Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment booking efficiency, nursing staff excellence, and professional courtesy across clinical and reception services. Patients consistently report smooth scheduling processes, welcoming environments, and compassionate care during consultations and procedures. Communication and responsiveness are frequently highlighted as strengths, with several patients noting swift responses to inquiries and proactive pharmacy support. Continuity of care and reassurance are evident in accounts of long-term patient relationships and coordinated care pathways.

However, a minority of reviews identify persistent challenges with administrative processes and reception access. Specific concerns include rigid prescription policies, delayed responsiveness to administrative requests, reception staff awareness issues during check-in, and occasional dismissive treatment. One patient reported a week-long lack of response to an email regarding health record updates, while another described a frustrating experience with prescription renewal policies and perceived criticism from staff. Reception access difficulties and communication failures during appointment arrival have also been documented.

Overall, the practice demonstrates strong clinical and nursing performance with effective appointment systems, but administrative responsiveness and consistency in reception experience remain areas requiring attention to ensure all patients receive equitable service quality.

Appointment

80.20 %
Great

Reception

79.45 %
Great

Cleanliness

75.00 %
Great

Care

85.30 %
Excellent

Respect

78.50 %
Great

Seen on time

76.85 %
Great

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BP

B P. Google 3 years ago

Rating

Excellent!

Compassionate nurse made my health check a breeze

Incredibly supportive and informative dialogue with the healthcare professional at Health Check during my recent visit.

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EC

Eve C. Google 3 years ago

Rating

Excellent!

Compassionate care made my hospital stay better

The nursing staff provided exceptional, compassionate care with a warm and friendly demeanor.

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ML

Michael L. Google 3 years ago

Rating

Excellent!

Quick and compassionate medical care

Quick and welcoming medical procedure with a smile :)

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DC

Dan C. Google 3 years ago

Rating

Excellent!

Helpful staff made my shopping experience great

Welcoming and extremely helpful

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SP

Stephen P. Google 3 years ago

Rating

Excellent!

Compassionate and clear health check experience

Welcoming and comforting manner throughout the health screening, with clear guidance provided at every step. Appreciation to Lucy for her excellent service.

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RM

Robert M. Google 3 years ago

Rating

Excellent!

Friendly service with genuine commitment to customer needs

Attentive employees who make an effort to meet your specific needs. Much appreciated

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BH

Brenda H. Google 3 years ago

Rating

Excellent!

Compassionate and skilled nurse takes blood perfectly

During today's medical visit, my husband was attended to by Nurse Nimi for his blood draw. She demonstrated remarkable patience and skill, taking her time without making him feel hurried. Her approach was meticulous and professional, ensuring a smooth and comfortable experience.

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PO

Peter O. Google 3 years ago

Rating

Poor!

Inflexible clinic fails patient with bureaucratic nonsense

I'm typically quite content with this medical practice, but today I experienced the most frustrating example of senseless administrative rigidity while attempting to get an urgent prescription renewal. I submitted my request on Friday, and now it's Monday. They coldly informed me they have an unyielding policy of processing prescription requests only after a two-day waiting period. To make matters worse, they gratuitously criticized me, claiming I habitually submit requests at the last minute and for minimal quantities. My motivation for this approach was a conscientious desire to avoid unnecessarily burdening the NHS with premature medication stockpiling.

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PL

Paul L. Google 3 years ago

Rating

Excellent!

Quick and painless b12 shot experience

Visited the clinic for my scheduled B12 shot. Nurse Vimi handled the procedure smoothly and professionally, with a warm and welcoming demeanor.

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TR

Tom R. Google 3 years ago

Rating

Excellent!

Compassionate service that exceeded my expectations

Extremely compassionate and considerate staff who demonstrated remarkable attentiveness, consistently providing me with comprehensive updates and all necessary details throughout our interaction.

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DK

Dee K. Google 3 years ago

Rating

Excellent!

Compassionate nurse made my medical visit awesome

I met with a nurse who was exceptionally welcoming and compassionate. She was punctual, professional, and courteous. Incredibly warm and putting me at ease. The entire interaction was delightful, and I'm grateful to nurse Y for making my visit so positive.

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TH

Tricia H. Google 3 years ago

Rating

Excellent!

Fantastic service with a caring professional

Incredibly grateful for securing a booking, and Gemma was absolutely wonderful in her assistance.

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MT

Martin T. Google 3 years ago

Rating

Excellent!

Fantastic local doctors with punctual and efficient service

Scheduling my blood test was a breeze, and the timing was impeccable, including the triage call on Tuesday. Having been a patient at this medical center for over four decades, I have absolutely no complaints. They've consistently delivered top-notch service, and I give them a perfect score.

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AH

Alan H. Google 3 years ago

Rating

Excellent!

Smooth service that gets the job done right

Timely and professional service. Much appreciated.

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MM

Mary M. Google 3 years ago

Rating

Excellent!

Trusted medical care for decades

Top-notch medical care across the board. Having been a patient at this practice for more than two decades, I can confidently say they have consistently provided exceptional support and personalized attention throughout my healthcare journey.

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HC

Hazel C. Google 3 years ago

Rating

Excellent!

Smooth and professional booking experience

Smoothly run and highly effective assistance.

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AM

Adrian M. Google 3 years ago

Rating

Excellent!

Exceptional service with a smile

Welcoming, comprehensive, and quick to get the job done.

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LL

Leah L. Google 3 years ago

Rating

Excellent!

Smooth booking and convenient check-in experience

Scheduling appointments goes smoothly, and the clinic's self-service check-in process is a welcome convenience that simplifies the entire experience.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89795150
  • Hampton Medical Centre Lansdowne, 49A Priory Rd Hampton Middlesex TW12 2PB

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment booking efficiency, nursing staff excellence, and professional courtesy across clinical and reception services. Patients consistently report smooth scheduling processes, welcoming environments, and compassionate care during consultations and procedures. Communication and responsiveness are frequently highlighted as strengths, with several patients noting swift responses to inquiries and proactive pharmacy support. Continuity of care and reassurance are evident in accounts of long-term patient relationships and coordinated care pathways.

However, a minority of reviews identify persistent challenges with administrative processes and reception access. Specific concerns include rigid prescription policies, delayed responsiveness to administrative requests, reception staff awareness issues during check-in, and occasional dismissive treatment. One patient reported a week-long lack of response to an email regarding health record updates, while another described a frustrating experience with prescription renewal policies and perceived criticism from staff. Reception access difficulties and communication failures during appointment arrival have also been documented.

Overall, the practice demonstrates strong clinical and nursing performance with effective appointment systems, but administrative responsiveness and consistency in reception experience remain areas requiring attention to ensure all patients receive equitable service quality.

Appointment

80.20 %
Great

Reception

79.45 %
Great

Cleanliness

75.00 %
Great

Care

85.30 %
Excellent

Respect

78.50 %
Great

Seen on time

76.85 %
Great
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