Hampton Medical Centre

Disappointing travel clinic with limited service

This so-called travel clinic is misleading. They exclusively provide vaccinations to their existing patient base. Save yourself the trip and frustration.

Neighborhood insights from a local perspective

I'm acquainted with individuals who reside in this location.

Frustrating patient portal with zero communication

Their web portal is currently non-functional, preventing me from updating my recent weight and BMI, which have notably increased over the past few months. As a result, I've been forced to send an email to their administrative contact, but despite a week passing, I've received absolutely no acknowledgment or response. The update hasn't appeared in my NHS app either, suggesting no one has even reviewed my communication. My current circumstances also prevent me from addressing this in person. I'm seriously contemplating switching healthcare providers due to this complete lack of responsiveness.

Exceptional healthcare with caring and efficient staff

Hampton Medical Centre excels at scheduling appointments and boasts a team of courteous, skilled professionals across all departments, including doctors, nursing staff, reception, and administrative personnel. Appreciative kudos to their exceptional service. 🙏

Friendly staff make medical visits more pleasant

The fresh front desk staff is absolutely delightful! I've experienced both highs and lows with this medical practice. You occasionally need to be assertive to get what you want. Despite that, they're generally quite competent, and it's wise to anticipate some waiting time when seeing the general practitioner.

Frustrating wait and unhelpful medical service nightmare

I was summoned to the clinic for an appointment, but after cooling my heels for nearly half an hour, I approached the front desk, only to be told to wait some more. Eventually, a physician called me in, but instead of providing care, they informed me that I shouldn't be seen due to their own administrative error and communication mix-up. The doctor essentially dismissed me, merely requesting another urine sample and seemingly eager to send me away without addressing my concerns.

Saved my day with medication solution

Expertly guided me towards obtaining medication that my neighborhood pharmacy couldn't supply

Fast and efficient customer support rocks

Exceptional customer support today. Submitted my online request at 8am, and within 20 minutes received a text indicating they'd reach out soon. They called at 9:10am and resolved my issue with remarkable speed and precision.

Quick and caring medication replacement service

Extremely quick and efficient in addressing the issue of my absent prescription. Much appreciation to Jos for their helpful service.

Exceptional care from a compassionate medical professional

Wendy, the medical administrative staff member, was incredibly supportive during my recent interaction, skillfully expediting my hospital referral and providing clarity about my blood test outcomes. Her assistance was instrumental in alleviating my concerns and helping me feel more comfortable with the next steps. Many thanks.

Compassionate doctor who truly cares about patients

I am truly thrilled to express my heartfelt appreciation for Dr. Flo Goodison, who I consider an exceptional professional at Hampton Medical Centre. Her compassionate approach instantly puts patients at ease, creating a welcoming and supportive environment. Sincere gratitude for her outstanding care.

Wendy made my medical experience truly wonderful

I recently contacted their office, and Wendy was incredibly supportive, taking the time to assist me with exceptional compassion and understanding 🙂

Quick action saved my life

Immense gratitude to Dr Langdon at Hampton Medical Centre for his swift referral to hospital neurology, which enabled the timely detection and treatment of a 1 cm brain aneurysm through coiling. Despite experiencing only unrelated headaches, the proactive approach of the medical team - involving three consecutive consultations and seamless coordination between HMC and St George's Hospital - potentially saved my life from an unexpected, silent threat. The level of care and professional collaboration was truly outstanding.

Friendly and helpful pharmacy staff save the day

Outstanding customer care once again from the incredibly helpful and well-informed pharmacist.

Superb pharmacist care with quick and helpful service

I initiated a request for a phone consultation with the practice pharmacist, and the response was swift, with an appointment scheduled within 3 days at a time that suited my schedule. The consultation itself was outstanding, as the pharmacist comprehensively addressed all my inquiries and collaboratively developed a clear action plan. His approach was both comforting and supportive, leaving me confident that I would readily seek his assistance again in the future.

Pharmacist saves time with smart prescription solution

Appreciated the proactive pharmacy contact that helped streamline my medication management, cutting down on extra trips and simplifying my prescription process. Much gratitude for their attentive service.

Quick and efficient virtual healthcare experience

Despite frequent criticism, the service was truly exceptional this time around. I completed the comprehensive triage questionnaire and received a response within 15 minutes, followed by a GP call just 10 minutes later. The efficiency was unbeatable. Additionally, I appreciate their revised website approach, which now politely requests form completion and seeks to understand the reason, as opposed to the previous demanding tone. Everything was spot on. 😊

Unprofessional nurse missed critical blood pressure concerns

The nurse was pleasant, but when I requested her to check my blood pressure during our interaction, she claimed not to have a device. I mentioned that my reading was elevated when I used the machine outside on Saturday. She advised me to retake it after a brief rest, but it remained high. I felt she should have been more attentive and fetched a machine to measure my blood pressure properly. In contrast, the staff at Boots in Sunbury were thorough and listened to my concerns. They found my blood pressure to be normal. The fact that my readings were consistently much higher on your machine across four attempts is disappointing.

Compassionate service amid challenging healthcare conditions

Lucy's compassionate approach shines through. Despite systemic challenges, the staff maintains exceptional, high-quality performance with remarkable professionalism.

Friendly and quick service with a smile

Courteous staff and pleasant assistance provided