Hammersmith Surgery

Exceptional Surgery: Professional Staff and Beautiful Space

This surgery operates exceptionally well, showcasing a high level of professionalism. The reception team is friendly, polite, and effective in their roles. All the clinicians provide quality care, and the nurse stands out with her outstanding service. Additionally, the architectural design of the facility is truly impressive. I appreciate everyone's dedication and effort!

Generally good, one GP not so good...

I have been a patient at The Hammersmith Surgery for a number of years now and thankfully due to not having too many health issues have only had to see a GP occasionally. I am generally satisfied with the service provided but should point out 2 negative experiences with the GP named 'Antonia Wade'. On both occasions I found this GP to be arrogant, rude and disinterested in assisting with the issue at hand and reluctant to examine or actually do what you would expect from a family doctor when presented with a healthcare matter. On both occasions I was offered this person as being the 'only one available' so I will make sure that if I need a GP in the future here it will not be with 'Antonia Wade'. Have seen other GPs who have generally been professional and kept any narcissism to their private lives instead of pushing it on their patients, unlike Wade.

Disappointing experiences with an unhelpful gp

I've been receiving medical care at The Hammersmith Surgery for several years, and fortunately, due to good health, I've only needed to consult a GP on rare occasions. While generally satisfied with the service, I must highlight two negative interactions with the GP named 'Antonia Wade'. During both consultations, I found this doctor to be dismissive, discourteous, and seemingly uninterested in addressing my health concerns. The GP appeared reluctant to perform a thorough examination or provide the comprehensive care one would expect from a family physician. On both instances, I was told Wade was the 'only available' doctor, so I will ensure that in future visits, I avoid this particular GP. In contrast, other doctors at the practice have been professional and managed to keep any personal ego separate from patient care, unlike Wade.

Terrible service and dangerous dining experience

Utterly appalling establishment! This place deserves to be permanently closed down immediately!

Terrible Practice: Years of Dismissive Healthcare Experiences

My experience with this general practice has been quite disappointing over the years, leading me to finally switch providers, and what a remarkable change it has made! Gone are the days of dealing with unkind receptionists who pry into every personal aspect of my medical visits. There was an instance when I faced respiratory issues, and after contacting the 111 service, they advised me to seek urgent care. However, when I reached out to the reception team for assistance, they dismissed my concerns by saying, "I can hear you’re breathing fine over the phone." Additionally, I've had a mole on my chest that has been steadily growing for several years. Despite attending three appointments where I was reassured that there was nothing to be concerned about—despite having photographic evidence documenting its growth—I have finally consulted a new physician who is taking appropriate action by scheduling a biopsy for next week. It truly astonishes me that PALS (Patient Advice and Liaison Service) has not yet taken measures to close down this clinic given these troubling experiences.

Worst medical experience ever shocking surgical nightmare

If I could give a rating below zero, I absolutely would. This is utterly unacceptable! Every single aspect of this surgical facility is fundamentally flawed. They deserve to be shut down immediately as they are completely useless to patients! I cannot emphasize enough how many formal complaints I intend to file with the NHS regarding this terrible establishment.

Prompt and Professional Healthcare Experience

Appointments typically occur punctually, often with minimal delays. The staff at the reception is welcoming, while the physicians demonstrate attentiveness and commitment to their patients' care.

Efficient ECG Appointment: In and Out Quickly

I attended an ECG appointment this morning and was finished within just 20 minutes. The practice operates with remarkable efficiency.

Exceptional Surgery Service Exceeds All Expectations

I recently had to go to the clinic, and I was truly impressed by the level of service provided. The very next day, I was able to have an in-person appointment, and they efficiently organized follow-up visits that were flexible enough for my schedule. Each time I interacted with the reception staff, they were incredibly supportive and exceeded all my expectations. This experience absolutely deserves a five-star rating.

Positive Experience Despite Low Rating Expectations

I was taken aback by the unexpectedly low rating. I scheduled an appointment through their website and later needed to make a phone call to adjust it. The process for both booking online and changing the appointment went smoothly, with hardly any hold time when calling in. On the day of my visit, both the reception team and the doctor exhibited a warm and friendly demeanor.

Terrible Surgery Experience: Avoid at All Costs

This was the most disappointing experience with service and care I've ever encountered! I urge you to seek a different surgical option.

Incompetent lab loses critical medical samples repeatedly

Misplaced my spouse's blood specimen on two separate occasions. Chaotic and potentially hazardous medical practice.

Misdiagnosis and mistreatment await at this clinic

Terrible establishment. Looking for a spot where misdiagnosis and subpar treatment are guaranteed? Look no further 👍

"Cold Heartless GP: Find Another Practice"

Steer clear of this option entirely. Consider registering with another general practitioner instead. Unfeeling and indifferent.

Responsive Doctors: Solving the Appointment Crisis

It's no secret that securing an appointment can be quite challenging these days. I want to extend my heartfelt gratitude to Dr. Patel and Dr. Wade for their exceptional service. Whenever I reach out through the app, they are quick to respond and provide assistance. Thank you! 😊 🙏

Decades of dependable and friendly medical care

I've been receiving treatment at this medical practice for two decades, and the quality of care has consistently been top-notch. Scheduling an appointment is typically hassle-free, with availability often within 24 hours, and the physicians are remarkably proficient. Additionally, the front desk staff are welcoming and pleasant.

Reliable Practice with Zero Issues

It's a great practice, and I've never encountered any problems.

Appointment Nightmare: Endless Waits and Disconnected Calls

It is quite challenging to schedule an appointment, as the call may be cut off after waiting for ten minutes.

Defiant Architecture: Concrete Curtains Shield Urban Chaos

This bold structure not only challenges its chaotic environment but also disregards it entirely. Positioned in a tight spot, squeezed between an overpass and a busy traffic circle. The elegantly curved white concrete panels act as protective 'curtains,' effectively shielding against the harsh surroundings with confidence, flair, and intelligence.

Frustrating healthcare experience with endless waiting

Completely worthless - I've been left hanging for an extended period without any follow-up. My general practitioner misled me and prescribed incorrect medication, which is absolutely appalling. Currently, I'm still waiting on a hospital referral that seems to have gone nowhere. I'm skeptical whether they've genuinely submitted the referral or simply fed me empty promises. Despite being told the hospital would reach out, I've heard absolutely nothing from them.