Healing Health Centre
Average! (3 reviews)
Average! (3 reviews)
Feedback reflects a mixed experience with notable variation in service quality across different areas of the practice. Appointment access emerges as a significant concern, with patients reporting difficulty securing bookings over extended periods and inconsistent responses from reception staff when attempting to arrange visits. Communication responsiveness also features as an area for improvement, particularly regarding administrative processes such as document delivery methods and the reasoning behind service limitations.
Positive feedback highlights the practice's organisational efficiency and the quality of clinical care provided. Patients commend the courtesy of reception staff members and the responsiveness of clinicians to health needs, including continuity of care for ongoing conditions and prompt attention during health emergencies. The contrast between these strengths and the booking barriers suggests that service experience varies depending on which aspect of the practice patients interact with.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with notable variation in service quality across different areas of the practice. Appointment access emerges as a significant concern, with patients reporting difficulty securing bookings over extended periods and inconsistent responses from reception staff when attempting to arrange visits. Communication responsiveness also features as an area for improvement, particularly regarding administrative processes such as document delivery methods and the reasoning behind service limitations.
Positive feedback highlights the practice's organisational efficiency and the quality of clinical care provided. Patients commend the courtesy of reception staff members and the responsiveness of clinicians to health needs, including continuity of care for ongoing conditions and prompt attention during health emergencies. The contrast between these strengths and the booking barriers suggests that service experience varies depending on which aspect of the practice patients interact with.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Frank M.
3 years ago
Poor!
Reception wouldn't email the referral letter
I received a text message asking me to collect a referral letter in person. When I questioned why this couldn't be sent by email instead, given that printing and posting would be more cost-effective, I was told that this service isn't available and that I should locate an alternative provider nearby. Having been a patient at this practice for many years, I found this response disappointing and felt it fell short of professional standards.
James J.
3 years ago
Excellent!
Efficient care when it mattered most
My husband has been receiving ongoing care at this surgery and they have been excellent. The practice is very well organised and manages to get things done efficiently. The reception staff are wonderful. I have nothing but praise for everyone there. I recently experienced a health emergency and although the hospital queue was very long, I was seen by a clinician the following morning who arranged blood tests and reviewed my medication. The doctor I saw demonstrated genuine care and concern for their patients.
Book W.
4 years ago
Bad!
Receptionists blocking access to appointments
The service has deteriorated, which is disappointing given that there is one member of the reception team who is genuinely pleasant. Attempting to secure a doctor's appointment over several months has proven difficult, as the newer reception staff members have created barriers to booking. Their demeanor has been unhelpful. During a telephone consultation with a locum, they were willing to arrange an in-person visit and suggested calling back to schedule an appointment. However, when attempting to do so, another receptionist refused to book one, stating that no appointments were available.