moghal to the practice has been incredibly beneficial to my healthcare journey. When the hospital struggled to provide a clear diagnosis during my two-week inpatient stay and subsequently discharged me, Lady Dr Moghal quickly identified the issue and was instrumental in guiding me back to the hospital for proper treatment. The practice's commitment to patient care is remarkable, and such dedication is increasingly rare in today's healthcare landscape. The only minor drawback is the occasional difficulty in securing an appointment, but considering the immense pressure currently facing the NHS, this is hardly surprising. Nevertheless, the outstanding care and professionalism at Grove surgery far outweigh any scheduling challenges.

Challenging appointments but wonderful healthcare team

Securing a consultation at this medical practice is extremely challenging. Despite this, the personnel and physicians are absolutely wonderful, exceptionally supportive, and genuinely compassionate. I'm confident the difficulties with scheduling are more attributable to systemic problems within the National Health Service rather than any shortcomings of the staff.

Terrible service and impossible to book appointments

I constantly encounter busy phone lines and find it impossible to schedule an appointment, forcing me to rely on Queens Hospital for medical care. The GP service is absolutely terrible.