Haxby and Wigginton Health Centre
Poor! (46 reviews)
Poor! (46 reviews)
Patient feedback reveals a mixed experience with significant operational challenges alongside pockets of strong clinical care. Access to the practice remains problematic, with recurring complaints about difficulty reaching telephone lines, lengthy waits for routine appointments, and a confusing booking system that generates extended delays. Reception communication has been inconsistent, with patients reporting unresponsive email enquiries and poor contact information updates. Administrative errors including missed referrals, incomplete prescriptions, and lost medical records have created frustration, particularly affecting medication access and continuity of care.
Where clinical engagement occurs, patients frequently report compassionate care and responsive support. The vaccination programme was well-organised and professionally delivered. Digital systems for appointment requests and prescription ordering have been praised when functioning effectively, and pharmacy support has received positive recognition. Some patients have experienced prompt appointment availability and efficient follow-up care, with clinicians demonstrating attentiveness and reassurance during consultations.
Organisational inconsistency appears to be a defining pattern, with service quality varying significantly across locations and time periods. Walk-in clinic management has been problematic, with inadequate separation between scheduled and unscheduled patients creating delays. Some patients report improvement over time after initial difficulties, suggesting the practice has capacity to deliver better service, though current performance remains inconsistent and falls short of expectations for reliable access and administrative efficiency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience with significant operational challenges alongside pockets of strong clinical care. Access to the practice remains problematic, with recurring complaints about difficulty reaching telephone lines, lengthy waits for routine appointments, and a confusing booking system that generates extended delays. Reception communication has been inconsistent, with patients reporting unresponsive email enquiries and poor contact information updates. Administrative errors including missed referrals, incomplete prescriptions, and lost medical records have created frustration, particularly affecting medication access and continuity of care.
Where clinical engagement occurs, patients frequently report compassionate care and responsive support. The vaccination programme was well-organised and professionally delivered. Digital systems for appointment requests and prescription ordering have been praised when functioning effectively, and pharmacy support has received positive recognition. Some patients have experienced prompt appointment availability and efficient follow-up care, with clinicians demonstrating attentiveness and reassurance during consultations.
Organisational inconsistency appears to be a defining pattern, with service quality varying significantly across locations and time periods. Walk-in clinic management has been problematic, with inadequate separation between scheduled and unscheduled patients creating delays. Some patients report improvement over time after initial difficulties, suggesting the practice has capacity to deliver better service, though current performance remains inconsistent and falls short of expectations for reliable access and administrative efficiency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anita C.
4 years ago
Bad!
Online prescription system let me down
I regularly use the online system to request repeat medications. My last order was placed recently. I am now running low on my supply and cannot find any remaining repeats available through either the online portal or the NHS website. I am uncertain why this has occurred.
Haxby and Wigginton Health Centre
4 years agoHi Anita, it may be that your medication requires a review. Please use the online tool to contact your surgery direct and they will be able to help you with this.
Lizzie B.
5 years ago
Excellent!
Online reporting tool made things easier
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great dedication and should be commended for their efforts. The vaccination programme coordinated by this practice in partnership with the external provider was exceptionally well-organised and executed. Congratulations to all involved.
Haxby and Wigginton Health Centre
4 years agoMany thanks for your kind words. We will make sure these are passed onto the teams
Bryant D.
5 years ago
Bad!
Practice didn't listen to patient concerns
The patient care standards at this practice appear to be inadequate. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
4 years agoWe're sorry you feel this way. if you have any specific concerns, please contact the patient engagement team at your surgery direct. Thanks
M F.
5 years ago
Excellent!
Efficient vaccination programme with cheerful car park staff
I would like to express my gratitude to everyone who contributed to the vaccination programme. The entire operation was well-organised and professionally managed by all involved. I would particularly like to acknowledge the friendly and supportive staff members at the car park, who maintained their cheerful demeanor and offered assistance despite the challenging weather.
Rowland H.
6 years ago
Poor!
Website phone number needs updating urgently
When will the practice's contact information be updated on the website? It would be helpful if patients could reach the surgery easily to book appointments through current and accurate phone details.
David H.
7 years ago
Bad!
Phone issues made booking difficult and frustrating
The telephone lines have been unavailable for a couple of days, and when I managed to reach someone at the practice, I found them to be unhelpful.