Hampton Medical Centre

Great Practice!

I have been a patient here for over 30 years and I refuse to go elsewhere. The staff are great, especially Fahmeida who will go above and beyond to help. If she cannot, she will guide you on what to do. I have never had a problem with appointments (face to face or over the telephone). When my child has had to be referred to a specialist they will also help to chase (as there is always a backlog in general in the UK). Dr Patel also gets things done. From my experience she doesn't fob you off, she tells it as it is which is what you want as a patient. The practice as a whole has always catered to my needs and would not even consider relocating.

Frustrating healthcare limits with foreign prescriptions

The general practitioner refuses to prescribe medications that were originally prescribed to me while I was overseas.

Fantastic service and friendly staff at clinic

The entire team was incredibly accommodating and scheduled my appointment with impressive speed. Simone at the front desk was particularly outstanding - she was kind, compassionate, attentive, and went above and beyond to assist me. Much appreciation! 🙏🏻

Amazing healthcare experience at local clinic

Since arriving in this locality, I've been thoroughly impressed by the exceptional care and professionalism demonstrated by everyone from the front desk personnel to the medical practitioners.

Fantastic healthcare with caring and professional staff

Exceptional women physicians and wonderfully courteous front desk staff.

Terrible healthcare that puts lives at serious risk

The service is absolutely terrible. As an older woman, I've experienced their complete disregard for patient care - they seem unwilling to take action until a patient is on the brink of death. Even when they finally refer someone to a specialist, there's no follow-up, and responses can take months. When you try to contact them, they just create more delays, pushing everything back by another two months. Their approach is incredibly unprofessional, and during all this bureaucratic nonsense, a patient's life could be at serious risk. They desperately need to replace their staff and management, and patients would be wise to seek care elsewhere.

Frustrating medical appointment with zero communication

Absolutely dreadful customer service. I scheduled a phone consultation with Dr. S Patel, but no one contacted me throughout the entire day. When I followed up the next day, they claimed the doctor attempted to reach me but couldn't connect and supposedly left a voice message. However, I received neither a call nor any voicemail. This is a recurring issue that has happened multiple times before.

Incompetent admin team fails patient's medical needs

I was mistakenly removed from the GP's patient list by their administrative staff, confusing me with another individual. Despite my frequent weekly calls to resolve the issue and my urgent need for a prescription refill, I remain unregistered after six long weeks. The practice appears completely indifferent to the fact that I rely on sertraline and cannot obtain my essential medication. They have been utterly unhelpful, providing no guidance or alternative solutions for accessing my prescription. This represents an appalling breach of their professional responsibility and basic patient care.

Terrible experience with careless medical staff

The service and staff accountability are extremely poor. Personnel demonstrate a shocking lack of professionalism. The nursing team, in particular, appears completely indifferent and unengaged. I'm thoroughly frustrated with the surgical department's approach. I'm genuinely uncertain about the quality of their general practitioner services.

Terrible experience with unhelpful customer service

Terrible customer support, absolutely no assistance. I'm desperately trying to place a medication order for my father.

Terrible customer service that leaves customers hanging

Attempting to contact customer support at 1pm on a Monday, and I'm being abruptly disconnected. The situation is absolutely terrible. It seems like they're completely indifferent to losing potential customers, just allowing them to slip away without any concern.

Helpful tips for success in life

Solid guidance and exceptional insight

Fantastic healthcare with caring and attentive staff

The front desk staff are incredibly welcoming, compassionate, and supportive. The nursing personnel are equally exceptional. The temporary physician they've brought in is truly impressive.

Terrible service endangering vulnerable elderly patient

My mother suffers from a chronic condition. The pharmacy has been dragging their feet on the prescription all week. She would have been without her medication if I hadn't intervened this morning. The pharmacy was also missing one of her tablet types. The GP practice delayed sending the prescription incredibly late. Thankfully, the pharmacy managed to compile a one-week supply. They delivered it right as I was attempting to collect it from their location. We're dealing with chronic kidney failure in her sole functioning kidney, and she's 73 years old, not on dialysis or awaiting a transplant. Now there's delirium? And potentially dementia? They've removed her community matron support? They're just generating appointments via computer. An echocardiogram is scheduled next month. She's 73 and has never had one before. They keep sending referral letters to create an illusion of action. I've changed GPs, but I remain my mother's advocate. 27/06/2023 You requested a review. Appointment-only calls. While I'm at work! You want an annual urine test? Are you seriously joking? Check the hospital correspondence! The most incompetent GP practice I'd rate them 1* if I could - they don't even deserve that!

Worst experience ever, stay far away

Stay away from this place, or you'll be sorry.

Fantastic service with genuine care and compassion

The facility is impeccably managed, with an exceptionally warm and sincere welcome at the front desk, particularly from Simone. Her approach is truly exceptional, demonstrating authentic compassion and professionalism. Without exception, all the reception staff are incredibly supportive and consistently delightful to interact with. They are always ready to assist with any queries, provide additional support, or help with documentation following your appointment. I recently learned that my general practitioner is retiring, and I want to express my heartfelt gratitude for her dedicated service throughout the years. My deepest appreciation goes out to everyone for their ongoing commitment and support.

Great care for my little one

Exceptional medical facility that consistently delivers top-notch care. Whenever I need an appointment for my infant, I can always secure a same-day consultation. The two general practitioners and the nurse we've encountered since my child's birth have been phenomenal - demonstrating incredible compassion, understanding, and professionalism. I cannot speak highly enough about this practice and wholeheartedly endorse them!

Terrible healthcare experience with unhelpful east london gp

Hesitant to speak out against medical care during challenging circumstances, but this truly represents the most unprofessional healthcare experience I've ever encountered - and appears to be standard practice among East London general practitioners. Absolutely abysmal - securing an appointment is practically unattainable, and the reception staff are both incompetent and indifferent. Though I've fortunately minimized my interactions with this practice, whenever I'm compelled to engage with their services, I'm overwhelmed by a sense of profound anxiety.

Dangerous doctor dismisses critical skin cancer concerns

This Dr. practice is absolutely abysmal. Despite informing my general practitioner about my prior skin cancer history and a newly developed suspicious mole, I was provided with a referral to an online booking system where no appointment slots are accessible. The patient care is shockingly inadequate, with a complete disregard for the fundamental principles of medical ethics. Steer clear of this practice under all circumstances.

Terrible customer service at its worst

Extremely poor and highly unprofessional service