Harbour Medical Practice

Great medical care at harbour practice

I rarely take the time to write reviews, but I'm astounded by the negative feedback surrounding the Harbour Medical Practice. In my experience, they have been absolutely exceptional. Every staff member I've interacted with has demonstrated professionalism and competence. I have absolutely no criticisms about the quality of service I've been provided.

Worst medical experience of my life

Incompetent medical staff displaying complete indifference towards patient well-being

Worst medical practice I've ever encountered

Absolutely terrible customer service, with front desk staff acting more like obstacles than assistants to patients. Every interaction with their reception team has been deeply frustrating and unwelcoming.

Worst customer service ever at this clinic

Extremely discourteous front desk staff 😡😡😡😡😡 Unlike my prior medical procedure, the level of service here is unacceptable. It's utterly impossible to schedule an appointment, even in a life-or-death situation!!! They offer absolutely zero assistance.

Disastrous customer service at once-great clinic

Abysmal customer service from the front desk personnel, who display a complete lack of empathy and frequently exhibit rude, disinterested behavior. Patient care has deteriorated to an unacceptable level. It's deeply disappointing to see a once-reputable clinic fall so far. The management seems indifferent to the poor treatment of patients seeking medical assistance. The overall experience is shameful and represents a complete decline in professional standards and customer service.

Terrible medical practice with unhelpful and dismissive doctors

The most atrocious medical facility I've ever dealt with. In seven years, I've had merely a handful of satisfactory interactions. Scheduling appointments or receiving any communication is practically unattainable. The only redeeming quality is the nursing staff, who prevent this practice from being a complete catastrophe. It's an absolute organizational mess and widely recognized as the most dysfunctional medical practice in Sussex. On one particular instance, despite having consulted a specialist in London and completed comprehensive testing, they obstinately refused to acknowledge the diagnosis until I challenged them to correspond directly with the consultant. The physicians consistently adopt a condescending attitude, attempting to intimidate patients into submission, and they uniformly recite identical rehearsed statements, indicating clear scripted coaching. As a medical professional myself, though not a general practitioner, I find their approach deeply unprofessional.

Terrible healthcare service that fails patients completely

Absolutely terrible experience. The medical practice's service is abysmal, and getting an appointment with a doctor is incredibly difficult. I've already escalated my concerns to the manager, but it seems they're completely ineffective. When I called regarding my elderly mother's situation, they callously suggested calling paramedics, which was completely unnecessary. To make matters worse, they recently informed me that a referral to Eastbourne General isn't possible, and I'd need to travel to a hospital an hour away. This is unacceptable. I'm definitely switching medical practices due to their incompetence and lack of patient care.

Terrible service and impossible to get an appointment

Getting a consultation at this medical practice is an absolute nightmare. The phone lines are constantly engaged, and even when you manage to get through, there are no appointment slots to be found. The entire experience is incredibly exasperating.

Dangerous medical care that left me suffering

During a past medical procedure at this facility, I was subjected to substandard care due to geographical constraints. One of the physicians mishandled my case, overlooking a health issue that continues to plague me and was only identified during a subsequent surgical consultation. The service was abysmal, characterized by excessive wait times and blatant medical negligence.

Lifesaver karen yates rescues terrible medical practice

Two words... Dr. Karen Yates! Without her, I'm convinced this medical practice would have shut its doors! The front desk personnel are (for the most part!) brusque and discourteous. Securing an appointment is a nightmare, irrespective of your age (even for young kids), and when you finally manage to book one, prepare to sit and wait for an hour past your scheduled time! This holds true even for early morning slots! I've never encountered a medical office quite like this one!

Terrible service at eastbourne medical practice

This medical practice in Eastbourne is absolutely dreadful. I scheduled an urgent consultation for my 8-month-old grandson, with the appointment set for noon, but we weren't seen by the physician until 1 PM. Not only was there an excessive delay, but they didn't even have the decency to offer a simple apology. I would strongly advise anyone to steer clear of this clinic. Even a single star rating seems overly generous for such subpar service.

Smooth surgery experience with friendly and efficient staff

Visited for a brief procedure and was pleasantly surprised by the overall experience. The clinic ran smoothly with punctual scheduling, the personnel were welcoming and competent, and the parking situation was convenient and hassle-free.

Fantastic service with reliable and friendly healthcare team

The staff here are exceptional, meeting all of our requirements with precision. When I requested a specific form, the reception team estimated a 2-3 week processing time, and they delivered exactly as promised. The completed document arrived precisely when they said it would. Throughout my interactions, I've consistently found the entire team to be warm, approachable, and supportive. I confidently endorse this medical practice to anyone seeking reliable and personable healthcare services.

Endless wait and zero customer service nightmare

Every single visit results in a wait exceeding sixty minutes, with the reception staff offering nothing more than a dismissive "you're next" line. This establishment quite possibly represents the most abysmal customer service experience in all of Eastbourne.

Terrible medical service with zero availability

I'm skeptical about whether this medical practice is genuinely operational. Every single time I require medical attention for my family or myself, they claim to have zero availability and consistently push us towards the subpar walk-in clinic located in the town center.

Terrible service with one saving parking grace

Prescription renewal process is completely dysfunctional with frequent mistakes. The staff demonstrates poor attitude, and scheduling appointments is extremely challenging. While there's only one competent doctor in the entire practice, the sole redeeming quality is the convenient parking availability.

Frustrating process leads to hopeful medical resolution

I previously used this medical practice, but after being caught in a car accident and temporarily stranded in Eastbourne, I found their appointment process frustratingly complicated. It seemed like an endless cycle of paperwork, requiring me to jump through multiple administrative hoops and arrive early in the morning just to request a potential future appointment. In contrast, when I called the Lighthouse Surgery on Milfoil Drive, they offered a much smoother experience. I'm scheduled to go tomorrow morning, fill out the necessary form, and see a doctor immediately afterward. The difference is night and day - no comparison at all!

Terrible healthcare experience hurting my mental health

I struggle with mental health challenges, and this medical practice has abandoned me over the weekend without my crucial mental health medication. I find some of the reception staff to be insensitive and dismissive of my mental health needs. As a result, I'm switching healthcare providers because their approach is exacerbating my mental health struggles. I've been associated with this practice intermittently since I was 15, and over time, the environment has become increasingly unwelcoming and distressing for me.

Terrible service and impossible to get an appointment

Scheduling an appointment here means enduring a frustrating 2-3 week delay, and they offer zero options for urgent medical needs. If you can't tolerate the extended wait, their only solution is to redirect you to the walk-in clinic at the station. Undoubtedly the most inadequate medical practice in Eastbourne.

Excellent medical care at sovereign harbour practice

We have found the medical consultations, guidance, treatment, and prescriptions from the Physicians at this clinic to be exceptionally good. The nursing staff and administrative personnel have consistently demonstrated politeness and helpfulness. Since establishing our patient registration upon relocating to Sovereign Harbour in November 2013, we would enthusiastically endorse this practice to anyone seeking quality healthcare.