Hazeldene Medical Centre

Terrible customer support with zero communication

Every time I attempt to reach out via phone, I'm forced to endure a lengthy wait of more than 10 minutes, ultimately being redirected to voicemail, from which I receive absolutely no callback. I've sent numerous email communications, yet each one goes unanswered and ignored. Their SMS support channel has been equally unresponsive, with my multiple messages seemingly vanishing into thin air. Regardless of the communication method I choose—whether calling, emailing, texting, or leaving detailed messages and requests—I am consistently met with complete silence and zero engagement.

Terrible gp practice with zero help

I'd rate this practice zero stars if possible, as their service is completely unsatisfactory. I've encountered two terrible incidents: First, when my son was experiencing stomach pain, they refused to schedule an in-person consultation. Their online booking system was utterly useless, endlessly redirecting us without providing any actual help. Secondly, while attempting to book an appointment for my own health concerns, I received zero response from them. Their lack of communication and support is infuriating, and I am thoroughly frustrated with their abysmal level of care.

Sneaky signup without my consent

I was enrolled in their service without my consent, and to make matters worse, I'm not even located in their service area.

Vaccine troubles left us frustrated and waiting

Steer clear of this medical practice if you have an infant! They've repeatedly postponed my newborn's initial vaccination! The immunization was meant to be administered at 8 weeks, and now she's 12 weeks old without receiving it! I was forced to switch healthcare providers!

Endless waiting with no human contact

Caution: Upon registering as a new patient with this medical practice, I've been unable to connect with any real staff. The entire process is completely computerized. I submitted an appointment request form months ago, and after more than half a year, I've received no reply and have no means of communicating with an actual person. I'm now switching healthcare providers.

Wasted time and missed appointments again

Recent update. My scheduled appointment was abruptly cancelled, and the hospital falsely claims they attempted to reach me. The sole missed call I received was for a mental health appointment where they were already late. I will be switching healthcare providers. I predict all of your practices will eventually be shut down. I sacrificed two separate days for this, and I expect compensation for my time and inconvenience. And please avoid responding with a generic AI response - it comes across as impersonal and indifferent. The staff demonstrated extreme unprofessionalism. I called repeatedly - ten times in total - and spent 40 minutes just to get connected to the surgery. Upon arriving within the designated 10-minute window, I couldn't locate the self-check-in area, only to learn from another patient that it was deactivated. Meanwhile, one receptionist was engaged in a prolonged conversation with a patient, while another staff member sat idle and could have assisted me. I explicitly requested to be transferred to an alternative surgery because I cannot trust their current operations.

Frustrating wait for foot x-ray results

Nearly four months after my wife's foot x-ray, we were left completely in the dark about the results. No communication—not a single email or text message—came from the medical facility. We were forced to visit our general practitioner to obtain the information, only to find out the hospital had already sent the report to them. I firmly believe patients have the right to be informed about their medical findings, regardless of the outcome. While the x-ray report ultimately showed normal results, the underlying issue persists unchanged. To our frustration, we've been instructed to restart the entire diagnostic process from scratch, addressing the same unresolved medical concern.

Wasted trip for unhelpful post-surgery care

Completely worthless experience. I spent 3 hours traveling for a post-surgery wound check, only to be told there's no infection. When I asked a single question, the doctor was unable to provide an answer and promised to arrange a follow-up call. I requested a painkiller prescription, which was denied. They didn't even provide a sick note, instead forcing me to register online and apply myself. The staff were discourteous and unhelpful. I'm baffled by their 3-star rating when most reviews give them 1 star. Steer clear of this medical practice at all costs!

Automated system wasted my whole day

Absolutely dreadful reservation procedure. Attempted to schedule an urgent appointment through a mandatory automated system, only to be met with another automated text message after a full day, demanding I resubmit my online request... incredibly exasperating!

Long wait despite early arrival

I find it quite unjust that despite arriving for my scheduled 10:50 bloodtest at 10:20, I was left waiting until 11:20, while another patient who just walked in at 11:15 was immediately called for their test ahead of me.

Frustrating text messed up my patient registration

Steer clear. I departed this healthcare provider some time back because of their poor in-person consultation availability and overall chaotic management. I successfully transitioned to a nearby clinic that was satisfactory, only to unexpectedly receive a text informing me they've unilaterally re-registered me as a patient. Now I'm forced to navigate the tedious process of re-registering with my preferred local practice, all because of someone else's mistake. Appreciate the unnecessary administrative burden you've just dropped in my lap.

Data breach left me frustrated and ignored

I dispatched an email on November 18th, 2024 concerning a data breach, and to date, there has been complete silence. When I telephoned, the discourteous reception personnel instructed me to send an email. The medical practice surreptitiously registered me with their GP service without my consent. They neglected to notify me about accessing my personal information without authorization. I only discovered this when my former GP contacted me. Absolutely zero response to my communication. I am now proceeding to engage legal representation to investigate the data breach and potential GDPR violations.

Smooth care from start to finish

I was thoroughly impressed with this GP's service from beginning to end. The entire process was managed with utmost professionalism, characterized by transparent communication and a genuinely supportive demeanor. At each stage, I felt completely informed and well-supported, and I deeply value the commitment and compassion demonstrated. My sincere gratitude for transforming what could have been complicated into such a seamless and uplifting journey!

Terrible clinic with dangerous patient care

The absolute worst medical practice imaginable. I strongly advise anyone thinking about registering here to seek alternatives immediately. They have repeatedly violated patient confidentiality guidelines with my personal details, and I have already submitted an official grievance. Their services are entirely automated, making it impossible to communicate with actual staff. Without my permission, they re-registered me and are now obstructing my transfer to a new GP, leaving me unable to obtain critical prescription medication. If you are encountering similar issues, I recommend filing a formal complaint through the NHS and UK government's online channels.

Endless waiting while battling cancer

I've repeatedly reached out to the clinic to renew my prescription. The GP has failed to prescribe my critical cancer treatment medication, and I'm nearly out of supply with just 10 days remaining. Each phone call requires a 45-minute wait. When I finally speak with someone, they promise to process my prescription within two working days. By the third day, nothing has arrived at my pharmacy. My hospital doctors have sent emails from where I underwent my lumpectomy, yet there's no response and no way to communicate with them. Is this how a GP treats patients? As a cancer patient, I can confirm it's absolutely unacceptable. They're remarkably efficient at de-registration services, though. I've already registered with another local GP clinic. Hazeldene clinic should be shut down, and I've filed an official complaint with the NHS. They're quick to respond to online reviews but completely incapable of providing essential medication for a cancer patient. It's a disgraceful waste of NHS resources over the years.

Rude staff ruined my whole experience

Absolutely dreadful support staff and overall service quality. I'm actively seeking alternatives and will be departing from this company immediately.

Receptionist reading google during my call

My encounter with Hazeldene Medical Centre's front desk was far from satisfactory. Battling through an overly complex telephone menu, I finally reached a young male receptionist whose demeanor was remarkably inappropriate. The interaction felt more like a casual chat among friends rather than a professional medical communication. My intent was to reschedule a vaccine, but he persistently recommended other unspecified immunizations without understanding their purpose. Upon my request for details, he candidly acknowledged his lack of knowledge and proceeded to consult Google for information. This level of unprofessionalism is unprecedented in my experience with medical receptionists. I sincerely hope the clinic will take meaningful action to enhance their staff's competence and professional conduct.

Nightmare medical practice destroyed my job hopes

Absolutely abysmal, potentially the most incompetent medical practice in the United Kingdom. They're quick to respond to online feedback, yet incredibly slow to answer telephone calls or electronic messages. Their subpar service has not only created significant financial strain for me but also led to the loss of a professional opportunity because they failed to produce my medical documentation, which I had already compensated them for. I shudder to imagine the nightmare of attempting to schedule a consultation with this practice. Anyone considering registering here should steer clear - my decision to transfer to this GP has been an expensive and regrettable error that I would never recommend to another person.

Endless run-around with terrible patient care

Please run, run fast, from this surgery. (The positive reviews seem fabricated; visit the clinic once and you'll understand what I mean) - Impossible to secure a face-to-face consultation despite 8 months of attempts. Their phone system, questionnaire, and reception are deliberately designed to frustrate patients, sending them in endless circles. Even when physically present to schedule an appointment, they outright refuse. - Eventually, I was forced to contact emergency services. Medical professionals were shocked by how long I'd been unable to see a GP. - The emergency GP experienced identical treatment, called the surgery, and was similarly dismissed. I was finally granted an appointment after significant persistence. - The nightmare continued. I needed multiple tests including stool and urine samples. Reception carelessly handed me two packs without instructions. The laboratory rejected my samples, citing "no patient details label". I had to repeat the process, with reception again failing to label correctly. I repeatedly requested guidance on completing labels, and they consistently refused to verify my work. - Visit the surgery, and you'll witness their systematic patient rejection. - Test results went unreviewed. The GP dodged my attempts to discuss results, even when I visited in person. When he eventually called - a week late - he only addressed one or two results. - I highlighted several out-of-range results. Despite my concerns, he claimed everything was normal and cynically asked what I wanted him to do (the irony is almost comical, especially while experiencing significant pain). - Some results were referred to specialists, others ignored. The final straw was a restrictive SMS demanding referral details, explicitly stating they would entertain no other concerns. - During my visit, a medical program manager complained about the surgery's persistent document non-responsiveness. She had been waiting over six months for a reply. - The GP's ultimate advice? Pay for a private medical check. Absolutely brilliant recommendation. If the surgery's goal is patient humiliation and suffering, they'd deserve a 5-star review. I believe this establishment should be shut down by any means necessary.

Awful care for my cancer patient mom

My mother underwent treatment here, and I was left with a deeply unpleasant experience. These healthcare providers show complete disregard for patient comfort - my mother battled cancer and consistently struggled to obtain her medications. If you're caring for someone critically ill, I strongly advise against choosing this facility. Their front desk staff were consistently dishonest and misleading, causing me immense emotional stress. I escalated my concerns to the manager, but received absolutely no resolution. Save yourself the frustration and stay away from this place!!!