Newington Health Care Centre

Couldn't get through on the phone line

Attempted to contact the practice on multiple occasions without receiving a response, despite observing that staff appeared to be available at the time.

Long phone queues make booking difficult

Had to call at eight in the morning to book an appointment. Spent an hour on hold waiting to speak to someone, only to be told there were no available slots and to try calling back the next day. It's frustrating and I can see why people get so fed up with the system.

Struggled to get an appointment when needed

I have no positive comments about this clinic, particularly regarding the medical staff. When I attended with my daughter, I was informed that I would not be able to see the practitioner I had requested. Following a fainting episode and concerning test results, I did not receive the support I needed. It took a week of trying to secure an appointment before I was eventually seen, and I was given a diagnosis of depression based on blood work alone. I found this approach inadequate and am quite frustrated with my experience.

Struggling to book an asthma review appointment

This practice has been frustrating to deal with. I have been attempting to schedule an appointment for a routine health review for over two months now, only to be told repeatedly that there are no available slots. It is disappointing that accessing basic healthcare services has proven so difficult, and I question why the health service continues to struggle with availability in this way.

Receptionist unhelpful when booking appointment

The appointment experience was disappointing.

Difficult to reach for urgent appointments

I recently experienced significant difficulties when attempting to book an urgent appointment for my young child. The process proved challenging in two main ways: firstly, I found it very hard to get through on the telephone line, and secondly, once I did manage to connect, I was kept on hold for approximately 15 minutes without anyone answering my call.

Phone queue made booking difficult and costly

Attempted to contact the practice to arrange an appointment for a family member with mobility difficulties. The wait time on hold was considerable during daytime hours. The experience was frustrating, and it appears the practice could benefit from improving their telephone system or increasing staffing levels to handle call volumes more efficiently. The cost of making the call added to the disappointment with the service received.

Reception staff could be more welcoming

The reception team could benefit from improved customer service training and a more welcoming approach to patients.

Reception staff left me feeling dismissed and unheard

The administrative and reception staff at this practice have caused me considerable distress on multiple occasions. I have previously attempted to raise formal complaints, but found the process frustrating due to what felt like repeated excuses and prolonged timescales. On several instances, I have felt dismissed by staff who appeared distant and unsympathetic, and I was left with the impression of being viewed as an inconvenience rather than someone requiring support and understanding. The non-clinical team members, with the exception of security personnel who have demonstrated genuine helpfulness and empathy, have generally been unwelcoming and unhelpful in their interactions with me. Although I am aware the practice has undergone intervention measures, I have yet to observe any meaningful changes in service. I am uncertain whether I should continue using this practice or whether I need to seek care elsewhere.