Hazeldene Medical Centre

Worst customer support I've ever faced

Absolutely terrible customer service and personnel They completely refuse to pay any attention to your concerns

Frustrating online booking nightmare

I've been bombarded with messages about booking an appointment online, yet I'm completely unable to locate this GP practice on the NHS website they've directed me to

Frustrating chase for a simple prescription

The customer service here is incredibly frustrating, despite having numerous staff members on site. I was forced to visit the surgery three times because a doctor was meant to call me about a new medication prescription. Predictably, the doctor never rang, and I had to repeatedly follow up three separate times! Ultimately, the receptionist informed me that the doctor had reviewed the clinic letter and she had urgently sent the prescription to the pharmacy. Even obtaining a simple repeat prescription requires constant chasing. Nothing seems to be handled correctly on the first attempt.

Receptionist was great amid total chaos

Absolutely terrible service. They're total fraudsters claiming there are no managers, team leaders, or anyone in charge. I experienced identity theft, and they should definitely require identification or proof of residence when customers sign up. I'm utterly shocked by their blatant dishonesty. Steer clear of this establishment - they're completely unprofessional, with the sole exception of the afternoon receptionist, who was genuinely sincere and the only decent person there.

Endless wait for my medical taxi form

I sent in my taxi medical documentation approximately eight weeks back, initially being informed the processing would require four weeks. Yet, it's now nearly two months past, and following two separate in-person visits to inquire, I continue to receive vague assurances that my paperwork is "ready" without actual completion or release. This prolonged waiting period is creating substantial disruption to my plans, and the practice's poor communication has been extremely aggravating. I strongly desire more responsive follow-up and clear information about the current state of my submission.

Compassionate care from Dr Bisht

I recently had a phone consultation with Dr Bisht, and I was truly impressed by their compassionate and clear communication. They took the time to carefully discuss my health concern, offering a comprehensive explanation and clear guidance on how to proceed. I want to express my sincere appreciation for the doctor's attentiveness. In an era where healthcare can often feel impersonal and rushed, Dr Bisht stood out by genuinely listening to my worries and providing a thoughtful, thorough response. I understand the immense pressure medical professionals face, which makes this level of personalized care even more remarkable. Thank you for making me feel heard and supported during our consultation.

Frustrating medical records transfer nightmare

After relocating to Scotland in September, I've been struggling to get my medical records transferred to my new general practitioner. Contacting the reception has been incredibly frustrating, with communication being next to impossible. When I do manage to reach someone, they seem completely clueless about my situation and are unable to help me track down my medical documents. The lack of effective communication from their staff has left me in complete uncertainty about whether my records have even been located or processed.

Kind doctors who truly care

I absolutely love this general practice team! Their treatment of me is consistently considerate and kind. The real issue lies with the NHS system, not the dedicated professionals working within it ❤️

Terrible communication before my surgery

Absolute disaster of a medical facility. Their communication is completely non-existent - an impersonal automated phone system that claims they'll return calls but never follows through. I'm utterly fed up and transferring my surgical procedure elsewhere. This practice is incompetent and totally unacceptable. Their lack of basic customer service is infuriating and completely unprofessional.

Worst service and data mishandling ever

If I could give zero stars, I absolutely would! Steer clear at all costs - I've sent multiple emails stating I never signed up for their service. Eight months have gone by with zero response, and when I filed a complaint, I was met with complete silence. They're retaining my personal information and have compromised my NHS record, forcing me to escalate this to the ombudsman. Stay away!!!! They're exploiting your identity to fraudulently obtain NHS funding without your authorization.

Quick blood test at 1:30pm

I'm perplexed by the negative feedback, as my experience with this GP practice has been nothing short of excellent over the past year. While my interactions have primarily been administrative, such as managing prescriptions, these were previously complicated tasks that this surgery has made incredibly straightforward. Using patient access to order monthly prescriptions is seamless, and adjusting dosages via e-consult is remarkably simple. On one occasion, I submitted an e-consult on a Sunday evening and received a response by Monday midday - a level of efficiency I've never encountered before. Every GP I've communicated with has been professional, helpful, and thorough. My recent in-person blood test experience, which I approached with some trepidation due to previous negative reviews, was surprisingly pleasant. I arrived early, was quickly checked in, and although called slightly after my 1:30pm slot, I understood and appreciated the flexibility. The phlebotomist was not only efficient but incredibly empathetic, making the potentially stressful blood test completely painless. She promptly informed me about result timing, and I was finished before 2:00pm. The following day, I received my renal and liver test results, and a GP called to discuss the comprehensive blood work (and was quick to reconnect when I initially missed the call). Ultimately, I'm thoroughly impressed with this GP practice. The negative reviews genuinely baffle me. By leveraging their technological systems for booking, managing, and tracking appointments and prescriptions, the experience is seamless. The staff's kindness and responsiveness are remarkable, and the speed of e-consult responses is refreshing. Knowing I could quickly secure an appointment if needed, without the traditional 8:00am phone rush, makes this a five-star experience in my book!!!!!

Quick help from caring Yashar

I've been a patient at Hazeldene for some time. Their e-consult service was excellent; I consulted with Yashar, who demonstrated genuine care and understanding regarding my concerns. Much appreciation!

Awful wait time with zero help

Absolutely terrible experience! I've wasted an entire day waiting in line, and still no one has responded to my urgent matter!!! This was critically important!!!

Terrible reception and zero patient support

Utterly unacceptable service that hits rock bottom. The leadership of this medical practice desperately needs to be replaced immediately. How is it possible to have a single, completely ineffective reception team when the clinic is clearly overwhelmed? There's absolutely no way to reach the front desk, which is another significant drawback. Zero assistance or compassion shown whatsoever. Avoid this practice at all costs and spare yourself the frustration and stress. Update... moments after publishing my critique, I received a response. I'm not interested in rapid review replies; I simply want someone to actually answer a text or phone call when necessary. Advice - if you have staff monitoring online reviews, perhaps you should assign personnel to handle incoming communication channels.

Months wasted for a single form

Abysmal customer service from my healthcare providers. I've invested substantial funds through the NHS, only to be met with constant excuses from my general practitioners. A single straightforward form has inexplicably consumed two months of my time.

Harminder helped me understand my diabetes meds

I had a pleasant interaction with Harminder Sangha during our phone conversation regarding my diabetes prescription. Harminder is an exceptional individual whose explanations are consistently clear and helpful. I thoroughly enjoy our conversations and always feel completely at ease when speaking with her. She deserves recognition for her outstanding customer service. Best wishes to Harminder, and may she continue her excellent work.

Terrible service when i was sick

Unprofessional and unmotivated staff! I abandoned their services due to their lack of care and responsiveness during my illness. Completely unacceptable!

Sameena's silent sabotage at neasden branch

Completely unacceptable. The reception staff at the Neasden location display an appalling level of rudeness and lack of assistance—though I should note, not universally. One receptionist genuinely attempted to help, but another actively undermined her efforts. In August 2024, we submitted a form expected to be completed. By January 2025, we remained without any response. My exasperation is entirely warranted. During my recent visit, the helpful receptionist proposed contacting a specific person to resolve the matter. However, another staff member surreptitiously signaled her colleague not to proceed, unaware that I observed this unprofessional interaction. The discourteous staff member, identified as "Sameena," was particularly problematic. To be precise, we've been pursuing resolution since August 2024 for a form originally promised completion within 14 days. Nearly five months later, the situation remains unresolved. During this visit, I learned the system's last update was October 1, 2024—indicating they were awaiting a doctor's signature for over three months. Now, I've been informed the form has been redirected and will supposedly return next week. I firmly believe this issue would have continued indefinitely without my persistent intervention. I attempted to engage with the Wembley branch manager, who refused direct communication. Instead, she dispatched a message through her staff claiming she would personally address the matter—which is, once again, completely unacceptable.

Doctors ignored my depression and concerns

If you're battling mental health challenges, steer clear of this practice, particularly Dr Mughal and Dr Corriette. I've consistently been dismissed, with my depression labeled as "merely mild" despite clear NHS screening evidence to the contrary. They demonstrate zero commitment to finding optimal treatment for patients, prioritizing administrative convenience instead. I spent months requesting DBT, only to be redirected to CBT (with false promises of eventual DBT), a therapy I'd already unsuccessfully tried, while repeatedly being pushed towards SSRIs - medication I explicitly refused. Their approach is fundamentally about silencing patients rather than genuinely hearing them. Additionally, I was forced to send an aggressive, detailed message just to access my own medical records after waiting over two months, their phone system is practically impenetrable, they never offer face-to-face consultations, and they frequently disregard E-Consult submissions, resulting in missed appointments entirely. They seem exclusively capable of providing superficial phone-based placation, and even that they execute inconsistently. An absolutely abysmal service. Potentially the most incompetent and ineffective GP practice one could possibly choose.

Impossible to book a blood test

How can this even be considered a service? I've spent countless months attempting to secure a blood test scheduling, as recommended by my physician, and it's utterly futile to make contact. Despite having multiple front desk staff, not a single person picks up the phone. Is this level of incompetence truly tolerable?