Haslingden Health Centre

Friendly doctors and nurses at mackenzie clinic

Every interaction with Mackenzie + Partners has been consistently excellent, from the reception team to the physicians and nursing personnel. I have complete confidence in their continued high-quality care and service, with absolutely no reservations about my future experiences with this medical practice.

Frustrating doctor visit during covid times

Ever since the pandemic, securing a medical appointment has become incredibly challenging, and on the rare occasion you do manage to see a physician, it's typically a novice practitioner who lacks substantial clinical experience and is completely unfamiliar with your medical background. The result is a complete absence of consistent, personalized healthcare treatment.

Quick morning appointment at clinic

Contacted the clinic early morning, and managed to secure a physician consultation just two hours later. Significant improvement in wait periods observed.

Quick and caring medical team

Fantastic care from the moment I arrived, with top-notch professionalism from the front desk staff, nursing team, and medical professionals!

Friendly staff made my first visit smooth

Just switched to this medical office and I'm thoroughly delighted - the front desk staff are absolutely wonderful and incredibly accommodating!!

Friendly staff made my clinic visit smooth

The reception team is consistently accommodating and supportive. The nurse practitioners and medical staff demonstrate genuine compassion. Despite being a high-volume medical facility, everyone is committed to providing the best possible care given the current challenges.

Caring doctors who took time with me

In my view, this medical practice stands out for its exceptional care. Throughout the three years I've been a patient during some particularly difficult times, they've consistently provided top-notch service. The front desk staff are always supportive and eager to offer guidance. The physiotherapist demonstrates impressive expertise, and most importantly, the doctors genuinely engage with patients, treating each individual with respect and dedicating the necessary time during consultations. I want to emphasize that this reflects my personal experience, and I recognize that others might have different perspectives.

Caring doctor put me at ease

Dr Ibrahim and the medical staff helped me feel relaxed and comfortable. Every step of the procedure was thoroughly described to me beforehand. Overall, the entire visit was smooth and reassuring - much appreciated Lynda O'Neill

Dismissed until chronic skin condition got worse

I endured prolonged dismissal of my symptoms by multiple individuals until I persistently advocated for myself and finally found a doctor willing to listen. After an unnecessarily delayed referral that should have happened initially, I was ultimately diagnosed with a chronic inflammatory skin condition. Had I received proper medical attention when I first sought help while in significant pain, my healing process would be much further along. Early diagnosis is critical for skin conditions to ensure effective treatment. Instead, I was repeatedly given incorrect advice like "just use regular moisturizer" - completely inappropriate guidance for someone with a massive inflamed lump causing severe mobility issues. Repeatedly, I was prescribed ineffective antibiotics and systematically brushed aside. Moreover, when attempting to schedule appointments, I consistently encountered hostile receptionists claiming no availability, yet my housemate would call immediately after and instantly secure a slot. The overall medical care I've experienced has been thoroughly unacceptable, and I am now directly experiencing the consequences of this persistent medical negligence.

Compact and perfect for my studio

This product covers all the essential bases and provides everything you'd want in one convenient package.

Friendly desk team but tricky booking

The front desk team is absolutely delightful and incredibly supportive. However, scheduling an in-person consultation can prove somewhat challenging.

Impossible to schedule with this doctor

Can't get through on the phone, just endless background music. Scheduling an appointment with the doctor seems impossible, and I'm completely unclear about the purpose of this medical practice.

Long wait for urgent hospital care

My spouse was transported to the medical facility via emergency vehicle, categorized as a high-priority case, yet we endured a wait exceeding an hour for the ambulance to arrive. Upon admission, after initial assessment, multiple diagnostic procedures were performed. Following a cumulative waiting period of more than 18 hours, my wife was ultimately permitted to return home. The hospital physician emphatically recommended that she consult her primary care physician to address her medical situation and evaluate her prescribed treatments. When reaching out to the medical practice and emphasizing the critical nature of a face-to-face consultation, she was instead offered a telephone appointment... potentially not even with a doctor from the health center, scheduled for the following week. Completely unacceptable!

Frustrating early morning phone call routine

The medical practice's appointment system is frustratingly rigid. You must call precisely at 8:30am to schedule a doctor's visit, which is completely inconvenient. Previously, booking was much more flexible - we could call anytime and easily secure an appointment. Now, if you miss that narrow morning window, you're out of luck, which is incredibly disruptive for people juggling work, school, and other responsibilities. Now that COVID restrictions have been lifted, the NHS should return to in-person consultations. If staff are still concerned about health risks, they could at least offer video consultations via Skype, Zoom, or WhatsApp, rather than relying solely on phone calls. There's a significant difference between a face-to-face interaction and a phone conversation, and patients deserve more personalized care. The current system needs to become more accommodating and patient-friendly.

Terrible phone service during covid nightmare

Getting in touch via telephone is an exercise in futility. Calls frequently go unanswered or abruptly terminate. Throughout the pandemic, their performance was dismally inadequate, with services nearly grinding to a halt and critical procedures like blood tests becoming extremely rare. The number of physicians seems stagnant or even diminished compared to the 1980s, when healthcare quality was markedly superior. Such substandard care is unacceptable. I'm actively seeking a more competent medical practice that actually meets patient needs.

Frustrating phone calls with stubborn medical staff

Attempting to refill prescriptions for myself and my spouse is an incredibly frustrating experience. The phone lines are unreliable, and calls frequently drop or get disconnected. The staff seem more interested in lounging around than providing customer service. Getting an appointment with a physician is like navigating a bureaucratic maze. First, you must survive the gatekeeper receptionist, who acts like a guard dog. Even then, securing a direct conversation with the doctor is nearly impossible, as they're either playing golf or relaxing at home watching television. Instead of being a professional medical service, it feels more like an exercise in futility.

Frustrating wait times since pandemic hit

Used to provide excellent service consistently, but since the pandemic hit, scheduling an appointment with a physician has become extremely challenging.

Frustrating care and constant doctor changes

Scheduling a medical appointment here is extremely challenging. With my ongoing health condition, I constantly feel like a burden to the medical staff. Throughout my four-year association with this practice, I've never had the opportunity to see the same physician twice. As I age, my health complications are increasing, and I find myself repeatedly apologizing for being troublesome. Moreover, several of the reception staff seem intellectually limited, struggling to comprehend basic correspondence or provide simple directional assistance.

Curly-haired receptionist was only helpful one

deeply frustrated by the unprofessional conduct at this medical facility, with only the receptionist sporting curly hair showing any semblance of respect towards patients. my initial health concern remains unresolved, and no prescription medication has been provided, forcing me to rely on pharmacy purchases. the financial burden is significant, and as a 68-year-old, i feel like an inconvenience to this healthcare practice.

Rude receptionists ruined my medical care

It pains me to share that at least two female reception staff consistently display a disheartening attitude, perpetually sighing when answering calls. They come across as irritable and unhelpful, seemingly doing everything possible to avoid scheduling appointments. Their customer service is nonexistent. Thankfully, the male staff member and another employee named Kath are pleasant. The nurses and doctors are also wonderful. Having been with this practice for 16 years, I've noticed this deterioration over the past 3 years. My advice: if you're not passionate about the job, step aside and let someone who genuinely wants to help take over. Recently, I experienced a deeply personal medical situation where I was shuttled around unnecessarily. After much pleading and physically appearing at the surgery, I finally saw a compassionate GP who immediately sent me to A&E. I should not have been forced to worry and drive around all day, dealing with an uninterested staff member who seemed to follow a rigid, unhelpful protocol, especially considering I had an urgent medical issue requiring immediate attention. While we can all occasionally make mistakes, their complete lack of interest and apparent desire to dismiss my concerns was appalling. They remain consistently unpleasant, which has prompted me to file a complaint with the NHS. It's truly unfortunate, as the practice would otherwise be excellent.