Harewood Medical Practice

Long-term patient feels genuinely listened to

I have been a patient at this practice for more than two decades and have consistently received outstanding service from all members of the team, including administrative staff and clinicians. The care provided to my family members throughout the years has been equally excellent.

Reception team made me feel genuinely welcomed

I unfortunately cannot recall the names of the three staff members who assisted me, but I had a wonderful experience. They were all incredibly kind and supportive, and I couldn't have asked for better care from the team.

Long waits and rushed appointments leave problems unsolved

Extremely disappointing experience. Securing an appointment is consistently difficult, and telephone wait times are excessively long. When consultations do occur, they feel hurried and lack thorough explanation or meaningful support. Attending appointments appears to yield minimal benefit, as concerns remain unresolved.

Efficient appointments with minimal waiting time

A highly organised and welcoming medical practice where waiting times are minimal and appointments run punctually. I would be happy to recommend this facility to others.

Office improved after previous difficulties

The service appears to be improving following previous difficulties with office management interactions.

Kind and helpful first appointment experience

I recently attended my initial appointment at this practice following my relocation and found the clinician to be exceptionally kind and genuinely supportive. This has been among the most positive healthcare experiences I've encountered. I would strongly encourage others to consider this practice.

Reception staff shared information without proper consent

I attended this practice specifically for support with substance-related concerns. I would recommend avoiding this service, as I had a negative experience with the clinician overseeing the relevant programme. I felt that an inaccurate assessment was made about my situation, which prompted me to request discharge from the service. When I declined to continue, I was informed that information about my case had been shared with another healthcare provider without my consent, which I believe has had an impact on my professional circumstances. My experience suggests that if your situation or preferences differ from the clinician's approach, the service may not be suitable. I am considering further steps to address my concerns about this matter.

Reception staff were friendly and helpful

Quite pleasant

Helpful reception staff made all the difference

Excellent service with very supportive medical staff who go the extra mile. The reception team deserves particular praise for their outstanding helpfulness and genuine kindness towards patients. Thank you to everyone for maintaining such high standards 👍

Nurses excellent but reception screen feels unwelcoming

The staff members who work with children are excellent, however I found the reception area setup to be rather unusual and somewhat uninviting. The physical barrier between reception and the waiting area creates a less welcoming atmosphere upon arrival. Additionally, the waiting room appears to be designed primarily with adults in mind, lacking any facilities or entertainment options for younger patients. Given the space available, it would be beneficial to designate a dedicated children's area with appropriate activities to help keep them occupied during their wait for appointments.

Prescription stopped without proper explanation

I have been taking a repeat medication for over a decade, and this is the only medical practice I have attended that has discontinued it and subsequently requested that I undergo blood work.

Friendly staff who really listened

The medical practitioners and support team members demonstrated a welcoming and compassionate approach to patient care.

Felt understood about my mental health concerns

I have been attending this practice for seven months and can say that the clinicians I have seen have been very understanding regarding my health concerns. All of the staff I have encountered have been brilliant and supportive, which I am grateful for.

Thorough approach helped find missing medical records

The clinician at Harewood has been exceptional. I have consulted with numerous practitioners at various local surgeries regarding a persistent digestive issue. This clinician was the first to make the effort to locate medical records from a previous surgery in a different region from several years ago and to go above and beyond. I was very impressed and would strongly recommend.

Staff helped me through a difficult appointment

The team at this practice has been wonderful. As someone with a significant fear of needles, I found the prospect of having blood work done quite anxiety-inducing. The clinical staff member was remarkably compassionate and took their time with me, and when I began to feel unwell during the procedure, other members of the team were quick to offer their support and reassurance.