Patient Experience Summary

Patient feedback reveals a significantly divided experience at this practice, with marked contrasts between positive and negative accounts. Many patients report satisfaction with medical professionals who demonstrate compassion, attentiveness, and professional expertise, alongside reception staff who are frequently described as courteous and supportive. However, substantial concerns emerge around appointment accessibility, with multiple patients describing difficulty securing consultations, extended waiting periods both for booking and during visits, and limited availability. Administrative issues feature prominently, including booking errors, delayed prescription processing, and poor follow-up care coordination. Communication responsiveness presents another area of concern, with patients reporting failed callback attempts, unresponsive staff, and inadequate support when contacting the practice.

Reception experience varies considerably across reviews. While some patients praise the courtesy and helpfulness of front desk staff, others describe unprofessional conduct and dismissive attitudes toward patient concerns. Several patients highlight specific challenges with urgent appointment requests being declined due to full schedules, and inconsistent treatment in booking procedures. Issues with administrative errors, such as patients being incorrectly removed from records or appointments scheduled for wrong dates, suggest systemic organisational problems.

The practice demonstrates capability in clinical care delivery, with positive feedback regarding medical expertise and patient-centered consultations. However, this is substantially undermined by persistent difficulties in access, communication, and administrative reliability. The mixed feedback suggests that while individual practitioners may provide quality care, broader service delivery challenges around appointment availability, responsiveness, and operational efficiency significantly impact overall patient experience.

Appointment

48.75 %
Poor

Reception

52.18 %
Average

Cleanliness

65.00 %
Great

Care

55.64 %
Average

Respect

51.42 %
Average

Seen on time

45.50 %
Poor

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FD

Frankie D. Google 4 years ago

Rating

Average!

Compassionate and caring doctor with decades of experience

Dr Sudderuddin has been providing medical care to my mother for three decades. When my mother recently fell ill, and we managed to secure a consultation, I went with her to see the doctor. Dr Sudderuddin was incredibly professional and compassionate during the appointment. A short while later, when we required a subsequent consultation, scheduling was straightforward. Fortunately, we were able to see the same physician again, which was beneficial for maintaining consistent treatment for my mother. On the day of the follow-up, Dr Sudderuddin promptly arranged a chest x-ray. We are grateful for her dedicated and attentive medical care.

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MM

Melissa M. Google 4 years ago

Rating

Bad!

Terrible medical care with zero compassion and help

Our family has endured consistently THE most subpar medical care imaginable. The physician habitually interrupts patients, abruptly terminates calls, and dismissively suggests going to the ER if symptoms seem serious. During my visit for bladder concerns, I received medical guidance that directly contradicts gynecological recommendations - a potentially hazardous practice. When I was hospitalized last year for a severe infection, my specialist requested blood work, but upon contacting my GP, they flatly refused to provide the necessary paperwork. My specialist even noted I seemed to have an obstructive doctor, ultimately requiring a written email request for authorization. Virtual consultations are non-existent, and their online presence is practically nil. Phone appointments are strictly limited to 10 minutes, after which they unceremoniously disconnect. Their lack of empathy is astounding. The sole reason they earn even a single star is the front desk staff's friendliness and willingness to assist if you know precisely what to ask. I'm definitely switching providers, though finding a genuinely competent NHS surgery in this area appears challenging.

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ZJ

Zak J. Google 4 years ago

Rating

Bad!

Terrible service and unhelpful receptionist mariya

STEER CLEAR OF THIS MEDICAL PRACTICE!!! RECEPTIONIST MARIYA IS UNHELPFUL AND COMPLETELY INEFFECTIVE. I SCHEDULED A CONSULTATION FOR SUNDAY - WHEN I CALLED, MARIYA INFORMS ME THAT THE DOCTORS ARE UNAVAILABLE DUE TO ILLNESS AND NO STAFF ARE PRESENT. SHE OFFERED ABSOLUTELY NO ALTERNATIVE SOLUTIONS EXCEPT TO CONTACT THEM THE NEXT DAY. MY MOTHER IS BEDRIDDEN AND DESPERATELY NEEDS TO CONSULT A DOCTOR BECAUSE OF INTENSE PAIN. CONSULTATION COMPLETELY CANCELLED !!!!!!!!

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RH

Rabia H. Google 4 years ago

Rating

Excellent!

Compassionate doctors saved my toddler's health quickly

The surgical practice is exceptional, and the physicians are truly remarkable. Dr. SudderUddin promptly scheduled an appointment for my young child and, after listening to my worries, immediately brought us in for an examination. Following a thorough check-up, he prescribed antibiotics. Thanks to the treatment, my daughter's condition improved dramatically overnight, which is why I'm incredibly grateful to the outstanding medical professionals at this clinic.

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AF

Alessandro F. Google 4 years ago

Rating

Bad!

Negligent doctor caused serious kidney complications

Five years back, I advised this particular physician that following my kidney stone surgery, it might be prudent to schedule a consultation with my urologist to verify if any stone fragments remained. Her dismissive response was, "Don't worry, we'll address kidney issues when they arise." 5 years passed. Three days ago, I underwent emergency surgery for hydronephrosis because the stone (which she discouraged me from investigating) had grown to 2.5 cm. The urologist inquired why I hadn't gotten it checked for five years... I had to explain that my GP was completely negligent. THANK YOU, DOCTOR! Due to her carelessness, I've developed an infection and now have nephrostomy. STEER CLEAR OF THIS DOCTOR, I IMPLORE YOU

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AA

Ayesha A. Google 5 years ago

Rating

Excellent!

Exceptional care from a top-notch medical team

The personnel at this establishment are courteous and welcoming, consistently providing top-notch service. Dr. Patel has been an exceptional healthcare provider, offering unwavering support throughout my medical journey, and I cannot recommend them highly enough.

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PA

Priyesh A. Google 5 years ago

Rating

Excellent!

Amazing service that truly cares about customers

Every time I interact with them, I receive exceptional service. They truly bend over backwards to ensure my family's needs are met, which I find incredibly heartwarming. Despite the challenging current circumstances, they've consistently demonstrated outstanding professionalism and unwavering support. I cannot recommend them highly enough.

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SA

Salisha A. Google 5 years ago

Rating

Excellent!

Exceptional healthcare with caring and professional staff

Every visit is consistently fantastic! The medical professionals demonstrate exceptional expertise and are incredibly supportive. The general practitioners and nursing staff are thoroughly knowledgeable. All personnel are wonderfully welcoming and warm! I'm truly grateful for the outstanding care I've received and enthusiastically endorse this practice to anyone seeking top-quality medical service.

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GS

Gary S. Google 5 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive doctor

I'm fortunate to have an exceptional physician who consistently monitors my blood pressure since I'm on medication and we've had to adjust the dosage. In my nearly five decades of life, this is undoubtedly the most outstanding doctor I've encountered. They're always willing to provide a verbal consultation when necessary. Compared to my previous experience in E17, where getting a phone connection or scheduling an appointment was nearly impossible, the service at Hampton Medical in E11 is absolutely top-tier.

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CN

Carol N. Google 5 years ago

Rating

Excellent!

Compassionate care from an exceptional medical team

The personnel at this medical center consistently demonstrate exceptional professionalism and are incredibly supportive. The physicians are particularly noteworthy, as they never make me feel hurried and always dedicate ample time to carefully listening to my health concerns. I consistently feel genuinely cared for and understood during my visits. For anyone seeking a high-quality general practice, I wholeheartedly endorse this clinic.

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PM

Pebs M. Google 6 years ago

Rating

Excellent!

Compassionate care helps family through medical journey

Outstanding medical procedure. The physicians have been there for my parents throughout their journey. Incredibly attentive and compassionate. Linda M.

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NP

Naeema P. Google 6 years ago

Rating

Excellent!

Exceptional service that goes above and beyond

They are exceptional, consistently eager to assist and go above and beyond to meet your requirements. I am thoroughly satisfied with their service.

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CA

Chloe A. Google 6 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

As a healthcare worker, I have absolutely zero issues with my general practitioner, Dr Sudderuddin. Professionally courteous and compassionate. She genuinely inquires about my wellbeing, family, and work circumstances, which to me demonstrates a comprehensive approach to patient care. Consistently meets my expectations. Adhering to recommended NHS screening protocols. I consistently secure appointments within a fortnight of requesting them. Being a UK native, I understand the NHS system and maintain realistic expectations. I deliberately opt against private healthcare and am satisfied that this medical practice provides quality care. The reception team is also beyond reproach. Continue delivering excellent service. It is deeply inappropriate for individuals to disrespect healthcare professionals, and such behavior is fundamentally unfair and misguided. Underlying motives seem suspect.

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IG

Igor G. Google 6 years ago

Rating

Bad!

Terrible healthcare with zero medical professionals

This medical facility is completely devoid of qualified healthcare professionals, with no specialists or physicians available to provide any form of medical care or consultation.

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NG

Nicky G. Google 6 years ago

Rating

Excellent!

Reliable medical care for the whole family

Compact procedure that works well, my mother relies on these and has expressed great satisfaction with the overall experience.

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ES

Emilie S. Google 7 years ago

Rating

Bad!

Terrible service and unprofessional medical practice

Absolutely unacceptable and incompetent service. Enduring a week-long wait to schedule a phone consultation for blood test results (already an anxiety-inducing situation!!!) only to discover upon repeated attempts to contact them that the receptionist who originally booked my appointment mistakenly scheduled it for the previous week, with another staff member dismissively claiming "it's not my problem". The general practitioner is even incapable of performing a simple swab. I would STRONGLY advise against using this practice. The staff (with the sole exception of the nurse) display a complete lack of courtesy and professionalism, consistently making errors even on the most basic details.

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AX

Andrea X. Google 7 years ago

Rating

Bad!

Worst medical centre ever terrible service and staff

This is hands down the most terrible medical centre I've encountered in London over the past 8 years! The reception staff are incredibly unprofessional, especially one particular employee who is extremely rude. They always want to be right and show zero concern for patients. I've witnessed people getting same-day appointments simply because they know someone, while others have to wait over 2 weeks just to be seen. Moreover, when you finally arrive for your scheduled appointment, you're guaranteed to wait at least 40 minutes beyond the planned time. The doctors here are equally disappointing - they just want patients to blindly follow their instructions without any discussion. I'm definitely switching to a different practice because the overall care and attitude here is completely unacceptable.

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TA

Tosin A. Google 8 years ago

Rating

Poor!

Frustrating experience with impossible medical scheduling

I've been attempting to secure an urgent consultation for my child over the past couple of days. Each time I reached out prior to the morning's start, I was informed that their schedule was completely filled.

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A(

Art (. Google 8 years ago

Rating

Bad!

Worst medical centre with terrible staff and patients

Our attempt to schedule a doctor's appointment was thwarted from the start by the reception staff and nurse, whose demeanor was entirely off-putting. The glowing 5-star reviews seem suspiciously like they're written by friends or family members. It appears they intentionally recruit the most incompetent, unmotivated, and ignorant staff possible, seemingly aimed at undermining the NHS. And they're certainly succeeding. With diminishing funding, the Conservatives' privatization agenda, and their poor work culture, I believe these employees should be dismissed. The issues at Hampton Medical Centre extend far beyond financial constraints. The caliber of people frequenting the clinic is appalling. I'll spare you the details, but one striking example was a young father who completely neglected his toddler daughter, allowing her to sneeze uncontrollably and become covered in mucus while he mindlessly stared at his phone. My baby son and I were forced to sit nearby, witnessing this revolting scene. Absolutely disgusting.

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SI

Sumaira I. Google 8 years ago

Rating

Excellent!

Exceptional care from a brilliant surgical team

Excellent surgical experience. The medical team was incredibly supportive. Dr. Surdderden, in particular, stands out as an exceptional and compassionate physician. I want to express my sincere gratitude to everyone involved for their outstanding care and assistance.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85393232
  • Hampton Medical Centre 1 Pretoria Road Leytonstone London E11 4BB

Patient Experience Summary

Patient feedback reveals a significantly divided experience at this practice, with marked contrasts between positive and negative accounts. Many patients report satisfaction with medical professionals who demonstrate compassion, attentiveness, and professional expertise, alongside reception staff who are frequently described as courteous and supportive. However, substantial concerns emerge around appointment accessibility, with multiple patients describing difficulty securing consultations, extended waiting periods both for booking and during visits, and limited availability. Administrative issues feature prominently, including booking errors, delayed prescription processing, and poor follow-up care coordination. Communication responsiveness presents another area of concern, with patients reporting failed callback attempts, unresponsive staff, and inadequate support when contacting the practice.

Reception experience varies considerably across reviews. While some patients praise the courtesy and helpfulness of front desk staff, others describe unprofessional conduct and dismissive attitudes toward patient concerns. Several patients highlight specific challenges with urgent appointment requests being declined due to full schedules, and inconsistent treatment in booking procedures. Issues with administrative errors, such as patients being incorrectly removed from records or appointments scheduled for wrong dates, suggest systemic organisational problems.

The practice demonstrates capability in clinical care delivery, with positive feedback regarding medical expertise and patient-centered consultations. However, this is substantially undermined by persistent difficulties in access, communication, and administrative reliability. The mixed feedback suggests that while individual practitioners may provide quality care, broader service delivery challenges around appointment availability, responsiveness, and operational efficiency significantly impact overall patient experience.

Appointment

48.75 %
Poor

Reception

52.18 %
Average

Cleanliness

65.00 %
Great

Care

55.64 %
Average

Respect

51.42 %
Average

Seen on time

45.50 %
Poor
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