Guidepost Medical Group
Poor! (44 reviews)
Poor! (44 reviews)
Appointment access remains the most significant concern across feedback, with patients consistently reporting difficulty obtaining appointments through both telephone and online booking systems. Long waiting times when calling at opening hours, unavailable slots, and challenges navigating the online consultation platform feature prominently. Several patients describe the booking experience as nearly impossible, leading some to seek care elsewhere or use alternative NHS services.
Reception experience shows mixed feedback, with some patients reporting courteous and welcoming interactions while others describe unhelpful and dismissive attitudes. Communication barriers extend beyond reception to broader organisational issues including prescription delays, gaps in medication supply, and problems with record-keeping and documentation management. Patients report instances where prescriptions were indicated as ready when unavailable, and difficulties obtaining timely responses to clinical concerns.
Where positive experiences are noted, they centre on clinical competence, professional conduct, and supportive care from clinical staff. Several patients express gratitude for responsive care and thorough clinical assessment. However, these positive interactions are frequently overshadowed by systemic access and organisation challenges that affect the overall service experience and patient confidence in the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Appointment access remains the most significant concern across feedback, with patients consistently reporting difficulty obtaining appointments through both telephone and online booking systems. Long waiting times when calling at opening hours, unavailable slots, and challenges navigating the online consultation platform feature prominently. Several patients describe the booking experience as nearly impossible, leading some to seek care elsewhere or use alternative NHS services.
Reception experience shows mixed feedback, with some patients reporting courteous and welcoming interactions while others describe unhelpful and dismissive attitudes. Communication barriers extend beyond reception to broader organisational issues including prescription delays, gaps in medication supply, and problems with record-keeping and documentation management. Patients report instances where prescriptions were indicated as ready when unavailable, and difficulties obtaining timely responses to clinical concerns.
Where positive experiences are noted, they centre on clinical competence, professional conduct, and supportive care from clinical staff. Several patients express gratitude for responsive care and thorough clinical assessment. However, these positive interactions are frequently overshadowed by systemic access and organisation challenges that affect the overall service experience and patient confidence in the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Vickie P.
8 years ago
Bad!
Couldn't reach reception after many attempts
I had a very frustrating experience with this practice. My partner attempted to reach the surgery repeatedly throughout the morning when they opened, and after finally getting through, was kept on hold for an extended period before the call was disconnected. He then had to make multiple additional attempts to reconnect. When we attended the scheduled appointment, we discovered that the clinician assigned did not see patients in a particular age group, despite the staff being aware of this beforehand. We were subsequently made to wait considerably longer before being seen by another clinician. This experience fell well short of what we expected and we intend to raise our concerns formally.
Lee S.
8 years ago
Bad!
Impossible to book an appointment here
It is extremely difficult to obtain an appointment at this practice. One questions the purpose of the service when access is so limited.
Helen S.
9 years ago
Poor!
Appointment booking system needs improvement
The appointment booking system is very poor.
Debbie F.
11 years ago
Bad!
Mixed staff attitudes made the visit uncomfortable
A few members of the team are friendly and make an effort to assist, while others come across as unhelpful and unfriendly, which detracts from the overall experience of attending appointments.