Hastings Medical Centre
Great! (29 reviews)
Great! (29 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with courteous and supportive reception and clinical staff, with particular praise for appointment availability when contacting the surgery promptly, often securing same-day slots. Clinical competence and thorough assessments are frequently highlighted, alongside a welcoming atmosphere that patients appreciate. Continuity of care and reassurance during consultations are valued aspects of the service.
However, significant concerns emerge regarding consistency in reception experience and appointment access. Some patients report difficulty reaching the practice by telephone, with challenges during morning hours and instances of disconnection. When visiting in person, reception interactions have occasionally been described as unhelpful or obstructive rather than accommodating. Administrative processes, including repeat prescription requests and document handling, have been flagged as slow and poorly managed, with communication delays causing frustration.
Additional concerns include inconsistency in staff approach, with care quality varying depending on which team member is encountered. Privacy issues during telephone conversations at reception and reception staff interactions that lack compassion toward vulnerable patients have been noted. These service gaps contrast with the positive experiences reported by many patients, suggesting that improvements in reception consistency, phone access, and administrative efficiency would strengthen overall patient satisfaction.
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with courteous and supportive reception and clinical staff, with particular praise for appointment availability when contacting the surgery promptly, often securing same-day slots. Clinical competence and thorough assessments are frequently highlighted, alongside a welcoming atmosphere that patients appreciate. Continuity of care and reassurance during consultations are valued aspects of the service.
However, significant concerns emerge regarding consistency in reception experience and appointment access. Some patients report difficulty reaching the practice by telephone, with challenges during morning hours and instances of disconnection. When visiting in person, reception interactions have occasionally been described as unhelpful or obstructive rather than accommodating. Administrative processes, including repeat prescription requests and document handling, have been flagged as slow and poorly managed, with communication delays causing frustration.
Additional concerns include inconsistency in staff approach, with care quality varying depending on which team member is encountered. Privacy issues during telephone conversations at reception and reception staff interactions that lack compassion toward vulnerable patients have been noted. These service gaps contrast with the positive experiences reported by many patients, suggesting that improvements in reception consistency, phone access, and administrative efficiency would strengthen overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Molly B.
5 years ago
Excellent!
Easy to book appointments and helpful staff
Excellent practice. I've been a patient for several years now and can genuinely say it's the finest healthcare experience I've had. The team is wonderfully friendly and genuinely helpful. Both clinical and nursing staff are exceptionally thorough and reassuring. They never make anything seem like a burden. Booking appointments is straightforward and the staff are very supportive when it comes to managing appointments during challenging times. The whole practice demonstrates professionalism and flexibility.
Shaun S.
5 years ago
Bad!
Staff wouldn't answer the phone in mornings
I would not recommend this practice. The staff seem unhelpful and unresponsive to patient needs. Administrative tasks appear to be handled poorly, with communication issues regarding document delivery despite living nearby. Appointment availability is limited and phone lines are difficult to reach during morning hours. I would suggest looking elsewhere for your healthcare needs.
Sally G.
6 years ago
Excellent!
Friendly staff who actually listen to you
Recently registered with this practice and have been very pleased with the experience so far. The team members are welcoming and supportive. There is a genuine sense of being valued as an individual, which contrasts with my previous healthcare provider. I am satisfied with the decision to make the change.
Laura B.
7 years ago
Excellent!
Easy to get appointments when you need them
Excellent GP service. Can always secure an appointment, reception team are wonderful, clinical staff equally so. Would recommend :-) Registered here after struggling to get appointments at my previous surgery, which has never been an issue at this practice.
Dan G.
7 years ago
Bad!
Receptionist shared my details too loudly
It is difficult to secure an appointment at this practice, and when you do manage to get through, there are concerns about privacy during phone conversations, as medical information appears to be discussed in a way that can be overheard in the reception area.
Lena L.
7 years ago
Bad!
Poor communication and repeated errors
I would advise caution before registering with this practice. There appear to be significant issues with patient communication, and I experienced concerns regarding clinical accuracy during my visits.
Andy H.
7 years ago
Excellent!
Reception team made me feel welcome
The reception team and clinical staff provided excellent service.
Mike H.
8 years ago
Excellent!
Friendly staff who really listened to me
The team here are pleasant, approachable and supportive. The clinician I saw was wonderful, very detailed in their assessment and identified the underlying issue. Excellent service overall, pleased with my decision to register with this practice.
Claire C.
9 years ago
Excellent!
Reception staff took time to listen
The reception team and healthcare provider I have encountered have been exceptionally courteous and supportive. They demonstrated genuine attentiveness and made a real effort to hear my concerns.