Hazeldene Medical Centre
Average! (66 reviews)
Average! (66 reviews)
Feedback on this practice reflects a mixed experience with significant challenges in appointment access and booking processes alongside notable strengths in clinical care and reception courtesy. Patients consistently report difficulties contacting the surgery, with phone system issues, long waiting times, and limited appointment availability emerging as major frustrations. The 8am booking window creates particular bottlenecks, and some patients describe being unable to reach staff or secure timely appointments despite multiple attempts. Communication delays and responsiveness problems feature prominently across several accounts.
In contrast, many patients praise the reception experience, describing staff as welcoming, warm, and genuinely supportive. Clinical consultations receive positive feedback for compassionate care, with doctors noted for listening attentively, taking time to explain treatment options, and demonstrating professional expertise. Digital consultation options and online booking systems are appreciated where they function effectively. Several patients highlight continuity of care and feeling heard during appointments.
The practice shows capability in delivering quality clinical care and maintaining courteous reception interactions, yet operational challenges around appointment access and phone system efficiency require urgent attention. Patients value the practice when they successfully connect with services, but the barriers to initial contact and booking remain a significant source of frustration that undermines the overall experience for many.
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Feedback on this practice reflects a mixed experience with significant challenges in appointment access and booking processes alongside notable strengths in clinical care and reception courtesy. Patients consistently report difficulties contacting the surgery, with phone system issues, long waiting times, and limited appointment availability emerging as major frustrations. The 8am booking window creates particular bottlenecks, and some patients describe being unable to reach staff or secure timely appointments despite multiple attempts. Communication delays and responsiveness problems feature prominently across several accounts.
In contrast, many patients praise the reception experience, describing staff as welcoming, warm, and genuinely supportive. Clinical consultations receive positive feedback for compassionate care, with doctors noted for listening attentively, taking time to explain treatment options, and demonstrating professional expertise. Digital consultation options and online booking systems are appreciated where they function effectively. Several patients highlight continuity of care and feeling heard during appointments.
The practice shows capability in delivering quality clinical care and maintaining courteous reception interactions, yet operational challenges around appointment access and phone system efficiency require urgent attention. Patients value the practice when they successfully connect with services, but the barriers to initial contact and booking remain a significant source of frustration that undermines the overall experience for many.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claire R.
8 years ago
Bad!
Terrible service and unprofessional medical staff
These medical professionals are completely unprofessional. I've been waiting for 40 minutes and the doctor hasn't even shown up. Other patients are being rescheduled, but not for my 10-year-old. When I approached the reception, they offered no assistance, telling me I'll have to wait until Tuesday - which I can't do because I'll be away. I spent two weeks anticipating this appointment, and now there are four doctors on duty with barely any patients, yet my child is being treated so poorly. It's an absolute disgrace xx
Lee G.
8 years ago
Bad!
Terrible service and unprofessional medical care
I consider this medical practice to be completely unprofessional. We scheduled an appointment for my child, but the physician failed to show up, resulting in two adults being turned away and rescheduled for the same day. However, they couldn't provide my child with another appointment until a week later. I find this treatment absolutely unacceptable and disgraceful.
Elizabeth M.
8 years ago
Poor!
Terrible phone system wastes patients time and energy
Attempting to schedule an appointment at this medical practice is incredibly frustrating. The phone system is a nightmare where patients must call precisely at 8am to secure a slot, but by the time you get through, all appointments are already gone. When I wasn't dealing with an urgent medical issue, I tried calling later at 11:55am and didn't get connected until 12:20pm. Then, instead of immediate assistance, I was put on hold and forced to listen to muzak for an additional 5 minutes! This unacceptable communication process absolutely requires immediate improvement 😠
Scott D.
8 years ago
Poor!
Challenging scheduling at this medical practice
Challenging to schedule, constantly packed with limited availability
Carys H.
8 years ago
Average!
Frustrating booking system with friendly staff
Can only schedule same-day doctor visits, no option to book ahead of time. However, the staff members are friendly and pleasant.
Connor O.
9 years ago
Poor!
Terrible customer service that left me hanging
Always unavailable when I'm trying to reach out, their customer service is a complete letdown. Every time I attempt to contact them, it's like talking to a brick wall. Frustrating beyond words.