Health Care Complex, Kirkby

Friendly clinic with quick 30-minute waits

I've been a lifelong resident here and have never encountered any issues. The medical staff are incredibly hospitable and attentive, always taking the time to truly listen to patients. Wait times have consistently been brief, never exceeding half an hour. Additionally, they offer flexible scheduling with early morning and evening appointments to accommodate diverse work schedules.

Terrible care for my sick toddler

This surgical practice is absolutely terrible! They completely disregard when a child is unwell, dismissing everything as a viral infection.. failing to provide appropriate care for a 2-year-old.. ignoring the mother who knows her child's condition best... forcing us to endure ten days of suffering with a seriously sick child before considering any treatment - what an absolute outrage, and I'm 💯 pursuing this matter further.. the facility has become completely incompetent since Dr. Nam's departure!

Kind doctor saved our long wait

I was at the medical clinic with my son, waiting past our scheduled appointment time, when a physician noticed we had been sitting there for quite a while. He proactively decided to see my child since the originally assigned doctor was behind schedule. I was incredibly appreciative of his willingness to step in and help. It was wonderful to witness such collaboration and teamwork among the staff. I'm truly grateful for their considerate approach xxx

One overworked doctor for multiple practices

Single physician spread too thin across multiple practices, leading to inadequate medical coverage.

Insensitive call after dad's tragic passing

This medical practice is an absolute disaster. My partner was devastated when, just two days after her father's passing, she received a call from a doctor's office inquiring about the palliative care team. Despite her clearly stating her name to correct their error, they continued to ask inappropriate questions! The timing and insensitivity of this call were incredibly distressing. We cannot comprehend how such a massive administrative mistake could occur, mixing up a grieving family member's contact details with a palliative care team. This is beyond unprofessional - it's shockingly cruel and unacceptable. Their previous track record is equally appalling. My partner's breast cancer was overlooked not once, but twice, with dismissive comments like "you're too young". She's only alive today because she persistently advocated for herself and demanded a referral, despite being patronizingly told, "I think it's a waste of time, but since you're so insistent..." The condescending attitude could have potentially cost her life by delaying crucial medical intervention.

Impossible to schedule a call here

I'm utterly frustrated trying to schedule a phone consultation because the front desk staff is completely uncooperative and unhelpful 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Caring staff made my day better

At my advanced age of 78, I've never experienced such exceptional and compassionate care. This medical facility is truly the gold standard for what a healthcare center should be - professional, welcoming, and top-notch. My heartfelt gratitude goes out to the wonderful team at Kirkby health complex.

Quick morning checkup with friendly staff

Successful surgical procedure performed by a skilled and competent doctor.

Quick appointments with helpful dr nam

Since relocating to Kirkby a short while back, I've experienced a remarkable improvement compared to my previous medical practice in Eastwood. Previously, securing an appointment meant waiting 4-5 weeks, and even then, it was typically just a phone consultation. In contrast, this surgery consistently offers same-day in-person appointments. The service is outstanding, and Dr Nam is an exceptional healthcare professional.

Rude staff and unprofessional behavior

The receptionist talks about me behind my back when I'm not around.

Kind doctor who truly listens

Dr. Nam demonstrates exceptional compassion and medical expertise, and the entire office team provides a welcoming and highly competent environment.

Loyal patient for 14 years with dr nam

We've been loyal patients of this medical practice for over a decade and have zero intention of switching. Dr NAM is, without doubt, the most exceptional general practitioner I've encountered. Wait times are minimal, and consultations with him always feel thorough and unhurried. I'm completely baffled by anyone who would rate this practice poorly - in my view, such negative reviews likely stem more from the reviewer's own attitude than any genuine shortcomings of the practice.

Quick morning appointment with caring doctor

Getting a same day doctor's appointment is typically possible if you call the office early in the morning. Dr. Nam has a welcoming demeanor and genuinely listens when patients are speaking.

Caring doctor with quick same-day appointments

Dr Nam provides exceptional primary care, demonstrating genuine curiosity about your health concerns and actively seeking solutions to address your medical issues. Same-day appointment scheduling is typically available. The entire practice team—from front desk personnel and medical staff to administrative support—consistently maintains a welcoming, professional, and supportive environment.

Receptionists hung up on me again

Every single attempt to contact the medical practice results in them hanging up, and the front desk staff display an appalling attitude. I've never encountered a healthcare facility as unprofessional as this - it's absolutely ridiculous.

Friendly team made my day bright

Exceptional team members who truly stand out in their professionalism and skill.

Receptionists who won't pick up the phone

Absolutely appalling customer service!! The staff consistently ignore incoming calls, letting the phone ring endlessly while they're fixated on their computer screens, completely neglecting patient interactions - it seems they're using work time for personal matters!! This office desperately requires a complete overhaul of its reception team! These current employees are utterly useless and should be immediately replaced!

A doctor who truly listens

Dr. Nam is absolutely phenomenal and stands out as the top healthcare professional I've encountered. He consistently demonstrates exceptional attentiveness, always making sure to fully hear and understand my concerns. In comparison, I've only had a few appointments with Dr. Oza, who was adequate, and has since retired from practice.

Endless calls, zero appointments

Every time I try to schedule a medical consultation, it's nearly impossible, and I'm not even a frequent patient. Today, I've attempted calling the office 70 times, yet the phone just keeps ringing with no one picking up.

Kirkby health complex nearly cost me my life

This facility deserves to be shut down completely Initially, you must navigate past the intimidating gatekeepers at reception, if you can even manage that Then you might potentially secure an appointment, or potentially not. Subsequently, you encounter so-called healthcare "professionals" who are allegedly meant to provide assistance I've been compelled to contact emergency services multiple times seeking medical intervention for a condition that nearly escalated into a life-threatening scenario, purely because no medical staff took the minimal effort to properly assess me The ultimate consequence was my emergency hospitalization for a critical operation that was necessary to preserve my life So I extend a sarcastic thank you to Kirkby health complex for your abject failure to provide basic medical care