Happy House Surgery

Struggling to book appointments through usual channels

Recently I've found it difficult to secure appointments through either the phone line or the application. It appears the practice may have expanded its patient list beyond capacity. What was once a particularly good service has now become comparable to other practices in the area.

Practice limits consultations to single problems only

Got a rather surprising text from the practice today with the following message - We would appreciate it if all patients could focus on one issue per appointment and would ask that you not be upset if the clinician suggests rebooking for any additional concerns. Should you anticipate needing more than one appointment, please let reception know when you book. So essentially, if you have more than one matter that feels important enough to warrant an appointment with our stretched and heavily scheduled clinicians, you're being asked to book for just the most pressing issue and address the other concern another time. The logic here seems questionable - how is a patient supposed to decide which problem takes priority, and how does spreading appointments across multiple visits actually ease the workload on clinicians? This approach seems rather counterproductive.

Friendly staff made me feel welcome

The team demonstrated a welcoming and supportive approach throughout my visit.

Friendly staff made me feel genuinely cared for

This medical practice is excellent! Undoubtedly among the finest in the country - the team members are not only competent, but also remarkably welcoming, and the overall service is outstanding. They deliver a wonderful experience that makes you feel genuinely valued and supported.

Friendly staff who really listen and care

Absolutely brilliant practice. Been my family's choice for years and honestly there isn't a better surgery around. Really friendly staff and clinicians who are so approachable and make you feel well looked after. Thank you

Reception turned away patient with serious symptoms

I had an extremely negative experience at this GP surgery. My partner attended an appointment regarding a chest concern and breathing difficulties. She had recently updated her address within the local area, and when she presented at the surgery, the staff appeared unwilling to assist her. They asked her to leave, and I had to collect her and take her to the hospital instead. When I contacted the surgery to discuss what had happened, the staff showed little concern about the situation. I subsequently called the NHS complaints line, and they indicated that the surgery's actions were inappropriate given the serious nature of the symptoms. In my view, the surgery's response was inadequate, and I felt there were issues with medication management and timing that added to my concerns. We are now pursuing this matter further with legal advice. The staff came across as dismissive and uncaring throughout our interactions. I would strongly advise others to consider alternative healthcare providers, as I do not feel this surgery meets acceptable standards of care.

Struggling to book appointments by phone

Each time I contact the reception desk, I experience a wait of several minutes before being told that appointments are fully booked and I should try calling back the following day. However, when I do call back as suggested, I receive the same response.

Helpful reception team made appointment easy

Excellent practice with a wonderful team who are consistently willing to assist.

First place where I felt truly heard

The medical team here are wonderful and incredibly supportive. This is the first practice where I feel able to communicate openly and honestly. I had a particularly positive experience with one of the clinicians, who made me feel at ease during our consultation. The staff handle everything with a helpful attitude, and I appreciate the ability to book appointments ahead of time.

Reliable surgery with no complaints over years

I have been attending this practice for nearly a decade and have consistently had a positive experience throughout my time as a patient.

Limited choice and rushed examination experience

I was only able to see one practitioner, who conducted an examination of my foot by tapping on my footwear. I am looking to make a change promptly.

Phone lines are frustratingly difficult to reach

Getting through to this practice is extremely challenging. I have waited for extended periods while on hold despite being first in the queue. On occasions, calls have been disconnected without explanation. Given the serious nature of medical matters, this experience has been very frustrating and disappointing.

Receptionist barrier makes getting help nearly impossible

This practice has not met my expectations. Accessing appointments through reception proved challenging, and attempting to reach a GP or speak with management was difficult. My interaction with the management felt dismissive and gave the impression that administrative concerns were prioritised over patient wellbeing. A home visit from a clinician did not address my needs effectively, and I subsequently required hospital admission. I would suggest considering alternative healthcare providers.

Friendly staff made all the difference

This is undoubtedly the most welcoming and caring medical practice I've experienced. I'm genuinely pleased to have discovered this facility.

Friendly receptionists and clear communication here

An excellent medical practice overall. The front desk staff are particularly warm and approachable, and the interaction between patients and the clinic runs smoothly. The environment throughout the facility feels genuinely welcoming and pleasant!

Helpful staff made me feel welcome

The service provided was good, with friendly and approachable staff who were both helpful and welcoming.

Polite staff made booking appointments straightforward

The medical team, nursing staff, administrative personnel, and front desk team are consistently courteous and supportive, whether attending in person or contacting by phone. Appointments are readily available whenever needed. The practice operates smoothly and professionally throughout. The experience has been consistently satisfactory. Much appreciated!

Staff took time to listen and help

The staff members here are genuinely friendly and approachable. I feel that they all make the effort to ensure I receive the best possible care. Thank you to everyone on the team for being such a great group to work with.

Friendly staff made me feel welcome

I consistently receive excellent care from the clinical and administrative team at this practice. The staff provide outstanding service.

Friendly team still welcoming new NHS patients

The team here are welcoming and approachable. The practice continues to accept patients through the NHS.