Haslingden Health Centre
Average! (46 reviews)
Average! (46 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as welcoming, courteous, and supportive, alongside compassionate doctors and nurses who demonstrate genuine engagement during consultations. Appointment access has improved for some, with same-day availability and efficient booking processes noted, and continuity of care through seeing the same physician is valued. However, significant concerns emerge around appointment scheduling challenges, with some patients describing the booking system as rigid or difficult to navigate. Phone access remains problematic for several patients, with calls frequently going unanswered or dropping unexpectedly. Communication responsiveness varies considerably, and some patients report experiencing dismissive attitudes from reception staff, alongside concerns about inconsistent care quality and delayed referrals affecting treatment outcomes.
The practice demonstrates capability in responsive medical care when patients successfully access appointments, with several consultations described as thorough and reassuring. Yet barriers to accessing care persist, particularly around telephone contact and appointment availability, which some attribute to post-pandemic changes. Reception experience appears inconsistent, with strong praise for supportive staff contrasting sharply with reports of unhelpful or unwelcoming interactions. Several patients highlight the importance of continuity and personalised attention, noting that seeing different practitioners without medical history context undermines confidence in treatment planning.
Overall, the practice shows strengths in clinical care and administrative support for those who successfully engage with services, but access barriers and variable reception experience create frustration for a notable proportion of patients. Improvements in phone systems, appointment flexibility, and consistency in staff approach would address the most frequently cited concerns.
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as welcoming, courteous, and supportive, alongside compassionate doctors and nurses who demonstrate genuine engagement during consultations. Appointment access has improved for some, with same-day availability and efficient booking processes noted, and continuity of care through seeing the same physician is valued. However, significant concerns emerge around appointment scheduling challenges, with some patients describing the booking system as rigid or difficult to navigate. Phone access remains problematic for several patients, with calls frequently going unanswered or dropping unexpectedly. Communication responsiveness varies considerably, and some patients report experiencing dismissive attitudes from reception staff, alongside concerns about inconsistent care quality and delayed referrals affecting treatment outcomes.
The practice demonstrates capability in responsive medical care when patients successfully access appointments, with several consultations described as thorough and reassuring. Yet barriers to accessing care persist, particularly around telephone contact and appointment availability, which some attribute to post-pandemic changes. Reception experience appears inconsistent, with strong praise for supportive staff contrasting sharply with reports of unhelpful or unwelcoming interactions. Several patients highlight the importance of continuity and personalised attention, noting that seeing different practitioners without medical history context undermines confidence in treatment planning.
Overall, the practice shows strengths in clinical care and administrative support for those who successfully engage with services, but access barriers and variable reception experience create frustration for a notable proportion of patients. Improvements in phone systems, appointment flexibility, and consistency in staff approach would address the most frequently cited concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ms M.
6 years ago
Bad!
Receptionists ignored me while chatting
The staff at Dr Ibrahim's practice demonstrate subpar interpersonal communication and a distinct lack of empathy towards patients. Their interactions frequently come across as dismissive and harsh, particularly when patients are expressing legitimate health-related anxieties. This unprofessional behavior has been a recurring issue. There have been multiple instances where patients are left waiting at the reception desk while the staff members prioritize socializing, enjoying refreshments, and chatting among themselves. The overall demeanor of the reception team appears unwelcoming and unhelpful, creating a distinctly uncomfortable environment for patients seeking medical assistance.
P “.
7 years ago
Excellent!
Coffee that never disappoints me
Consistently perfect, without fail 💕
Kate O.
8 years ago
Excellent!
Glad i stuck with my local practice
I've been a patient at this medical practice for an extended period, and after some of the original physicians transitioned to other clinics or retired, I was skeptical about the continued quality of care. Initially, scheduling appointments became quite challenging, and I was seriously considering switching to a different healthcare provider. However, I must acknowledge the significant positive changes in recent months. Wait times have dramatically reduced, same-day appointments are now readily available, and they offer extended hours to accommodate those with demanding work schedules. The reception team is exceptionally friendly, and the practice nurses and doctors are equally welcoming. I'm truly impressed with the improvements and grateful we decided to remain with this practice. My sincere appreciation to the entire team.
Gill H.
8 years ago
Excellent!
Kind staff made all the difference
I am thoroughly impressed with the exceptional team at Haslingden Health Centre. Following my medical needs last August, I have consistently experienced top-tier treatment. The front desk personnel are wonderfully supportive and friendly, while the nursing staff demonstrate remarkable empathy and dedication. I appreciate being able to maintain continuity of care by seeing the same physician during my appointments. I wholeheartedly endorse this medical practice without any reservations.
Dot M.
8 years ago
Excellent!
Quick and caring medical help
Truly exceptional. Booking an appointment is a breeze, with availability either on the same day or within a very short timeframe. The administrative team is incredibly courteous and efficient, managing the practice brilliantly, and the medical professionals I've encountered are absolutely outstanding representatives of the NHS. An absolutely top-notch practice! I'm incredibly grateful for such excellent service, particularly when compared to the nightmare scenarios of endless waiting times and uncooperative staff at other NHS facilities across the country. Massive congratulations to the wonderful Haslingden team!!
Paul H.
11 years ago
Excellent!
Caring nurse Kim made my day
Kim, the nurse, provided exceptional care and attention during my visit.