Haxby and Wigginton Health Centre

Quick response to online symptom report

Excellent experience today. I submitted my symptoms through the online portal and received a prompt phone call shortly after, offering me an in-person appointment. The clinician was kind, compassionate and reassuring throughout the consultation. I was prescribed medication and am already feeling improved. Very grateful for the care received.

Long waits leave you feeling brushed off

If you require any form of medical attention, I would strongly suggest considering an alternative practice. Throughout my time living in the area, I have seldom needed medical consultation, but the limited occasions when I have sought care have resulted in consistently unsatisfactory experiences. Even matters that the NHS identifies as warranting urgent same-day assessment are frequently delayed by several weeks or longer. When an appointment is eventually obtained, the interaction leaves one feeling dismissed and treated as though one's presence is unwelcome. The service falls well short of expectations. One might reasonably expect to receive more considerate attention and helpful guidance from other sources.

Efficient booking and felt properly listened to

I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness and attention to detail. During my visit, the clinician demonstrated exceptional compassion, demonstrating patience and genuine attentiveness. They gave me their full attention, carefully considering all of my health matters and communicating information in an accessible way, which left me feeling confident and properly cared for. I was also seen promptly at my scheduled time, which I greatly valued. Overall, an excellent experience. I am truly appreciative of the high standard of care and professionalism demonstrated by all staff members.

Couldn't get preventive health screening without symptoms

Absolutely frustrating as usual! I requested a routine screening that health information everywhere encourages people to pursue, and instead I was told I need to present with specific concerns first. All I wanted was to have the test done.

Repeated vaccination appointment cancellations frustrating

I am very disappointed that my daughter's routine immunisations have been cancelled on multiple occasions, each time just an hour before the scheduled appointment. The same healthcare professional has been unavailable due to illness prior to each cancellation, resulting in four separate rescheduling of these appointments.

Phone menu option doesn't work properly

This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and disconnects the call. I would have expected this outdated option to have been removed from the phone system, particularly given that this issue seems to have persisted for an extended period.

Online booking system frustrates outside working hours

Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting approximately a week without being contacted, I used the online system to request a consultation as suggested. I would also note that the online booking system appears unavailable outside standard business hours and weekends, which seems counterintuitive to its purpose. Roughly a week later, the administrative team contacted me to schedule a telephone appointment for 3-5 weeks ahead. They mentioned that one particular result was of concern and would likely involve discussion about medication options, though other results appeared satisfactory. When the telephone consultation eventually took place around two weeks later, I found the call difficult to follow. The clinician appeared unprepared and seemed unclear about the specific health concerns being discussed. Cholesterol was eventually mentioned, but the clinician concluded there was no significant issue requiring intervention. I was advised to undergo repeat testing in six months to monitor for any changes. Overall, I felt the consultation could have been more thorough and informative.

Practice removed my negative review online

I'm uncertain about this situation. I submitted a negative review some time ago which appears to have been removed, though I'm fairly certain it was visible previously. I'm wondering whether unfavourable feedback is being taken down?

Frustrating delays and poor communication throughout

Getting in touch proved difficult. There were considerable delays throughout the entire process. The wait for an initial appointment extended to several weeks, after which I was referred to another provider. A follow-up appointment is now necessary as the initial approach was unsuccessful, and I'm facing another lengthy waiting period before being seen again.

Booking an appointment was frustratingly difficult

My recent experience trying to book an appointment was quite unsatisfactory. Obtaining an available time slot turned out to be a challenging process, characterized by considerable waiting periods and inadequate information sharing. My dealings with the team demonstrated what appeared to be a shortfall in professional standards, with responses that fell short of being constructive, and a number of mistakes that occurred during the process. These encounters have caused me to have concerns about the general effectiveness and the quality of care provided at this practice.

Quick online booking got me seen fast

Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.

Long wait then referred elsewhere without explanation

I had to wait an extended period to secure an appointment, only to be referred to an external care provider. The service fell short of expectations, lacking in compassionate engagement.

Straightforward appointment booking and efficient service

As one might anticipate

Quick appointment and prescription same day

I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care. Thank you.

Quick appointment booked, but paperwork let everyone down

Contacted the surgery for a same day appointment for my husband and received confirmation of an available slot in the afternoon, which was much appreciated. A prescription was arranged to be sent electronically and we were instructed to collect an x-ray form from reception, which we obtained. We then proceeded to the x-ray department. After one and three-quarter hours, we left without the x-ray being completed as the form contained errors. The radiographer was understanding and made several attempts to contact the surgery to resolve the issue, but was unable to reach anyone. We returned to the surgery where the receptionist identified the problem and offered to complete a new form. Since the x-ray department had already indicated they would handle it, we decided to leave matters there. My husband then went to collect the prescription only to discover the pharmacy had not received it. Upon returning to the surgery, we learned the prescription had been only partially completed by the clinician and had not been transmitted. An urgent request was made and we finally obtained the prescription at 19.30. The x-ray department has been very helpful and has scheduled a new appointment following receipt of the correctly completed form. The afternoon proved unproductive, with my husband, who has significant health vulnerabilities and mobility limitations, spending unnecessary additional time at the hospital.

Walk-ins disrupted pre-booked appointment slots

The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with pre-booked appointments. There was no acknowledgement from staff regarding the extended wait time. No effort was made to move the queue indoors away from the weather. The decision to accommodate walk-ins without clear separation between those who had booked in advance and those who hadn't undermined the booking system entirely. I questioned the purpose of booking an appointment in the first place. The situation created significant congestion on the road outside the clinic. I'm concerned about the declining standards at this practice, as the service quality appears to be deteriorating.

Long waits for routine appointments here

Obtaining a routine appointment requires a waiting period of several weeks.

Prescription sorted quickly and helpfully

I contacted the surgery on behalf of my elderly relative who had run very low on essential medication for their condition. The team arranged for the prescription to be sent promptly to the local pharmacy. I also requested that the medication be included on their online repeat prescriptions list, which was actioned straightaway. I was genuinely impressed by how efficiently and helpfully everything was handled, and both my relative and I felt very appreciative of the support provided.

Quick appointment and helpful follow-up care

Excellent service across all aspects, from the ease of booking an appointment through to the consultation itself and subsequent follow-up care. Thank you very much for the assistance provided to my family member.

Referral went missing after years of waiting

Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a surgical procedure. I feel this represents a significant failing in the service provided. Had I not made contact to follow up on my case, I am uncertain how much longer the delay would have continued. This experience falls short of the standard I would expect, and I intend to lodge a formal complaint with the appropriate channels.