Grove Village Medical Centre

Helpful and efficient practice with good support

Extremely supportive and well-organised, representing a significant improvement compared to my former healthcare provider at a previous location.

Reception staff could be more polite

The receptionist was unhelpful and displayed poor manners during my interaction.

Receptionist rude, doctors dismissive and won't listen

I have been a patient at this surgery for most of my life, following my parents who also attend. For the majority of that time I have had little reason to visit, but recently I have been dealing with some health concerns. Throughout this period, my experience has been disappointing. The reception staff have been unhelpful during phone calls, and the clinical staff have come across as uninterested and inattentive to what I have been saying. I feel anxious about contacting the surgery or booking appointments because I do not feel my concerns will be taken seriously or addressed properly. My health worries have not been treated with the consideration I feel they deserve, and I have been made to feel that I should simply manage on my own. I am currently exploring options elsewhere for my care, though finding alternative providers has proven difficult due to availability constraints. I am also considering private healthcare to ensure my health concerns receive proper attention and that I am heard and supported appropriately. I would not recommend this surgery based on my experience.

Bureaucracy frustrating but needs were met

Today I fell in love again with this practice, even though the administrative processes before being able to meet or speak with clinical staff can be challenging, but once our needs are addressed it proves to be quite satisfactory 😃

Staff member listened and offered treatment options

I would like to give my 5 star review to the clinician I saw! This person has demonstrated their dedication to work as a health professional, they're open minded and what's most important they listen to patients and work with them to address their health concerns. Unlike others in this practice, they show their knowledge and most of the time offer a couple of options, allowing the patient to choose what seems best for their health. I'm glad I had an opportunity to meet this person, highly recommended.

Reception staff made booking unnecessarily difficult

I've been a patient at this surgery for just over two years. The reception experience can be challenging at times, as I've found the staff member who regularly works on reception to come across as somewhat dismissive and unhelpful. Things seemed to run more smoothly when a previous clinician was working there. In general, the practice does provide support, though there are limitations when presenting with certain symptoms like cough or fever. In these cases, they require a test to be completed before any treatment can be prescribed. This means if you're unwell today, there's a delay while waiting for the test appointment, results, and then finally receiving care. What feels like an immediate health concern ends up taking a week or more to resolve.

Helpful receptionist and quick diagnosis

Found the surgery very helpful overall. The receptionist was very helpful and friendly. The clinician was quick to diagnose the issue presented.

Reception staff attitude needs improvement

The reception staff member displayed an unhelpful demeanor and was discourteous. Additionally, some of the clinical staff could benefit from improving their interpersonal skills and professionalism. I would not recommend this practice based on my experience.

Reception staff could be friendlier here

The reception staff came across as unwelcoming, which was quite discouraging. Being courteous doesn't require any extra effort, yet they treated me as though I were completely out of place.

Rushed through appointment without proper care

The clinician demonstrated professionalism during the appointment, however I would not recommend this practice to others. The overall experience felt rushed, with the impression that the priority was to process patients quickly rather than provide thorough care.

Long waits and staff weren't helpful

This practice has not met my expectations and I would suggest considering alternatives if possible. I cannot recommend it. There are consistently lengthy waiting times, and I feel my concerns are not properly heard during appointments. There always seems to be a sense of rushing through consultations. The overall experience has been disappointing, and I found the reception staff to be unwelcoming and unhelpful.

Reception staff made inappropriate personal comment

A member of the reception team made an inappropriate remark regarding my partner's personal circumstances that went beyond what was acceptable.

Helpful receptionists and quick emergency appointments

I have been attending this practice for nearly three years. The staff have consistently been helpful and pleasant, including both reception and clinical team members. When my family and I have needed urgent care, we have been seen promptly. Overall, I am satisfied with the service provided by this practice.

Reception helpful despite form data mix-up

The experience has been positive overall, with reception staff being helpful. However, there was an issue where completed paperwork was not properly recorded in the system despite being fully filled out. It would be beneficial for the practice to ensure that data management procedures are robust and that information provided by patients is accurately reflected in their records.

Friendly staff who actually listen to you

After relocating to the area a few years ago, we had an unfortunate experience at our previous practice. However, discovering this medical centre has been wonderful for us as a new family. The clinician here really takes time to listen and engage with patients. They are the first healthcare professional I have felt genuinely comfortable and confident with. Straightforward communication has always made the difference. All of the clinical and administrative staff at this practice are welcoming and helpful. I was disappointed to hear that this particular clinician is moving on, but I wish them all the very best for the future.

Rushed appointments with little time to listen

The practice provided a disappointing experience, falling short of expectations. The consultation felt rushed, with the focus appearing to be on completing the appointment quickly rather than addressing concerns thoroughly.

Felt heard and understood during difficult time

After experiencing considerable stress and fatigue, I decided to seek an appointment. The clinician I saw demonstrated genuine empathy and understanding, treating me as an individual rather than simply processing another case. They allocated sufficient time to listen and provided meaningful support throughout our consultation. I would strongly recommend this practice if you're looking for someone who will genuinely engage with you. A good GP is someone who recognises you as a person and takes a holistic approach, rather than simply dispensing medication. This was an excellent experience and I'm very grateful for the care received.

Rushed appointments left us seeking second opinions

We have visited this medical centre multiple times and have frequently felt uncertain about the diagnoses provided, as the consultations seemed to lack thorough examination and appeared rushed. We have needed to seek second opinions on several occasions, which have often differed from the initial assessments. As a result, we are considering registering with a different GP practice.

Felt truly listened to and supported

The clinician I saw was absolutely amazing! They have been my rock over the past few months. So caring and helpful.

Felt rushed and ignored during appointments

I have been attending this practice for more than two decades and feel the quality has declined over time. The clinical staff appear disinterested in what patients communicate and seem focused on keeping appointments brief rather than thorough. There appears to be a lack of attention to reviewing test results and supporting patient recovery. I underwent imaging at a hospital facility that required review by the practice to determine next steps in my care, yet it took several weeks before the results were examined despite being informed by reception staff that the scan was already on file. I would not suggest this practice to others seeking medical care.