Hazeldene Medical Centre

Exceptional medical care with compassionate professionals

Exceptional care from incredibly compassionate and skilled doctors. Their medical expertise is impressive, and they take the time to listen and explain everything with genuine warmth and attentiveness.

Compassionate doctor who truly cares about patients

Dr. Thomas was incredibly attentive during my visit, carefully monitoring my blood pressure and weight. He took the time to truly hear my concerns and helped me feel comfortable throughout the consultation. In summary, he's a genuinely kind and compassionate healthcare provider.

Exceptional care from a truly remarkable doctor

The physician was exceptional. I feel completely confident in their care. The doctor demonstrated utmost professionalism. An incredibly positive medical encounter. Truly outstanding.

Compassionate care from top medical professionals

Top-notch physicians and an outstanding medical team. Truly impressive healthcare professionals who provide exceptional care and service.

Hazeldean medical centre shines with exceptional care

My recent visit to another medical facility highlighted just how exceptional Hazeldean Medical practice truly is. After enduring a frustratingly long 15-minute wait to be processed, I was reminded of the superior service I consistently receive at my regular clinic. They always manage to accommodate me with same-day appointments whenever I need them. The reception team is consistently cheerful, courteous, and professional. My doctor is invariably supportive and puts me at ease during consultations. I am genuinely grateful for the entire team and their outstanding care. My sincere thanks to everyone.

Compassionate casey saves the day for struggling patient

The receptionist Casey is truly exceptional in helping me during a challenging time. As my health has declined, scheduling appointments became increasingly difficult, especially when I needed to call early in the morning. Casey has consistently been a beacon of support, demonstrating remarkable qualities of kindness, professionalism, and genuine compassion. Her approach has always been humble, polite, and incredibly understanding, making what could be a stressful process much more manageable. I sincerely believe that healthcare professionals like Casey are precisely what the NHS needs to improve its efficiency and patient experience. Her dedication makes patients feel genuinely cared for and supported. Thank you, Casey, from the bottom of my heart - you absolutely deserve recognition and a pay raise! 😂😂😂😂 Truly, I am profoundly grateful for everything you do. God bless you :)

Exceptional healthcare clinic with seamless digital experience

I've been a patient here for a long time, and the clinic's improvements are truly remarkable. Their introduction of virtual consultations and online scheduling has streamlined the entire process, leading to more prompt appointments, seamless communication, and expedited referral procedures.

Incredible healthcare that exceeded all my expectations

The personnel and customer care are exceptional, surpassing even what I'd expect from a private service. Absolutely couldn't wish for anything more impressive.

Hazeldine surgery saved my life and sanity

I transferred to this medical practice after enduring years of subpar treatment at The Avenue medical center, which was utterly dysfunctional and poorly managed. The receptionists there acted like they were in charge, and their incompetence nearly cost me my life. In contrast, Hazeldine surgery is exceptional - from the front desk staff to the physicians, everything is top-notch and professional.

Exceptional care from casey at hazeldene medical centre

Hi, I want to express my sincere appreciation and acknowledge the exceptional service I received at Hazeldene Medical Centre on Moston Lane. Specifically, I'd like to highlight an extraordinary staff member named Casey, who went to extraordinary lengths to assist me with a pressing medical concern last week. Casey demonstrated remarkable professionalism, empathy, and dedication in quickly and effectively resolving my urgent matter. Her attentive and compassionate approach truly stands out, and I believe she merits special recognition for her outstanding work. Warmest regards, Hilton

Frustrating medical practice with terrible communication

Abysmal customer service. Scheduled a phone consultation to receive a medical update. They called at 13:40 and 13:41, I returned the call at 13:42 and was immediately placed on hold. The doctor declined to speak with me, insisting I book another appointment just to understand their request. The receptionist was unhelpful and minimally cooperative. She did eventually connect with the doctor, a process taking nearly 5 minutes that I could have handled directly. Now I'm forced to waste more of my day on an unnecessary appointment, time that could benefit another patient, simply to get an explanation about pending medical tests. This follows my initial struggle to obtain medication when first joining the practice. There seems to be constant bureaucratic obstacles. I'm frustrated by the requirement to change healthcare providers when relocating, especially knowing superior medical practices exist elsewhere.

Frustrating journey through healthcare system nightmare

I battled a chest infection from December 9th to January 21st, requiring three rounds of antibiotics. During the first week, my concerns were repeatedly ignored. On December 12th, I was 37th in the phone queue, and when it finally dwindled to six, my district nurse arrived, forcing me to hang up. This happened again on Friday. Despite my complex medical history—including heart issues, asthma, chronic pain, mental health challenges, anxiety, PTSD, stoma bag, hernia, and compromised immunity—I felt unheard. On January 16th, my daughter had to call the surgery at 8am to secure an appointment. They're aware I'm housebound, with significant physical limitations, an unhealing stomach wound, and mobility problems. I have no transportation and require support to leave home. The NHS acknowledges these constraints, yet the surgery seems to contradict this. During our January 16th conversation, I expressed my frustrations about my treatment and situation. Midway, the doctor surprisingly asked me to come to the surgery—clearly not understanding my circumstances. She eventually arranged for a community acute nurse to assess me. After examining me, the nurse consulted the doctor, who finally prescribed antibiotics—a week after I'd initially requested them. On January 2nd, when the chest infection returned, I was told no appointments were available. I requested a repeat antibiotic prescription, and the receptionist suggested calling 111. After providing extensive information to 111, I discovered their advice was incorrect. Surprisingly, they managed to arrange a telephone consultation with my surgery's doctor. I received amoxicillin, but after a week, the infection persisted. I requested a stronger antibiotic, which was granted. Thankfully, by January 21st, the chest infection and cough had resolved. Is this experience acceptable? Am I being misrepresented or consistently overlooked? Managing my numerous health challenges—chronic pain, mobility issues, loneliness, mental health struggles—is already overwhelming. These additional obstacles make an already difficult life feel nearly unbearable.

Exceptional care from compassionate medical professionals

The medical professionals here have consistently demonstrated kindness and provided excellent support to both myself and my loved ones.

Helpful medical platform for healthcare professionals

Convenient healthcare solution that caters well to medical professionals 👍

Exceptional healthcare with a touch of humor

I am truly amazed by the exceptional service at Hazeldene, which has become my go-to medical practice. From the moment you interact with their warm and helpful Reception Staff to receiving the care you require, every aspect is outstanding. I must give a special commendation to Dr. T. Boulter, who skillfully navigated through my constant chatter while still providing the precise medical attention necessary. Dr. Tom, I am incredibly grateful for your professionalism and patience.

Exceptional healthcare with friendly and efficient service

I couldn't be more pleased with this practice and happily endorse it. Scheduling an appointment is typically straightforward when calling first thing in the morning, their digital consultation process is seamless, and the entire team is incredibly friendly and supportive. They should absolutely continue operating at this high standard.

Endless waiting for a simple medical appointment

Overall, I'm quite satisfied with this practice. However, today (19.8.24), I experienced significant frustration while attempting to schedule an appointment. At 11:15 am, I was seventh in the phone queue, and by 12:05 pm, I had only progressed to fourth position. During my 50-minute wait, it seemed like only two calls (those ahead of me at positions 6 and 5) were actually addressed. Since in-person appointment requests are not permitted, the process becomes extremely challenging. One has to wonder: are the staff overwhelmed or simply uninterested in responding to incoming calls?

Compassionate care that truly made a difference

I want to express my gratitude for the reception staff's understanding and their help in arranging a same-day GP appointment. What might have seemed like a standard interaction to them was incredibly meaningful and uplifting for me. Dr. T. Boulter deserves special recognition for his compassionate approach. When I arrived with mental health concerns, he handled the situation with remarkable sensitivity and professionalism. The consultation felt truly collaborative and supportive. Rather than simply dictating a treatment plan, he actively listened and engaged with me, exploring various options together. It wasn't a dismissive "here's your prescription, you'll be fine" approach, but a thoughtful, partnership-based discussion.

Awesome product that exceeded my expectations

Outstanding

Frustrating experience with unprofessional medical scheduling

I called the clinic at 8:07 AM on Monday seeking a consultation with Dr. Arrowsmith and was informed that her schedule was completely full until Tuesday the 6th. It's perplexing how a physician can schedule appointments without clarity on which patients she will be seeing. As a result, I am thoroughly dissatisfied with their booking process.