Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment booking efficiency, nursing staff excellence, and professional courtesy across clinical and reception services. Patients consistently report smooth scheduling processes, welcoming environments, and compassionate care during consultations and procedures. Communication and responsiveness are frequently highlighted as strengths, with several patients noting swift responses to inquiries and proactive pharmacy support. Continuity of care and reassurance are evident in accounts of long-term patient relationships and coordinated care pathways.

However, a minority of reviews identify persistent challenges with administrative processes and reception access. Specific concerns include rigid prescription policies, delayed responsiveness to administrative requests, reception staff awareness issues during check-in, and occasional dismissive treatment. One patient reported a week-long lack of response to an email regarding health record updates, while another described a frustrating experience with prescription renewal policies and perceived criticism from staff. Reception access difficulties and communication failures during appointment arrival have also been documented.

Overall, the practice demonstrates strong clinical and nursing performance with effective appointment systems, but administrative responsiveness and consistency in reception experience remain areas requiring attention to ensure all patients receive equitable service quality.

Appointment

80.20 %
Great

Reception

79.45 %
Great

Cleanliness

75.00 %
Great

Care

85.30 %
Excellent

Respect

78.50 %
Great

Seen on time

76.85 %
Great

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TG

Tricia G. Google 2 years ago

Rating

Excellent!

Smooth and quick medical visit

Visited healthcare professional for routine checkup. Zero delay, seen exactly when scheduled. Highly streamlined process.

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RG

Rubinder G. Google 2 years ago

Rating

Excellent!

Wonderful massage therapist puts me at complete ease

Yvonne was delightful and put me completely at ease. She provided thorough and helpful information. Overall, this was a wonderful interaction that I truly appreciated.

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SB

Sheila B. Google 2 years ago

Rating

Excellent!

Exceptional healthcare experience with caring nurse

Greeted promptly by a warm and highly skilled nursing professional. Could I have hoped for anything better?

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SP

Stephen P. Google 2 years ago

Rating

Excellent!

Perfect service for early morning tasks

Highly efficient service with convenient early availability that perfectly supports my professional needs

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BA

Bex A. Google 2 years ago

Rating

Bad!

Unprofessional staff made me feel like a criminal

I was prompted by the practice to submit a review, so here it goes. I arrived punctually for my appointment at 7:55, potentially 7:56 by the time I reached the entrance. The clinic's middle door displayed a prominent sign instructing patients to 'wait here' for staff assistance. I adhered to this instruction and waited for 5 minutes, all the while overhearing conversations in the office. After 5 minutes, I attempted to press the buzzer outside, but no response came. I patiently remained in front of the instructional sign for another 5 minutes. During this time, a staff member entered the office without acknowledging my presence or informing colleagues about me. Staff conversations continued uninterrupted behind the closed door. I buzzed again, prompting a nurse to emerge and accusingly claim I was late. I explained that I had been waiting precisely in front of the sign for ten minutes and had buzzed multiple times without any acknowledgment. The reception I received while being escorted through the office was deplorable. Three staff members stared silently, with not a single smile or apology for missing my initial buzzer or failing to check outside during those 10 minutes. I felt utterly humiliated as I was led through. An absolutely unacceptable way to treat a patient who had done absolutely nothing wrong. Moreover, no other patients were waiting, rendering their rudeness during their private conversation entirely unjustifiable!

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RG

Rudy G. Google 2 years ago

Rating

Excellent!

Excellent early morning blood test service

An exceptional service recently launched perfectly addressed my pre-surgical requirements. I successfully completed my blood work early in the morning at 7:30 am.

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GB

Graham B. Google 2 years ago

Rating

Excellent!

Exceptional customer service at kingston hospital pharmacy

I needed to follow up on a communication from Kingston Hospital regarding a recent magnetic resonance imaging examination. The front desk staff member was exceptionally supportive and efficiently relayed my inquiry to the pharmacy team. I'm giving a perfect rating for her meticulous and practical assistance! GB

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AE

Angela E. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly cares for patients

Dr. N Hassan provided exceptional care during her home visit to my elderly mother. Her professionalism was matched by her warmth and compassion. She was incredibly informative, displayed a gentle demeanor, and demonstrated genuine kindness throughout the consultation.

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KW

Katie W. Google 2 years ago

Rating

Excellent!

Smooth sailing through my annual medication checkup

My annual prescription check-up proceeded smoothly

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DS

David S. Google 2 years ago

Rating

Excellent!

Excellent service from a helpful professional

Kudos to Jos for handling my inquiry with speed, courtesy, and professionalism

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MH

Malcolm H. Google 2 years ago

Rating

Excellent!

Compassionate nurse makes medical visit a breeze

Vimi was exceptional, truly invaluable to the medical team. Her compassionate approach and delicate touch made even challenging injections bearable. She's an outstanding nurse who provides top-notch care and support 👍

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NG

Nicole G. Google 2 years ago

Rating

Excellent!

Caring nurses make blood draws a breeze

The staff at the clinic, especially Vimi and her nursing colleagues, consistently make my blood draw experience comfortable and pleasant. Their warm demeanor and friendly approach help calm my nerves every time 😊

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SG

Suriya G. Google 2 years ago

Rating

Excellent!

Exceptional customer service with genuine care and respect

The employees demonstrated excellent customer service, maintaining a courteous and professional demeanor throughout our interaction. They quickly established a comfortable rapport, which helped me feel relaxed and confident during my experience. I appreciate their approach and would like to express my gratitude.

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KO

Kato O. Google 2 years ago

Rating

Excellent!

Compassionate nurse delivers top-notch personalized care

Nurse Vimi Kaur delivers outstanding medical attention, with a particular strength in caring for female patients. During my two recent visits, she consistently helped me feel relaxed, and each medical procedure was performed with remarkable gentleness and skill.

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SC

Sheila C. Google 2 years ago

Rating

Excellent!

Amazing service from a wonderful professional

Yvonne displayed a warm and welcoming demeanor, showing exceptional friendliness throughout our interaction!

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JD

Jacky D. Google 2 years ago

Rating

Excellent!

Compassionate nurse who truly cares about patients

Nurse Yvonne is absolutely exceptional with patients, meticulously breaking down each procedure and providing comprehensive care. Her approach is so impressive that I would wholeheartedly endorse her without hesitation.

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CS

Christina S. Google 2 years ago

Rating

Excellent!

Compassionate nurses made my hospital stay wonderful

A heartfelt thank you to the wonderful nurses Yvonne and Vimi for your exceptional compassion, empathy, and genuine concern during my time here.

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AA

Anabel A. Google 2 years ago

Rating

Excellent!

Caring nurse who goes above and beyond expectations

Nurse Yvonne consistently puts me at ease with her warm and welcoming demeanor. She's incredibly kind and always eager to address any inquiries I might have. Moreover, whenever I'm anxious about medical results, she's more than willing to sit down and discuss my concerns in detail.

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LC

Les C. Google 2 years ago

Rating

Excellent!

Smooth and quick service gets the job done

Highly streamlined and productive

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DT

Daniel T. Google 3 years ago

Rating

Excellent!

Lifesaving care from a compassionate medical team

After reception skillfully navigated my challenging online triage, the surgery managed to see me on the same day! Dr. Hassan's exceptional medical expertise prevented an Emergency Department visit and successfully addressed my highly concerning and painful issue. Immense gratitude!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89795150
  • Hampton Medical Centre Lansdowne, 49A Priory Rd Hampton Middlesex TW12 2PB

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment booking efficiency, nursing staff excellence, and professional courtesy across clinical and reception services. Patients consistently report smooth scheduling processes, welcoming environments, and compassionate care during consultations and procedures. Communication and responsiveness are frequently highlighted as strengths, with several patients noting swift responses to inquiries and proactive pharmacy support. Continuity of care and reassurance are evident in accounts of long-term patient relationships and coordinated care pathways.

However, a minority of reviews identify persistent challenges with administrative processes and reception access. Specific concerns include rigid prescription policies, delayed responsiveness to administrative requests, reception staff awareness issues during check-in, and occasional dismissive treatment. One patient reported a week-long lack of response to an email regarding health record updates, while another described a frustrating experience with prescription renewal policies and perceived criticism from staff. Reception access difficulties and communication failures during appointment arrival have also been documented.

Overall, the practice demonstrates strong clinical and nursing performance with effective appointment systems, but administrative responsiveness and consistency in reception experience remain areas requiring attention to ensure all patients receive equitable service quality.

Appointment

80.20 %
Great

Reception

79.45 %
Great

Cleanliness

75.00 %
Great

Care

85.30 %
Excellent

Respect

78.50 %
Great

Seen on time

76.85 %
Great
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