Hammersmith Surgery

Compassionate care amid healthcare challenges

The medical staff here are doing an incredible job, especially considering the current difficulties affecting general practice. I'm consistently able to secure an appointment for the following day (including in-person consultations when necessary) and their support with medication-related questions is truly commendable.

Exceptional care at a welcoming medical practice

Dr. Jones and the entire medical team at this practice are absolutely fantastic. Everyone from the reception staff to the physicians goes above and beyond to provide compassionate and supportive care. The doctors are incredibly approachable and genuinely dedicated to helping patients feel comfortable and well-supported.

Smooth healthcare experience with caring professional nurse

Convenient self-check-in system and an exceptional nurse. I'm truly grateful for her swift and seamless blood drawing process, which was completely stress-free. Her professionalism was outstanding.

Broken system fails patients at every turn

I find myself reluctantly penning this critique, which brings me no satisfaction, especially considering the dedicated efforts of the medical staff who sincerely strive to provide patient care. Nonetheless, the operational framework and organizational structure of this clinic are profoundly problematic. Patients are frequently misinformed, the reception personnel offer only generic, scripted replies, and there is a fundamental absence of responsibility towards patients and their challenges. The constant turnover and inconsistent medical team create an environment where patients struggle to experience any sense of continuous, personalized healthcare. Truly disheartening.

Chaotic medical experience reveals troubling healthcare encounter

I'm struggling to articulate my concerns about this surgical experience. The doctor seemed dismissive and insensitive, particularly regarding my community and my son's medical condition. I have video evidence documenting how carelessly they approached the surgery. Their attitude suggests they will ultimately face consequences for their unprofessional behavior, and I'm confident that one day they will be held accountable for their actions.

Unhelpful staff crush customer's hopes

Absolutely abysmal customer service at the front desk. Staff demonstrated minimal expertise and showed zero willingness to assist.

Exceptional gp surgery with caring and helpful staff

I've visited numerous general practitioner clinics over the years. This practice truly stands out as exceptional. The personnel, including administrative staff and doctors, are incredibly welcoming. The physicians are attentive and provide thorough explanations for everything. Understandably, the pandemic has altered typical consultation processes and made GP appointments more challenging to secure, but that's entirely reasonable. I would absolutely suggest this surgery to my loved ones and acquaintances.

Terrible service and disorganized medical reception

The front desk staff displayed a complete lack of professionalism. They spent an entire hour attempting to locate my information in their system, or more accurately, proved utterly incapable of finding me at all. My mother has been registered with this facility for over a year, and when I tried to schedule an appointment, the receptionist claimed she wasn't in their records. It's incredibly bizarre, considering she regularly orders medications and has been a previous patient. I'm absolutely baffled by their incompetence and cannot comprehend what fundamental problem exists with their administrative process!

Worst medical experience ever terrible customer service

The reception personnel display an arrogant and utterly uncooperative attitude. They seem to view patients as mere nuisances and deliberately go out of their way to be discourteous. Their digital scheduling platform is embarrassingly ineffective, and you would be extraordinarily fortunate to actually secure an appointment or receive any meaningful assistance.

Broken system fails patients in desperate times

The National Health Service struggles with administrative inefficiencies. While medical professionals seem competent, securing an in-person consultation has become extremely challenging, and their remote communication protocol is fundamentally broken. One wonders if the Department of Health will address these systemic problems. The pandemic appears to have been used as a convenient justification for these ongoing service failures.

Exceptional care and compassion from a dedicated team

I want to share my appreciation for this surgical practice, as I've observed the staff demonstrating exceptional commitment to patient care. I'd like to extend a special acknowledgment to Lesley, the practice manager, for her incredible patience and empathy. Congratulations to the entire team and thank you sincerely

Speedy vaccine experience at local clinic

Sparse waiting area with just a single patient. Swift intake process with brief consultation by one physician, followed by meeting with a senior doctor for my second Covid vaccination. Excellent and efficient care.

Exceptional service beyond my highest expectations

The service I received was exceptional, and this establishment truly merits top marks.

Disappointing medical care from an uncaring doctor

I've been receiving medical care at this practice for quite some time. Regrettably, the standard of professional service has significantly declined over the years. For the past month, I've been experiencing persistent discomfort because one physician has neglected to follow through with communication and necessary referrals. The doctor in question, referred to as Dr. Apple, appears completely indifferent and incompetent. It's truly disheartening when a medical professional demonstrates such a blatant lack of commitment to their fundamental responsibilities.

Compassionate doctors overshadowed by terrible reception staff

The medical professionals are competent, but the front desk staff are incredibly discourteous and display a complete lack of empathy towards patients. It frequently takes up to a week or longer to process repeat prescriptions, which should be handled automatically. I am actively seeking a new general practitioner and exploring options to file an official complaint about their unacceptable administrative conduct. The reception team is absolutely terrible.

Frustrating healthcare experience with poor communication

The service here is absolutely terrible. I attempted to schedule a same-day appointment, but the doctor never reached out. When I tried to book for the following day, they informed me that it wasn't feasible and I would need to call back the next morning to request an appointment.

Terrible medical care leaves patient frustrated and unheard

Absolutely the most terrible general practitioner I've encountered. Despite me thoroughly detailing my medical concern and previous diagnostic work, they completely disregarded the urgency of my situation and insisted on scheduling a pointless phone consultation. Their handling of my case is unacceptably incompetent and shows a total lack of professional medical care.

Hammersmith surgery falls short of patient expectations

I've been a patient at the Hammersmith medical practice for a decade. Their service is mediocre, and the front desk personnel consistently demonstrate a lack of professionalism and courtesy, regardless of whether you're interacting with them face-to-face or over the phone. It's truly disappointing.

Rude receptionists overshadow decent medical care

The medical professional I consulted and the nurse who conducted my blood tests were adequate and pleasant. However, the reception staff are utterly devoid of charm. They consistently display an abrupt and somewhat discourteous demeanor. (I'm genuinely anxious about making phone calls or following up on anything due to their harsh approach. Even when scheduling routine procedures they've requested, I feel like an inconvenience.) Should I commit even a minor error, such as incorrectly completing a form, they intensify my discomfort. During a recent sample drop-off, the receptionist compelled me to place my sample on the floor and then pushed it across with her foot. The experience felt deeply dehumanizing. While I understand COVID protocols, she could have carefully accepted the wrapped sample and subsequently sanitized her hands. The situation was remarkably strange. The issue isn't solely about the rules, but predominantly about the manner of communication. A simple, compassionate explanation would have made the interaction acceptable. Fundamentally, there's a complete absence of customer service skills.

Frustrating healthcare scheduling nightmare ruins patient experience

I'm consistently struggling to schedule an appointment, as every time I call, I'm trapped in the phone queue and abruptly disconnected once I reach the front of the line. This situation is truly unacceptable. The current appointment booking process desperately needs an overhaul, as it's clearly compromising patient care and demonstrating a significant lack of organizational competence.