Health E1 Homeless Medical Centre

Friendly reception made the visit pleasant

Pleasant experience, though somewhat temperamental.

Grateful for finally finding a good GP practice

I'm really thankful for this practice - it's genuinely the best one I've been registered with.

Reception team made booking straightforward and easy

This is an outstanding GP practice. The entire team demonstrates exceptional helpfulness and professionalism. The winter event organised was particularly impressive and well-received. The generous provision of complimentary items was greatly appreciated. One team member was especially supportive throughout the event, and my client expressed genuine gratitude for the assistance and gifts provided. The practice continues to set an excellent standard. 🏆

No waiting time and friendly reception staff

In my view, this is an excellent general practice. Appointments are readily available without lengthy delays. The team members and administrative staff are welcoming and approachable.

Felt genuinely cared for and supported here

I am really impressed with the strength and help I received at this practice. The staff members really took care of me, and I suspect that they provided better care than anyone in my family. Best regards.

Practice doesn't listen to patient concerns properly

I would prefer to avoid attending this practice if possible - the clinical staff appear to react negatively when patients access other NHS services that offer faster appointment availability and more convenient locations with what I perceived as better results. Additionally, I have felt that my concerns were not fully heard during consultations. There have been several instances where I have felt the need to request prescription medication, as over-the-counter options have not provided adequate relief and require extended periods of use to show any effect. After reviewing feedback from other patients, I was surprised to learn that the practice relies on temporary staffing arrangements, which may explain some of the inconsistencies I have experienced.

Prescription errors and dismissive consultation approach

The practice did not appear to fully understand my recent hospital care and made errors with my repeat medication. During a brief appointment, I was told that my long-standing back condition might have an emotional component, which I found unhelpful and dismissive.

Helpful staff who always provide support

Excellent service provided by the team, who are consistently supportive and helpful. I receive the assistance I need whenever I require it.

Staff genuinely cared despite difficult situations

This practice demonstrates a committed team that works diligently to support their patients. Despite encountering challenging situations, the staff consistently prioritise patient wellbeing. Thank you and congratulations on your efforts.

Quick appointment with a kind and attentive doctor

Best health centre appointment in the E1 area that was completed efficiently. The clinician was exceptionally kind and considerate throughout. Thank you so much 👍👍

Friendly staff made missed appointment right

I had to reschedule my appointment today, but the staff member was kind enough to fit me in. They also made a home visit during a period when the practice was operating under different arrangements.

Opening hours information wasn't up to date

The practice's information appears to be outdated, as the online listing indicated availability on a Saturday in late December, but the premises were closed when I visited. The actual opening hours differ from what was displayed, which may suggest an issue with how the schedule is being maintained.

Practice closed at weekends isn't convenient

The practice does not operate on weekends.

Receptionists distracted while patients wait hours

The reception staff appeared to be occupied with personal activities rather than promptly attending to patients. I was instructed to attend the surgery and upon arriving at 10am, was asked to return at 4.30pm. I subsequently consulted with multiple healthcare professionals, yet felt that my concerns were not adequately addressed and considerable time was spent without resolution. The overall experience felt disorganised and inefficient. When attempting to escalate concerns to management, I encountered obstacles in the complaint process. The registration documentation appeared outdated and poorly maintained. Throughout my visit, staff seemed disengaged and unhelpful.

Reception could be more helpful

The practice could benefit from improvements.

Helpful reception staff made booking easy

Quite satisfactory and supportive.