Hart Medical Practice

Appointment system leaves patients frustrated and waiting

The clinical team at this practice appear unaware of significant issues with their appointment booking system. The reception team lack flexibility when scheduling, as patients cannot reserve appointments in advance and instead must call on the day of their visit. This results in lengthy waits on the phone line, only to frequently find that all available slots (offered via telephone consultation) have been filled, with patients advised to contact the surgery again the following day. This approach presents considerable challenges for those in employment or individuals managing caring responsibilities. A substantial number of frustrated patients gathered outside the practice entrance upon opening hours on a recent occasion, hoping to speak with someone face-to-face. The situation feels unsustainable, and the existing appointment arrangement would benefit from significant revision.

Busy practice with helpful reception staff

A very busy practice with a dedicated team. I cannot express enough gratitude for their assistance and support in directing me to the appropriate healthcare professional for my concerns. The front desk staff consistently demonstrate professionalism and warmth.

Reception didn't take concerns seriously enough

I am concerned about the standard of care provided at this practice. During my recent appointment, I felt that I was treated in a manner that was disrespectful and upsetting. I believe this type of experience is unacceptable and should be properly addressed rather than overlooked, which appears to be a recurring pattern within the organisation.

Phone number on website was incorrect

This practice has been quite frustrating to deal with. They provided a contact number that turned out to be incorrect, and I wish they would resolve this issue and improve their organisation.

Practice needs serious improvement urgently

The practice appears to be functioning poorly and would benefit from a thorough review of its operations and standards.

Reception team were genuinely helpful

The practice has consistently demonstrated helpfulness throughout my interactions.

Friendly reception made the visit pleasant

Outstanding

Helpful practice but phone lines stretched thin

Excellent medical practice with regrettably insufficient telephone support resources.

Morning reception attitude needs improvement

Apart from the receptionist who works the early morning shift and whose demeanor I found quite off-putting, I would rate this practice very highly. However, I cannot give it top marks while this staff member is present. She appears to overstep her role by attempting to determine whether patients should see a doctor or a nurse, rather than simply facilitating appointments.

Staff were genuinely helpful and approachable

The team here are approachable and welcoming. They've consistently demonstrated a willingness to assist whenever needed.

Long phone waits but staff were helpful

The clinical team, nursing staff, and reception personnel were all very helpful and pleasant. They make genuine efforts to address any issues as quickly as they are able to. The only area for improvement would be the length of time spent waiting when calling the practice. Thank you for the care you provide to my family.

Reception staff were dismissive and unhelpful

This medical facility has not met my expectations, and I felt the care provided was inadequate. I found the reception staff to be unhelpful and dismissive, and I was disappointed with how my concerns were handled. The clinical assessments did not address my needs effectively, and I felt my symptoms were not properly understood. The waiting times were also considerably longer than I would have hoped for. I do not plan to return to this practice.