Harbour Medical Practice

Compassionate care exceeded my nervous expectations

Exceptional team who went above and beyond to accommodate my specific requirements. Despite my initial apprehension, the entire interaction was incredibly reassuring and supportive. My gratitude goes out to them. Dan

Quick care and compassionate medical support

I wholeheartedly endorse this surgical practice. When I required an urgent consultation for my child, the physician accommodated us with an immediate same-day appointment. The front desk staff consistently demonstrates exceptional support. Extremely welcoming and competent service!

Frustrating pharmacy experience with unnecessary delays

Visited an advanced nurse last night and was prescribed antibiotics. When asked about my preferred pharmacy, I mentioned Boots at the harbour. I went there, waited for thirty minutes, then approached the counter only to be told they hadn't received the prescription. Another half hour passed before they called and discovered the script had been sent to Asda instead. Ended up squandering an entire hour while feeling incredibly unwell.

Terrible surgery with rude and unhelpful staff

I returned to this medical practice today, Monday, March 13th, and was once again confronted with subpar service. The receptionist displayed an aggressive and completely unhelpful demeanor. Without justification, she demanded that I remove my face mask. She exhibited absolutely no concern for my medical condition. It is evident that the practice's management has no commitment to delivering quality customer service, as demonstrated by the staff they continue to retain. During my first visit to this surgery in years, I had already heard numerous negative accounts from neighbors who frequently use the facility about their extremely poor service. My experience confirmed these reports, as the receptionist was barely capable of addressing even the most basic inquiries about a sample I needed to be tested. Her lack of customer service skills was glaringly apparent. This is certainly not a promising situation. I will be actively seeking to change my medical practice, as I cannot tolerate potential months of delays for fundamental medical requirements.

Friendly staff made healing journey smooth

I brought a companion to this facility for medical care, and the personnel were incredibly supportive and remarkably professional

Heartless healthcare left me exhausted and frustrated

I have never experienced such appalling treatment in all my years. After obtaining a prescription and making my way to Boots, I was informed they didn't carry the required medication and I would need to return to the medical practice for a new prescription. I trudged back, only to be instructed by the doctor to go BACK to the pharmacy, determine available treatments, and then RETURN to the surgery to relay this information. (This was particularly challenging given my debilitating condition that made walking extremely painful.) When I suggested they simply make a phone call, the doctor actually claimed it would be 'too much trouble' for them. At 61 years old and struggling with a hip condition, I find their approach completely unacceptable. These healthcare professionals clearly demonstrate a shocking lack of compassion and have no business dealing with vulnerable, unwell patients.

Compassionate care from a truly helpful doctor

I had an outstanding encounter with this medical practice recently. Last week, I was feeling extremely unwell and followed the recommended procedure by calling at 8 am. The front desk staff was incredibly supportive and quickly recognized the urgency of my situation. Dr Syed returned my call around 10am, carefully listened to my health concerns, and promptly scheduled an appointment for me at 11:30. He conducted a comprehensive examination and went above and beyond by arranging an immediate blood test during my visit. As a result of his attentive care and treatment, I am now significantly improved and feeling much better.

Speedy service and care from amazing medical team

Called at 8:20 - third in line, quickly connected with a friendly receptionist who was efficient, received a promised follow-up call later that morning at 11:30 am from the doctor, and secured an appointment for 2 pm. Saw the physician exactly as scheduled, and she was incredibly supportive. The entire experience was outstanding, with absolutely no room for criticism. Greatly appreciated the care and professionalism.

Terrible service and complete lack of medical compassion

I've been struggling with ongoing problems, and despite my extensive knowledge of the necessary treatment, they remain completely uninterested in listening or providing assistance. Their lack of concern is overwhelming, and I'm thoroughly frustrated by their complete indifference to my situation.

Terrible healthcare service that fails patients completely

Complete embodiment of substandard, abysmal customer care. Half an hour trapped in telephonic limbo just to get basic assistance. Securing a doctor's consultation seems impossible without endless waiting for a return call. Whatever commitments they make are practically certain to remain unfulfilled. This medical practice exemplifies precisely why emergency departments are overwhelmed - a total catastrophe of incompetence and endless justifications.

Terrible service and unprofessional medical staff

Absolutely terrible medical service. The reception staff were completely unhelpful. I called early in the morning regarding my son, and the receptionist promised the doctor would contact me. I waited the entire day with no callback. When I phoned again in the late afternoon, a different receptionist named Jacky Hart answered and was extremely discourteous. I detailed the entire morning's events, but she claimed there was no record of my initial appointment request. She was completely uncooperative and simply told me to call 111. The whole experience was incredibly frustrating and unprofessional. Completely useless service.

Endless wait destroyed my entire morning

I wasted ninety minutes of my workday waiting on hold just to schedule a critical medical consultation. This is completely unacceptable.

Frustrating healthcare experience with terrible booking system

Completely futile. The website displays 8:30 while the phone indicates 8:00 for opening hours. Their appointment process is a telephonic battle involving an exhaustive two-minute recorded message. Zero option to schedule appointments online. Post-Covid, securing a consultation has become almost insurmountable. One might as well camp out in the emergency department for faster service.

Compassionate doctors with quick and convenient appointments

Exceptional care and responsiveness - even when same-day slots are full, they quickly schedule me within just a few days. The physicians are consistently attentive to my concerns and efficiently resolve my medical issues without any complications.

Exceptional service and proactive staff at its best

I can only offer praise for this establishment. The personnel consistently demonstrate helpfulness, efficiency, and even occasional anticipatory service. My sincere appreciation goes out to the entire team for their excellent support.

Great service from caring medical professionals

We recently became patients at this medical practice and have nothing but praise. They've been incredibly supportive for both myself and my partner with various health needs! Whenever I need an appointment, I can always secure one on the same day I contact them. I'm thoroughly satisfied with the administrative staff, receptionists, and doctors.

Compassionate nurses make healthcare truly exceptional

Throughout my time here, I've been consistently impressed by the exceptional staff at this practice. The nurses, in particular, are truly outstanding - they consistently demonstrate a level of care and dedication that sets them apart from any others I've encountered.

Terrible medical care that could cost lives

Irresponsible medical facility that poses a serious risk to patients needing critical care. Take a look at the numerous other negative reviews... This place should be closed immediately!!!

Incredible surgery with top-notch professional care

Absolutely incredible establishment that I wholeheartedly endorse. I went out of my way to create a Google account solely to share my thoughts here. The previous critical reviews baffle me, as my personal encounter was nothing short of exceptional. Top-tier medical procedure, wonderful staff, and an impressively professional yet warm approach to service. My sincere appreciation!

Worst purchase ever avoid at all costs

What an absolute disaster.