Haverfield Surgery

Disappointed after decades of loyalty

Quality of service has seriously deteriorated compared to pre-pandemic times. Some employees display a notably unprofessional attitude and demonstrate minimal compassion or consideration towards patients. I'm now seriously evaluating my continued relationship with this practice (following the Practice Manager's suggestion), despite having been a patient for over four decades!

Pharma driven

Poor practice with doctors that are willing to be rude, disrespectful and refuse toanswer genuine questions, ie efficacy of medication pushed on you.

Dismissive doctor failed my health concerns

Experienced medical mishandling where my symptoms were dismissed as mere anxiety, with healthcare providers minimizing the severity of my mental health struggles. They discouraged further investigation into potential endometriosis or adenomyosis, despite clear familial predisposition, effectively invalidating my genuine health concerns and leaving me feeling unheard and unsupported.

Quick and friendly service today

The staff demonstrated excellent customer service, showing both courtesy and a genuine willingness to assist.

Rude doctor and unhelpful staff at clinic

Absolutely dreadful healthcare experience. Impossible to secure an in-person consultation, they consistently misinterpret medical conditions and maintain incorrect patient records, even when directly requested to make corrections. Their management is unresponsive to critical concerns. The lead physician demonstrates an arrogant and dismissive attitude. The sole redeeming quality is the consistently pleasant demeanor of the nursing staff during blood draw appointments.

Compassionate doctor who truly listens

An absolutely exceptional family physician who stands head and shoulders above every other doctor I've encountered in my medical journey.

Loyal patients love our longtime doctor

My spouse and I have been patients at Haverfield Surgery for more than two decades. We're completely in sync that the medical attention from Dr. Ciobanu and her nursing staff is outstanding. She truly hears our concerns, provides pragmatic guidance, demonstrates firmness when necessary, and consistently shows compassion. We consider ourselves incredibly lucky to receive such exceptional healthcare.

Quick and caring surgery team

A superb medical procedure with prompt communication and a collaborative staff that consistently exceeds expectations.

Appendix surgery saved me in greece

I suffered from persistent abdominal discomfort and suspected appendicitis. My general practitioner, Dr. Ciobanu, and the NHS healthcare system failed to identify the issue. They conducted various tests but found nothing, though I recognize that diagnosing appendicitis can be challenging. During a trip to my home country of Greece for work and family visits, the pain intensified. The medical team there immediately performed surgery and removed my appendix. Within days of the procedure, the pain completely disappeared! I'm convinced that Dr. Ciobanu is a physician who performs only the bare minimum without showing extra dedication. She didn't even prescribe basic pain medication, and I had to pursue every aspect of my medical care proactively. While Haverfield Surgery's reception staff are commendable, their medical professionals leave much to be desired.

Surgery success during challenging times

Incredible procedure! The team is extremely polite and supportive. They truly go above and beyond. Kudos to everyone for their exceptional care during what has been an incredibly challenging period.

Rude receptionist ruined my vaccine call

I reached out regarding a COVID vaccine concern, only to be met with unprofessional behavior from the receptionist. When I attempted to complete my thought, she abruptly told me not to speak over her, despite the fact that she had already cut me off mid-sentence. Had she simply allowed me to finish, there would have been no need for interruption. Her approach was dismissive and frustrating. Unsatisfactory service.

Small town doctors missed the mark

As someone who relocated from London, I found the small-town medical practice quite jarring. The condescending attitude and patronizing tone from the physicians made me feel uncomfortable, ultimately leading me to seek care elsewhere.

Supportive doctors when my child needed help

Whenever I've required assistance from my general practitioners, they've consistently offered help and solutions. This recent emergency room visit with my child has demonstrated that the care provided by My GP's is truly exceptional, efficient, and understanding of individual situations. I'm thankful I relocated to Kings Langley and enrolled with Haverfield Surgery - I now feel completely reassured and confident in my healthcare support.