Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as welcoming, courteous, and supportive, alongside compassionate doctors and nurses who demonstrate genuine engagement during consultations. Appointment access has improved for some, with same-day availability and efficient booking processes noted, and continuity of care through seeing the same physician is valued. However, significant concerns emerge around appointment scheduling challenges, with some patients describing the booking system as rigid or difficult to navigate. Phone access remains problematic for several patients, with calls frequently going unanswered or dropping unexpectedly. Communication responsiveness varies considerably, and some patients report experiencing dismissive attitudes from reception staff, alongside concerns about inconsistent care quality and delayed referrals affecting treatment outcomes.

The practice demonstrates capability in responsive medical care when patients successfully access appointments, with several consultations described as thorough and reassuring. Yet barriers to accessing care persist, particularly around telephone contact and appointment availability, which some attribute to post-pandemic changes. Reception experience appears inconsistent, with strong praise for supportive staff contrasting sharply with reports of unhelpful or unwelcoming interactions. Several patients highlight the importance of continuity and personalised attention, noting that seeing different practitioners without medical history context undermines confidence in treatment planning.

Overall, the practice shows strengths in clinical care and administrative support for those who successfully engage with services, but access barriers and variable reception experience create frustration for a notable proportion of patients. Improvements in phone systems, appointment flexibility, and consistency in staff approach would address the most frequently cited concerns.

Appointment

58.76 %
Average

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

63.18 %
Average

Respect

61.54 %
Average

Seen on time

59.23 %
Average

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SW

Sharon W. 3 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent Service

Have needed an urgent appointment twice. Rang at 8am and got appointments that day on both occasions. The reception staff were extremely helpful and friendly. The appointment was on time. I felt my issues and concerns were listened to, and the course of treatment explained thoroughly. A follow up appointment was made, and a couse of action was decided upon that I was happy with. All in all the experience was a positive one, from the initial telephone call, to the treatment. Very courteous and considerate staff

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EW

Eric W. Google 4 months ago

Rating

Excellent!

Friendly staff at longtime medical practice

Throughout my quarter-century association with this medical practice, I've witnessed numerous physicians transition in and out. The true strength of their service lies with the dedicated administrative team and their exceptional patient care. In all my decades as a patient, I've never found cause for criticism; whether it's scheduling appointments, following up on test results, or addressing post-consultation queries, their responsiveness has been consistently impressive. For anyone new to the neighborhood seeking a reliable healthcare provider, I wholeheartedly endorse this practice.

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BK

Barbara K. Google 6 months ago

Rating

Excellent!

Smooth check-in with welcoming staff

Receptionists are welcoming and incredibly supportive. All doctors and nursing personnel are excellent. I have absolutely no complaints about anyone.

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AD

Alison D. Google 6 months ago

Rating

Excellent!

Friendly staff made my checkup smooth

A comprehensive medical facility that meets all expectations for quality healthcare.

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RC

Rachel C. Google 9 months ago

Rating

Excellent!

Quick appointments with caring staff

I'm awarding a perfect rating because the front desk team is incredibly welcoming, courteous, and efficient. Unlike many medical practices, securing an appointment here is consistently straightforward. I'm deeply appreciative of the exceptional support they offer. My sincere gratitude.

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SK

Shujat K. Google 9 months ago

Rating

Excellent!

Not bad for a quick bite

They are truly excellent

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JM

James M. Google 10 months ago

Rating

Great!

Friendly staff, terrible doctor attitude

Welcoming and supportive front desk staff. The medical professionals displayed a hostile and inappropriate demeanor. I will absolutely not be coming back to this practice.

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DA

Derek A. Google 11 months ago

Rating

Excellent!

Friendly doctor who really listens

Dr. Choudray provided outstanding care and service during my medical consultation.

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ML

Mark L. Google one year ago

Rating

Bad!

Rushed and dismissive doctor visit

Dr. Abraham's side of this practice is completely useless. He pays no attention to what patients say and seems eager to rush you out. In the 20 years I've been coming here, I've only visited a handful of times, and only when absolutely necessary. If the rating system allowed zero stars, I would choose that—the service is utterly abysmal.

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DR

Deborah R. Google one year ago

Rating

Excellent!

Kind receptionist saved my day

I absolutely must express my heartfelt gratitude to the wonderful receptionist I encountered yesterday (if only I could recall her name). She made every effort to secure an appointment for me, despite the seeming impossibility, and when that wasn't feasible, she committed to having a doctor contact me. However, my phone service was disrupted, so I borrowed a phone to update her. She then advocated on my behalf with the physician and successfully arranged my antibiotic prescription. She could have easily dismissed my situation, but instead she went above and beyond. My sincere thanks once again 🙏😊

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SS

Stephanie S. Google one year ago

Rating

Excellent!

Caring doctor who truly listens

I consistently experience excellent service at this medical practice. The personnel are courteous and helpful both in person and over the phone. Dr Nasir stands out as an exceptional physician, easily among the finest I've encountered in a long time. During our consultation, he demonstrated remarkable attention to detail and genuinely listened to our concerns. His approach was not only professional but also deeply empathetic and kind. He truly represents the highest standard of care at this healthcare facility.

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BW

Ben W. Google one year ago

Rating

Excellent!

Caring staff helped our special needs son

An incredible medical practice that truly stands out, particularly in their compassionate approach to our child with special needs. Without a doubt, this is the most exceptional surgical facility we've ever encountered.

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NH

Nigel H. Google one year ago

Rating

Excellent!

Quick morning coffee that hits the spot

Consistently satisfactory

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KR

Kara R. Google one year ago

Rating

Excellent!

Friendly doctors who truly care

I'm truly grateful to have Haslingden Health Centre as my medical provider. Every single member of their team is absolutely wonderful! My sincere appreciation to them.

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JO

Joan O. Google one year ago

Rating

Excellent!

Friendly and knowledgeable mot service with Ms Coupe

Attended my annual MOT check-up with Ms Coupe, who consistently demonstrates a warm yet professional demeanor. Her approachable nature immediately helps me feel comfortable, and she provides incredibly insightful and valuable guidance throughout the consultation.

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AH

Alex H. Google one year ago

Rating

Excellent!

Finally found a caring doctor

Following years of unsatisfactory medical encounters elsewhere, I switched to a practice in Haslingden. Dr. Khan was exceptional and immediately addressed my concerns. He attentively listened to my entire story and made me feel truly understood and valued.

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DC

David C. Google one year ago

Rating

Excellent!

Quick relief for my itchy back

Struggling with persistent back itchiness. Medical consultation arranged swiftly - the callback system proved incredibly efficient. Physician ruled out shingles and promptly prescribed medication, which I picked up immediately from the neighboring pharmacy. The treatment is already alleviating my symptoms. The entire process was rapid, courteous, and successful - kudos to the healthcare team.

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TF

Thomas F. Google one year ago

Rating

Excellent!

Doctor Ibrahim helped me heal right

I've been a patient of Dr. Ibrahim for many years and always enjoy my visits with him and his assistant Kelly. His professionalism is outstanding, and I have complete trust in his approach to my medical care. I would wholeheartedly suggest him to anyone seeking a reliable and skilled healthcare provider.

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WL

Wayne L. Google one year ago

Rating

Excellent!

Caring doctor who truly listened

My recent consultation with Dr. Zaheer Ibrahim at Haslingden Health Centre was exceptional in every way. He demonstrated remarkable professionalism and genuine concern throughout our interaction. Dr. Ibrahim listened intently to my medical issues, providing a comprehensive and unhurried examination that made me feel truly heard and respected. His soothing demeanor and empathetic communication instantly helped me relax, while his precise and clear explanations transformed what could have been an anxiety-inducing medical visit into a comfortable and reassuring experience. The extraordinary level of commitment and meticulous care he exhibited is truly uncommon in today's healthcare landscape. After our appointment, I felt completely assured about my medical treatment and deeply appreciative of his extensive medical knowledge. I cannot recommend Dr. Ibrahim highly enough for anyone searching for an outstanding, compassionate general practitioner. My sincere thanks for delivering such an outstanding medical consultation.

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SA

Sharon A. Google one year ago

Rating

Bad!

Doctors stopped caring after first visit

Physicians seem disinterested in patient concerns Constantly prescribing medications without proper consultation Disappointed, as this medical office initially showed promise but has since declined in quality of care

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About the GP

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Contact Information

  • 01706 605115
  • Haslingden Health Centre Manchester Rd,Haslingden Rossendale Lancashire BB4 5SL

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as welcoming, courteous, and supportive, alongside compassionate doctors and nurses who demonstrate genuine engagement during consultations. Appointment access has improved for some, with same-day availability and efficient booking processes noted, and continuity of care through seeing the same physician is valued. However, significant concerns emerge around appointment scheduling challenges, with some patients describing the booking system as rigid or difficult to navigate. Phone access remains problematic for several patients, with calls frequently going unanswered or dropping unexpectedly. Communication responsiveness varies considerably, and some patients report experiencing dismissive attitudes from reception staff, alongside concerns about inconsistent care quality and delayed referrals affecting treatment outcomes.

The practice demonstrates capability in responsive medical care when patients successfully access appointments, with several consultations described as thorough and reassuring. Yet barriers to accessing care persist, particularly around telephone contact and appointment availability, which some attribute to post-pandemic changes. Reception experience appears inconsistent, with strong praise for supportive staff contrasting sharply with reports of unhelpful or unwelcoming interactions. Several patients highlight the importance of continuity and personalised attention, noting that seeing different practitioners without medical history context undermines confidence in treatment planning.

Overall, the practice shows strengths in clinical care and administrative support for those who successfully engage with services, but access barriers and variable reception experience create frustration for a notable proportion of patients. Improvements in phone systems, appointment flexibility, and consistency in staff approach would address the most frequently cited concerns.

Appointment

58.76 %
Average

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

63.18 %
Average

Respect

61.54 %
Average

Seen on time

59.23 %
Average
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