Haverthwaite Surgery
Average! (8 reviews)
Average! (8 reviews)
Feedback reflects a divided experience across the practice. Clinical care consistently receives positive recognition, with patients reporting excellent care delivery and responsive clinical teams. Appointment access has been prompt in several cases, including for unregistered patients requiring urgent care. Reception experience and communication present significant concerns, however. Multiple patients describe poor telephone manner, lack of consideration for caller needs, and unresponsive communication including unanswered emails and delayed responses to requests. Issues with appointment arrangement, record management, and administrative coordination have been noted. The practice environment and welcoming atmosphere are appreciated by some, though reception courtesy and organisational efficiency remain areas where patient expectations have not been consistently met.
While clinical provision appears valued, the gap between clinical and administrative service quality is evident. Patients have reported transferring to alternative practices due to communication failures and reception experience, suggesting these operational aspects significantly impact overall satisfaction and retention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a divided experience across the practice. Clinical care consistently receives positive recognition, with patients reporting excellent care delivery and responsive clinical teams. Appointment access has been prompt in several cases, including for unregistered patients requiring urgent care. Reception experience and communication present significant concerns, however. Multiple patients describe poor telephone manner, lack of consideration for caller needs, and unresponsive communication including unanswered emails and delayed responses to requests. Issues with appointment arrangement, record management, and administrative coordination have been noted. The practice environment and welcoming atmosphere are appreciated by some, though reception courtesy and organisational efficiency remain areas where patient expectations have not been consistently met.
While clinical provision appears valued, the gap between clinical and administrative service quality is evident. Patients have reported transferring to alternative practices due to communication failures and reception experience, suggesting these operational aspects significantly impact overall satisfaction and retention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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After B.
5 months ago
Average!
Poor communication and lost records left me unsupported
The practice demonstrated poor communication throughout my interactions. Emails went unanswered when I required help retrieving missing records and submitting a request to the NHS. A work-related document was initially not provided without any notification, and I only discovered this after following up by phone a week later. When I requested an appointment, it was not arranged. The practice completed a form on my behalf without seeking any input from me, and subsequently indicated that no medical history was on file, which appeared to be connected to the missing records issue. Overall, the service fell short of expected professional standards, and I have since transferred to another practice.
Bernie R.
6 months ago
Excellent!
Friendly staff who actually listen to you
Excellent practice with friendly and helpful healthcare professionals throughout.
Alfred L.
7 months ago
Bad!
Receptionists were dismissive and unhelpful throughout
I have never encountered a medical practice that appears to be run less effectively than this one. The front desk staff come across as unpleasant and frequently display poor attitudes. Their telephone manner is particularly disappointing, and it seems they would benefit from additional training despite their length of service. I would strongly advise against registering with this practice, as my overall experience has been extremely unsatisfactory. I have actively encouraged those close to me to seek care elsewhere.
Rich (.
10 months ago
Bad!
Reception staff didn't listen to my concerns
The clinical team deserves high marks, but the front desk staff fall significantly short. They appear to operate with minimal consideration for the needs of callers, treating patient concerns as a low priority. Unfortunately, this approach appears to be reflective of wider issues across many practices.
Ollie S.
one year ago
Excellent!
Lovely staff and peaceful surroundings
I work here as part of the team, and everyone is genuinely wonderful. The surroundings are beautiful and really contribute to a positive atmosphere. I have great appreciation for those who manage this place :)
John M.
2 years ago
Excellent!
Friendly staff made the visit quick
Efficient and welcoming
C M.
3 years ago
Excellent!
Got help quickly while away on holiday
I contacted the surgery while away on holiday and experienced some health difficulties. The assistance and care provided was excellent. I am grateful to the team and particularly to the staff members who gave me such thoughtful attention and support. Many thanks.
Becky C.
8 years ago
Excellent!
Friendly staff helped us quickly when visiting
I would like to express my gratitude to the entire team at this practice for their assistance when my family member required urgent care during a recent trip away. We were able to receive an appointment promptly, even though we arrived without a prior booking and were not registered locally. The reception staff demonstrated genuine warmth and helpfulness throughout our visit, and the clinician who saw us provided excellent care. I am very appreciative of the support we received.