Haltwhistle Medical Group
Average! (8 reviews)
Average! (8 reviews)
Feedback reflects a mixed experience across the practice. Several patients praised the courtesy and responsiveness of reception staff, who consistently provide friendly greetings, and noted that appointments generally run on schedule with a comfortable waiting environment. Clinical care received positive comments regarding attentiveness, listening skills, and a respectful approach to patient needs. However, concerns about appointment access and waiting experience emerged in other feedback, with reports of extended delays and difficulties obtaining in-person appointments for urgent medical needs. Some patients also raised concerns about care responsiveness for specific health conditions, including mental health support and the availability of certain treatments at the practice.
The feedback indicates variable experiences with service quality and accessibility. While some patients reported efficient, courteous interactions and well-organised appointment scheduling, others described frustration with waiting times and challenges accessing timely in-person care. These contrasting experiences suggest inconsistency in how appointment requests are managed and how urgent medical needs are assessed and addressed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience across the practice. Several patients praised the courtesy and responsiveness of reception staff, who consistently provide friendly greetings, and noted that appointments generally run on schedule with a comfortable waiting environment. Clinical care received positive comments regarding attentiveness, listening skills, and a respectful approach to patient needs. However, concerns about appointment access and waiting experience emerged in other feedback, with reports of extended delays and difficulties obtaining in-person appointments for urgent medical needs. Some patients also raised concerns about care responsiveness for specific health conditions, including mental health support and the availability of certain treatments at the practice.
The feedback indicates variable experiences with service quality and accessibility. While some patients reported efficient, courteous interactions and well-organised appointment scheduling, others described frustration with waiting times and challenges accessing timely in-person care. These contrasting experiences suggest inconsistency in how appointment requests are managed and how urgent medical needs are assessed and addressed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Stuart S.
9 months ago
Excellent!
Convenient local practice for family care
I have been using this practice for my partner's healthcare needs.
Lucy T.
one year ago
Excellent!
Felt truly listened to and cared for
The clinician was excellent during mum's recent appointment - they listened carefully, demonstrated a gentle approach, showed genuine warmth in their interaction with mum and worked efficiently to address her needs. Thank you for providing such outstanding care.
Pat R.
2 years ago
Excellent!
District nurses showed genuine care and efficiency
I would like to thank the district nursing team at the local medical centre for their wonderful kindness and efficiency in providing regular wound care over a period of several weeks. Thanks to their attentive care, the injury has now completely healed.
Del K.
2 years ago
Excellent!
Friendly welcome and a warm waiting room
The reception staff consistently provide a friendly greeting whenever you have questions or concerns. Appointments generally run on schedule, and the waiting area maintains a comfortable, welcoming atmosphere.
Lilz L.
2 years ago
Bad!
Long wait times and late running appointments
This was an extremely frustrating experience. The wait time for my appointment was the longest I have encountered, with a significant delay of over 25 minutes. 👎😡😤
Carl S.
4 years ago
Bad!
Dismissed mental health concerns without proper support
The medical professionals at this practice do not appear to take mental health concerns seriously. I experience significant difficulties that I feel are not being adequately addressed, and I have been referred elsewhere as the practice does not provide certain treatments. I find this approach disappointing for a healthcare facility.
Paul T.
5 years ago
Bad!
Practice refused to see seriously unwell patient
Possibly one of the poorest practices in the area. My daughter lives extremely close to the facility, yet when she experienced a serious medical episode for the second time within a fortnight, she was still directed to contact the non-emergency medical line rather than being seen in person. Given her proximity to the practice, I felt she could have been examined directly. This approach to care was deeply disappointing.
Graham F.
6 years ago
Excellent!
Got prompt medical care while visiting the area
While visiting the area, I required medical attention. I would like to express my gratitude to all the staff members at the local pharmacy, medical practice, and hospital facility for the excellent care and service I received. Thank you once again for your support and assistance.