Newington Health Care Centre

Helpful staff who actually listen

Extremely satisfactory medical professionals.

Staff listened and helped me through

The team at this practice has been excellent. I really appreciate their help.

Dismissed my symptoms without proper concern

Not the greatest experience when I visited recently. A member of staff mentioned it was a viral issue and explained that medication couldn't be provided for that reason. However, I was concerned about feeling lightheaded and experiencing chest discomfort, which didn't seem to receive much attention. I felt my symptoms weren't taken seriously. I would consider seeking care elsewhere in future, as I was quite disappointed with the service provided.

Staff were helpful and attentive

The team here proved to be quite supportive and accommodating.

Sick note delays caused workplace suspension risk

Disappointing experience. My spouse underwent a procedure in mid-July and needed to inform their employer of their inability to work. During a clinic visit shortly after, a staff member indicated that obtaining a sick note would not be problematic. However, the practice subsequently sent a message requesting clarification on the required duration, to which we responded. When we followed up the next day, we were told the message had not been seen and were asked the same question again. We were assured the documentation would be processed once authorised, and were later informed it would be issued with a backdated effective date. When I contacted the practice to explain the urgency—as we were already in the second week of absence and the employer was pressing for the note or would need to consider disciplinary measures—the response felt dismissive. This left my spouse in an impossible position: either return to work while still recovering and unable to safely perform their usual duties, or risk employment consequences due to the delayed documentation. The overall experience felt unsupportive during a difficult time, and the lack of responsiveness to our concerns added unnecessary stress to an already challenging situation. I would caution others about this practice's approach to patient support during recovery periods.

Communication breakdown causing repeated prescription delays

I attended what was meant to be a routine health review last week, but only a blood sample was taken and I was told the full review wasn't scheduled until June. This morning I received a text message indicating a review appointment for the 24th of April, which contradicts what I was previously told. The communication seems confused and unclear. Following this, I received a text from the practice asking about a particular item on my repeat prescription. I responded via the link provided but have not received any further communication. I have noticed the practice seems less organised since a previous location closed. In December, I called to request two items on repeat prescription. Three days later, I received a text asking why I was reordering one of the items. I replied but am still awaiting contact, and the prescription has not been sent to the pharmacy. This has been frustrating. I also contacted the practice requesting stronger pain relief following a significant injury. I was advised via text to use over-the-counter gel, which felt dismissive given the severity of my condition and the level of pain I was experiencing. More recently, I had to call again regarding a repeat prescription item that should be issued monthly. I am concerned that I will run out of my regular medication before the next dose is due. The repeated issues with prescription management are becoming increasingly problematic.

Easy online registration made booking simple

Excellent practice. The digital registration process was outstanding and straightforward to use. The team members were welcoming and courteous. The facilities were well-maintained and hygienic.

Reception staff made mum feel genuinely listened to

I recently switched my mother's care to a local surgery. I cannot speak highly enough of the standard of care provided by the entire team, from the reception staff through to the clinical practitioners. My mother now feels secure and heard. I reside elsewhere and wish I had access to a practice of this calibre. Thank you all very much.

Relocated surgery access now inconvenient

This is a very fine center, although my own surgery has relocated and is now only available to me at an alternative location.

Responsive appointments despite lengthy waits

The practice generally responds to my requests for appointments and I have been able to see a clinician when necessary. Although there are sometimes lengthy waits after checking in, I feel the medical staff here provide a good service overall.

Reception staff could be more welcoming

The reception team's manner could be improved, and it would be beneficial for the practice to consider refreshing their front-of-house personnel.

Quick appointment booking and reassuring care

Called in the morning and received an appointment within a couple of hours for my partner. A follow-up blood test was scheduled for the next day. The turnaround was impressively quick given how busy the practice appears to be. The clinician was attentive, provided clear explanations, and helped put my partner at ease despite her initial anxiety. The receptionist demonstrated patience and kindness while assisting us with our queries. I'm grateful for the reassuring care provided throughout.

Online booking makes contacting surgery straightforward

The online system introduced by the practice has made getting in touch considerably easier. There's no need to ring at opening time and wait in a lengthy queue anymore. I can arrange my prescriptions and book appointments through the online platform, and I consistently receive responses via text within a couple of hours.

Staff really went the extra mile to help

I have no complaints about any of the team members at this practice, whether clinical or administrative staff. They consistently demonstrate helpfulness and make every effort to assist patients. I would highly recommend this practice to others.

Friendly service and quick physiotherapy appointment

Ordered my prescription at this practice and found the staff to be very welcoming. I was able to access physiotherapy services within a short timeframe, which proved beneficial for my needs.

Reception staff were dismissive and unwelcoming

During a recent visit to the practice with my husband for an appointment, we encountered a receptionist who appeared stressed and fatigued. We felt we were treated dismissively and without the level of courtesy we would have expected. The reception experience fell short of the standard of care we hoped to receive.

Phone diagnosis without proper examination

How is it possible to provide a diagnosis over the phone without conducting an in-person examination?

Impossible to get an appointment here

The service is extremely disorganised and it takes an exceptionally long time to secure an appointment at this practice.

Reception blocked appointment request without explanation

I would recommend avoiding this practice. I requested an appointment to discuss medication that is not available on repeat and cannot be ordered through the NHS app, but was informed by reception staff that seeing a clinician was not possible. I require these medications as I am experiencing significant discomfort. I have visited the surgery previously and observed what I perceived to be unprofessional conduct from reception staff towards patients calling for appointments. I found this concerning and feel standards of patient care could be improved.

Struggling to reach the practice by phone

It can be difficult to reach the practice as the phone lines are frequently busy. The clinical staff tend to approach consultations in a standardized manner rather than providing personalized care.