Patient Experience Summary

Patient feedback reveals a mixed experience with this GP practice, with significant strengths in clinical care and reception courtesy offset by persistent challenges with appointment access. Medical staff consistently receive praise for their professionalism, attentiveness, and compassionate approach, with patients noting thorough examinations and genuine concern for their wellbeing. Reception teams are frequently described as friendly, welcoming, and supportive, contributing positively to the overall care experience.

Appointment availability and the booking process emerge as the primary concern across multiple reviews. Patients report substantial difficulties securing consultations, with extended waiting periods to reach reception staff, limited availability slots, and complex booking systems that require multiple attempts. Phone queues at opening times are frequently full, and the online booking platform often shows minimal availability. Several patients note that waiting times for appointments extend weeks into the future, creating frustration for those seeking timely medical attention.

The practice benefits from convenient facilities including on-site parking and a pharmacy, which patients appreciate. While some individuals report positive experiences with appointment scheduling through the mobile application, others find the overall system confusing and inefficient. Reception responsiveness varies, with some patients experiencing delays in being attended to despite arriving early. These operational challenges appear to be the primary barrier to patient satisfaction, despite the quality of clinical care provided.

Appointment

45.18 %
Poor

Reception

58.32 %
Average

Cleanliness

72.50 %
Great

Care

75.28 %
Great

Respect

71.42 %
Great

Seen on time

48.65 %
Poor

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HS

Hayley S. Google 3 years ago

Rating

Excellent!

Compassionate care from a dedicated medical professional

Dr. Monika Szczekot is an exceptional physician who provides outstanding medical attention to my grandmother's health needs. The administrative team at the clinic consistently demonstrates remarkable helpfulness whenever I contact them.

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SR

Susan R. Google 3 years ago

Rating

Excellent!

Efficient medical care with minor communication hiccup

Excellent medical assistance received Physician contacted me, though call was briefly interrupted, provided comprehensive examination and prescribed medication Appreciate the care

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AP

Anne P. Google 3 years ago

Rating

Great!

Sluggish service dampens dining experience

Mediocre experience. Service was sluggish, and waiting times were notably extended.

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GO

Gary O. Google 3 years ago

Rating

Excellent!

Compassionate care from a dedicated medical team

Professional and attentive care provided by medical personnel across all departments, from physicians to nursing staff and front desk team.

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LW

Lin W. Google 3 years ago

Rating

Average!

Healthcare frustrations reach breaking point now

It's a recurring issue across the board. Physicians have become increasingly unavailable. Securing a medical consultation now takes weeks, with patients advised to dial 111 or attempt scheduling again the next day. The current situation is perplexing, especially considering that before the pandemic, booking an appointment was simple through digital platforms or telephone. One wonders if there's been an unprecedented surge in population or if medical professionals are abandoning their practices en masse.

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JB

Jay B. Google 3 years ago

Rating

Poor!

Waste of time and money

Utterly useless. Serves no purpose whatsoever. Complete waste of time and resources. Absolutely nothing redeeming about this product or experience. Total disappointment from start to finish.

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UK

Umer K. Google 3 years ago

Rating

Bad!

Endless Waiting and Frustrating Healthcare Scheduling Woes

Why can't they manage scheduling more effectively? It's frustrating how patients consistently have to endure lengthy waits beyond their pre-arranged appointment times. The lack of punctuality and respect for people's time is incredibly inconvenient.

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TB

Troi B. Google 3 years ago

Rating

Average!

Nhs service lacks urgency and quality of care

The job security within the NHS leads to a lack of motivation and urgency in patient care. Despite contributing substantial monthly fees per individual, the service quality remains mediocre at best. The typical patient's simple desire to schedule an appointment by 8:01 AM seems frustratingly unattainable. Hassengate represents another instance of this systemic issue. In the context of the NHS, three stars is actually a relatively generous assessment - it's not terrible, but certainly far from exceptional.

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OO

Olamide O. Google 3 years ago

Rating

Excellent!

Friendly service shines at this restaurant

The staff greeting customers at the entrance are absolutely top-notch.

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PH

Patricia H. Google 3 years ago

Rating

Excellent!

Compassionate heroes handling challenging customer service

Incredibly supportive team members handling challenging work with remarkable professionalism

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KC

Kevin C. Google 3 years ago

Rating

Excellent!

Smooth pharmacy visit with friendly service

Stopped by the local pharmacy. Friendly employees, excellent customer care.

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SS

Sandy S. Google 3 years ago

Rating

Great!

Exceptional service amid challenging times

Supportive employees. They've demonstrated exceptional effort despite challenging conditions

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HJ

Howard J. Google 3 years ago

Rating

Great!

Surprisingly delightful despite initial skepticism

Not impressive, yet surprisingly enjoyable for reasons I can't quite pinpoint.

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GT

Geoff T. Google 3 years ago

Rating

Excellent!

Friendly and supportive customer service team

The employees were incredibly supportive and went out of their way to assist me.

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VV

Vhs V. Google 3 years ago

Rating

Bad!

Outsmart the receptionist for smooth service

The key is to avoid Lynn at the front desk, as she's unhelpful and will deflect you with bureaucratic excuses. Your best bet is to wait until her shift is over, then you'll breeze right in. These receptionists operate by their own playbook, so if you know how to navigate their system, you'll come out on top.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01375 808210
  • Hassengate Medical Centre Southend Road Stanford-Le-Hope Essex SS17 0PH

Patient Experience Summary

Patient feedback reveals a mixed experience with this GP practice, with significant strengths in clinical care and reception courtesy offset by persistent challenges with appointment access. Medical staff consistently receive praise for their professionalism, attentiveness, and compassionate approach, with patients noting thorough examinations and genuine concern for their wellbeing. Reception teams are frequently described as friendly, welcoming, and supportive, contributing positively to the overall care experience.

Appointment availability and the booking process emerge as the primary concern across multiple reviews. Patients report substantial difficulties securing consultations, with extended waiting periods to reach reception staff, limited availability slots, and complex booking systems that require multiple attempts. Phone queues at opening times are frequently full, and the online booking platform often shows minimal availability. Several patients note that waiting times for appointments extend weeks into the future, creating frustration for those seeking timely medical attention.

The practice benefits from convenient facilities including on-site parking and a pharmacy, which patients appreciate. While some individuals report positive experiences with appointment scheduling through the mobile application, others find the overall system confusing and inefficient. Reception responsiveness varies, with some patients experiencing delays in being attended to despite arriving early. These operational challenges appear to be the primary barrier to patient satisfaction, despite the quality of clinical care provided.

Appointment

45.18 %
Poor

Reception

58.32 %
Average

Cleanliness

72.50 %
Great

Care

75.28 %
Great

Respect

71.42 %
Great

Seen on time

48.65 %
Poor
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