Healthy Prestatyn

Frustrating healthcare experience with zero help

The service was absolutely abysmal. I completed an online form twice, only to receive a text message directing me to a chemist, despite explicitly mentioning my three-week-long severe sore throat. After trudging around numerous pharmacies and being repeatedly turned away, I finally found a pharmacist who recommended I go to the emergency room due to the severity of my condition. Had the initial doctors not dismissed my concerns and prescribed antibiotics, I wouldn't have wasted an entire day at the hospital. Moreover, the receptionist's comment that few pharmacists can actually prescribe medications makes their initial advice seem completely nonsensical and a waste of my time while I was already feeling incredibly unwell.

Efficient procedure amid hectic medical environment

Skilled procedure, though the clinic was quite crowded

Smooth and simple mobile experience

The application performs smoothly and meets my expectations.

Terrible service until practice manager saved day

My encounter yesterday with the receptionist was dreadful. They displayed zero compassion and accused me of being responsible for not receiving a GP callback, claiming I must have incorrectly submitted my form (despite having a verification code and confirmation). When I became emotional, they insensitively asked if I had a 'mental health issue'??? Seriously... no, I'm simply unwell, and their complete lack of understanding and support pushed me to my emotional limit..... definitely not the standard of care you'd anticipate from a medical practice 😔. Once I'm feeling better, I'll definitely be seeking a new healthcare provider..... **Update. The practice manager subsequently reached out to me. She was genuinely wonderful and understanding... effectively salvaged the situation, and her kindness and genuine approach significantly improved my overall perception**

Quick and efficient medical care

Visited the clinic to have sutures taken out. Showed up 10 minutes ahead of my appointment, and was finished in just 5 minutes. Impressed by the swift and efficient handling of my procedure this time

Exceptional care from compassionate medical professional

Exceptional encounter with the medical procedure recently. Dr Aggarwal provided particularly caring and comprehensive assistance. Much appreciation.

Quick and efficient healthcare experience

Utilized the digital scheduling platform at 8:10 AM. By 10:45, the medical clinic reached out to propose a same-day consultation at 11:15. At the designated time, I had a comprehensive 20-minute discussion with the physician. Concluding at 11:40, I left with professional guidance, a blood test requisition, and an updated medication prescription. The entire process was impressively smooth and efficient.

Terrible service and unhelpful staff at medical practice

I've been a patient at this medical practice for two decades, and over time, it has devolved into a complete mockery of NHS healthcare accessibility. When I attempted to schedule an appointment, my work commitments prevent me from utilizing their online booking system due to how quickly available slots disappear. Despite explaining my persistent knee pain to the receptionist, she remained unhelpful and could only offer a consultation approximately two weeks out. Her suggestion was to book through her directly, but the wait is unacceptable. If I had the option to withdraw my NHS contributions, I would absolutely pursue private healthcare without hesitation.

Terrible service and false booking information

The booking process is utterly abysmal. They completely misrepresent the availability for scheduling appointments. I called four separate times today and was repeatedly instructed to ring back tomorrow at 8AM, despite initiating my calls as early as 8:30 in the morning. Healthy Prestatyn is nothing short of a complete disaster.

Mixed experience with helpful and unhelpful staff

went to book an appointment and was directed to use computer or phone, both of which were unhelpful. Eventually told I'd hear back in 48 hours. A bit more warmth would be appreciated! Months later, I'm happy to update: today I met a delightful receptionist and an incredibly professional nurse. Ten out of ten! New review 2024: my daughter booked an online appointment, and the physiotherapist was exceptionally kind, friendly, and reassuring about my condition. Again, 10 out of 10, no issues at all. Laptop contact led to a truly helpful and comforting appointment. Everyone involved was wonderfully nice and professional! Thank you all. New review 18 April: I've experienced nothing but kindness, understanding, and efficiency regarding my health issues over the past two months and want to express my sincere gratitude to everyone involved. However, this morning I encountered a receptionist I've met before who lacks the essential skills for interacting with patients who are unwell and vulnerable. Her demeanor starkly contrasts with the center's otherwise lovely staff. Surely an occasional smile, polite phrase, or showing basic respect isn't too much to ask! I'll add that my wife recently called about missing painkillers, and a wonderful phone representative resolved the issue in under a minute. The morning receptionist, when presented with the same query, merely stated my wife had them and made no further effort - something she could have easily addressed with a bit of compassion and proactivity!

Caring doctor who truly listens and helps

Dr. Wong is truly wonderful. She made me feel comfortable and was instrumental in addressing my medical concern.

Compassionate care at its absolute best

The medical professionals here demonstrate exceptional compassion and attentiveness throughout the entire care experience.

Frustrating medication service needs serious improvement

Extremely frustrated with the medical practice's inability to timely transfer my prescription to the pharmacy before my current supply is depleted. I've repeatedly had to follow up and track down my medication, and I'm completely exhausted by this ongoing issue. Totally fed up!

Worst healthcare experience ever frustrating nightmare

Impossible to schedule a medical consultation Abysmal care, completely unacceptable

Mandy saved the day despite surgical disappointment

The procedure itself is nothing special. However, Mandy as a healthcare support professional is absolutely exceptional. She's truly delightful.

Exceptional care from compassionate medical professionals

Nurse Carly and Dr. Pereira provided exceptional care, demonstrating both professionalism and compassion. Their attentive approach and supportive demeanor made for an outstanding medical experience. Much appreciation for their excellent service.

Compassionate care saved my health journey

I've been frequenting my local medical center quite often lately due to persistent health challenges that have been impacting my daily life. The front desk team, with whom I previously had some friction regarding their demeanor, have been absolutely fantastic - compassionate, proactive in communication, helpful, and always ready to provide the information I need. However, I especially want to highlight Dr. Eastwell's exceptional care. She has been consistently attentive, diligently ensuring my referrals are processed, conducting extensive tests, and scheduling regular consultations every fortnight without ever showing any signs of frustration. This experience stands in stark contrast to past interactions with certain healthcare professionals, including a particularly unhelpful nurse practitioner. My heartfelt gratitude goes out to the entire team xx

Reliable medical device for professional home care

Perfect for a mandatory house call.

Frustrating health assessment leads to confusion

Regrettably, my current health condition is significantly impacting my experience with these assessment forms, where it seems one must initially provide honest information only to later modify it! The form suggests I require immediate medical attention, which I firmly believe is unnecessary. Moreover, I have no intention of burdening hospital staff during a potential COVID outbreak. My sole desire is to consult directly with a physician.

Frustrating healthcare experience with zero resolution

I'm frustrated after calling 111 yesterday, and they suggested I try to see a nurse about my complaint. When I went in, they instructed me to resubmit an online form in the morning. I attempted to do so but encountered errors again. I received a text telling me to redo it in the morning. I called them back, but received no assistance, so I'm giving up.