Harbour Medical Practice

Excellent medical care near eastbourne harbour

I was genuinely delighted with my experience at Harbour Medical Practice. Situated conveniently close to the Eastbourne Harbour, just a short 10-15 minute drive from the town centre, the clinic immediately impresses. The reception area boasts a sleek, contemporary design, and the self check-in screens make the arrival process incredibly straightforward. The digital system for calling patients to their appointments ensures efficient and orderly flow. The entire facility exudes a sense of excellent organisation and contemporary healthcare. During my consultations, the physicians have been exceptionally supportive and competent, carefully listening to my concerns and providing clear, comprehensive explanations. In summary, this is an outstanding, state-of-the-art medical centre with welcoming personnel, delivering a seamless and positive patient experience from beginning to end.

Fantastic medical team with top-notch service

I recently switched to this medical practice, and I'm thoroughly impressed. Their attentiveness and professionalism have been absolutely top-notch, making for an outstanding patient experience.

Incompetent staff destroyed my health and wallet

Predictably discourteous reception personnel who seem to show interest only in elderly patients. Their telephone etiquette is abysmal, and they mishandled three of my medical samples, causing me to suffer prolonged illness for multiple weeks. When I eventually received a prescription, it was incomplete, forcing me to pay double prescription charges through no error of my own. Completely representative of a standard NHS general practice. Demonstrably lacking in compassion.

Great service and thorough medical care today

Visited the medical center to have a leg bump examined by the practice nurse. Check-in was seamless, and the appointment started precisely as scheduled. Received a consultation with the doctor who provided a clear diagnosis. Shortly after, a text message informed me about a prescription available for collection at any pharmacy. During the same visit, they also identified a tendon problem in my hand. Having not been to a medical facility in over a decade, I seized the chance to address this additional concern. Absolutely deserving of five stars. I can't imagine how the service could be improved.

Rude receptionist ruined my entire customer experience

On 17.4.25 around 9:09am, I contacted the office and encountered a receptionist whose communication style was extremely discourteous. The staff member consistently interrupted me, demonstrating zero capacity to comprehend my message, and displayed a marked absence of professional communication skills and basic telephone manners. I strongly urge the team to cultivate greater professional sensitivity, emotional understanding, and attentive listening. It's crucial to recognize that illness can affect anyone, and while staff may experience high call volumes and workplace pressures, such circumstances never justify an abrupt or dismissive approach to customer interaction.

Unprofessional receptionist ruins medical practice experience

I was anticipating a pre-arranged phone consultation today. Surprisingly, I received a text claiming the practice 'attempted to contact me but couldn't connect'. However, no call ever came through! When I responded and called back using the number they supposedly had, I requested to speak with the person who supposedly tried reaching me. Unbelievably, this was deemed impossible! A hostile receptionist declared another call would be scheduled five weeks later! I firmly explained I had not received any previous call and again asked to speak with the First Contact Practitioner. This unprofessional staff member then started shouting and aggressively insisting I had been called, which was completely untrue. Unfortunately, this interaction perfectly embodied the negative stereotypes about medical office receptionists. Their customer service was absolutely abysmal. They desperately need comprehensive training in basic professional skills like communication, empathy, and courtesy. The entire experience was infuriating and unacceptable. I'm rating this one star only because the system doesn't allow zero stars.

Worst medical records service ever experienced

I submitted a request for my medical documents back on January 27th and was initially informed I could retrieve them within 5-7 days. Now we're already in March, and despite sending five separate follow-up emails, I'm continuously told they're overwhelmed. These records are critical for my upcoming position working with vulnerable children. If this were any other business, they would have collapsed financially by now. It's completely understandable why their reputation is so consistently poor across customer reviews.

Frustrating wait turns into excellent patient care

Anticipating a phone consultation early today, I was left hanging with no communication. Despite their website stating they're open until 6:30 PM, when I rang at 6:05 PM, an automated system informed me they were already shut. Kudos for their exceptional professionalism and compassionate care—I'll reserve my full thoughts for the email I've sent to the practice, assuming they'll even bother to read it. A thoroughly frustrated patient. UPDATE: My initial one-star experience has transformed into a five-star rating. The way they addressed my complaint was impressive, and I'm now a satisfied patient. Much appreciation.

Smooth sailing through my medical procedure

The surgical procedure went smoothly without any complications. The personnel were consistently courteous and supportive throughout my experience. I would gladly endorse this medical team.

Constant messages reveal frustrating service problems

I'm constantly bombarded with repeated notifications about their ongoing technical difficulties and challenges. I'm relieved I don't have to rely on their services. But seriously, how many times can this continue? It's excessive. Do they even deserve to remain operational? I consider this a complete financial drain. The relevant authorities or Council absolutely must investigate. This situation is completely unacceptable.

Disappointing service with glimpses of hope

It pains me to give such a low rating because a few employees demonstrate genuine care and professionalism. However, the overall service falls short of expectations. The practice consistently fails to address promised follow-ups, scheduling an appointment is an incredibly frustrating ordeal, and they never take responsibility or express regret when they disappoint patients.

Terrible service and unhelpful medical staff nightmare

The front desk staff display an appalling lack of empathy, consistently dismissing patients' concerns and appearing unwilling to accommodate scheduling needs. As a frequent visitor to this medical practice, I find their approach completely unacceptable and would strongly advise against seeking treatment here.

Terrible medical care that left me hopeless

A truly terrible medical procedure. I required immediate assistance and received a text prompting me to call, but the front desk staff displayed complete apathy. There are zero available slots for even critical situations, and the physician who initially contacted me is no longer affiliated with the practice.

Solid practice tool for skill improvement

Excellent training method, highly effective for skill development and improvement.

Terrible service and impossible to book appointments

Staffing levels are consistently inadequate, making it impossible to schedule any kind of appointment. The lack of personnel means you're left without the essential support you require.

Compassionate care from an exceptional doctor

The team here is truly exceptional. Dr. Shopra stands out as a remarkable professional, demonstrating genuine compassion and remarkable empathy.

Efficient and caring medical service with quick response

I dropped off my samples at 9:30 and 10:30, received a text notifying me that the prescription was sent to the pharmacy, and then five days later got a follow-up call from the doctor checking on my well-being. This is what I consider excellent patient care. Much appreciation!

Speedy service and amazing medical record help

I sent an email to the medical office late in the evening regarding a request from my workplace for MMR vaccination documentation. Remarkably, by 10am the following morning, I received a text message indicating my signed medical records were ready for pickup! Upon collecting the document, I discovered I needed an additional form for my employer. When I returned to the practice and explained my situation to reception, they were incredibly accommodating. I was genuinely impressed by their outstanding efficiency, helpfulness, and understanding. A special thanks to Kate, who took time during her busy schedule to sign the form, ultimately sparing me significant stress and inconvenience. My sincere appreciation!

Incredible healthcare with compassionate and helpful staff

Incredible experience from start to finish! When I called to register as a new patient, I was immediately connected with a wonderful receptionist named Laura. During our conversation, I shared my frustration about my previous medical practice, where I had spent 47 minutes waiting at opening time only to be told all appointments were gone and advised to call 111. In stark contrast, the Harbour practice invited me to come in person to register my son and even offered an appointment for the same day. Upon arrival, the reception staff were absolutely delightful and welcoming. I am thoroughly impressed with their exceptional service.

Compassionate care through pandemic and beyond

Top-notch medical professionals. Previously, before the pandemic, I had left a critical review, but these doctors have been an absolute lifesaver during covid and continue to be so. We consistently managed to secure telephone consultations with the physician, which were promptly followed by same-day in-person appointments. I've heard from numerous individuals struggling to book medical consultations. As a parent with children and an infant, I've found this accessibility incredibly comforting. Dr Chopra has been phenomenally supportive. Recently, when my baby experienced a medical crisis and was initially dismissed by the Emergency Department, he spent three hours advocating to ensure she received proper attention. He personally ensured she underwent necessary tests and immediately arranged a pediatric consultation. I cannot express enough gratitude for his dedication.