Haydon Bridge & Allendale Medical Practice
Bad! (2 reviews)
Bad! (2 reviews)
Patients have reported consistent difficulty reaching the practice by telephone to book appointments. Calls frequently go unanswered, creating a barrier to accessing care. This poor telephone responsiveness has persisted over an extended period, affecting patients' ability to arrange consultations.
The booking experience has been significantly impacted by these communication challenges. Patients describe the appointment access process as problematic, with the inability to connect with reception staff leading to frustration. For some, these ongoing difficulties with contacting the practice have prompted consideration of alternative healthcare providers.
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Patients have reported consistent difficulty reaching the practice by telephone to book appointments. Calls frequently go unanswered, creating a barrier to accessing care. This poor telephone responsiveness has persisted over an extended period, affecting patients' ability to arrange consultations.
The booking experience has been significantly impacted by these communication challenges. Patients describe the appointment access process as problematic, with the inability to connect with reception staff leading to frustration. For some, these ongoing difficulties with contacting the practice have prompted consideration of alternative healthcare providers.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Hans B.
one year ago
Bad!
Impossible to reach by phone anymore
It is difficult to reach the practice by telephone, as calls are frequently not answered.
Tom M.
2 years ago
Bad!
Impossible to get through on the phone
Every time I try to call for an appointment, no one answers the phone. It feels as though the practice is understaffed. I have been unable to reach them for several months now, so I have decided to switch to a different surgery.