Healthy Prestatyn

Terrible receptionists but doctors are actually good

The initial experience was far from ideal. I called to discuss my symptoms and was directed to complete an electronic form. After doing so, I was advised to contact 111, who recommended I secure an immediate appointment. When I called Ty nant back, I encountered a receptionist with a notably unfriendly demeanor. Her repeated "hello" greeting was delivered in such an off-putting way that her lack of professionalism was palpable. It's remarkable how you can actually sense someone's attitude through their tone. The reception staff here are absolutely terrible. When I phoned to inquire about my hip and knee X-ray results, the receptionist casually declared they were fine - as if she were a hidden medical expert. Subsequently, I received a hospital referral and discovered I need to see a physiotherapist to address and improve my physical condition through targeted exercises. Despite the challenging front-desk interactions, the doctors themselves are excellent once you navigate past the hostile receptionists.

Frustrating customer service that leads nowhere fast

Attempting to contact customer support is a frustrating ordeal. Phone lines are perpetually unresponsive, and their online system operates on an absurdly limited schedule from 8am to 11am, with the added unpredictability of potentially closing even earlier. When you try calling, they redirect you online, and when you go online, you're met with a system that prevents you from making any inquiry. The entire experience is thoroughly inadequate and deeply unsatisfactory.

Exceptional service from a true professional

John at Team Brenig demonstrates his usual composed and professional demeanor. He consistently shows attentiveness to customer needs and genuinely addresses concerns. Truly comforting to work with.

Terrible customer service from unhelpful representative

I just called today and the lady was completely unhelpful This is the first time I've experienced such treatment. Who are these rude people? If you don't like your job, why are you working? You should just go back home...

Frustrating healthcare experience with unhelpful staff

Absolutely appalling service. I've been attempting to schedule an appointment for five consecutive days, struggling with sleep apnea and forced to stay awake all night, only to be informed that all slots are filled. When I expressed willingness to wait three to four weeks just to secure an appointment, the receptionist claimed she couldn't help me at all. Her attitude was completely unacceptable. The lack of professionalism and customer care is shocking. How am I supposed to manage my medical condition with such unhelpful staff? I'm certain she can arrange appointments for others, but not for me. I'm determined to escalate this issue and will be contacting the health board to address this unacceptable treatment. This is not how a medical practice should operate.

Frustrating healthcare experience with unhelpful staff

Utterly disgraceful service that leaves me fuming. Attempting to contact them by phone is futile, and their online booking system shuts down at 9am, rendering it useless. In desperation, I physically went to the medical center after exhausting phone and online options to secure an appointment for my husband. The receptionist was unhelpful, insisting I phone or complete a form, even though I was standing right in front of her. She eventually and begrudgingly filled out the form. The only saving grace is that we rarely need medical attention; otherwise, I would have abandoned this practice long ago after seven years of residing in the area.

Lifesavers when i needed help the most

I have absolutely no complaints about my interaction with Ty Nant, HPI. They provided support when I was completely overwhelmed and felt utterly hopeless. They went to extraordinary lengths to schedule an immediate appointment, and I am immensely appreciative beyond words. I cannot imagine how I would have managed without their assistance. Mark Shah-Hall (Occupational Therapist) listened with genuine compassion, demonstrating a level of care and commitment that far surpassed even the support I've experienced from my workplace supervisors. My deepest thanks for everything - you truly do not receive the recognition and gratitude you merit.

Frustrating prescription process ruins healthcare experience

Competent medical professionals, but their prescription management is abysmal. Repeatedly forced to follow up on medication refills, typically waiting until the eleventh hour before my current supply is exhausted. Completely ineffective administrative support.

Terrible customer service left me completely disappointed

The customer service here is absolutely terrible 😞 I've never encountered such a disappointing experience... it's clear that patient care is not their priority...

Incredible nhs care saved our grandson's health

We're currently vacationing in Prestatyn with our 19-month-old grandson, who fell seriously ill during the night. Thanks to the incredibly compassionate reception staff and an absolutely exceptional general practitioner, he is now recovering. My wife and I are overwhelmed with gratitude and cannot adequately express how thankful we are for the kindness shown to us. You have transformed a potentially devastating situation into something positive. You are all a remarkable testament to the NHS, truly embodying the very best of healthcare. From the depths of our hearts, we extend our most sincere thanks. Neil and Lisa Glanville, along with our patient Archie Bickerton, who is now peacefully sleeping and calm, directly because of your swift actions, compassion, and the incredibly caring GP.

Terrible healthcare with zero customer support

Absolute disregard for patient health concerns. Obtaining any form of communication or medical attention is an exercise in frustration. Their online support portal is nearly impossible to access and even when you manage to submit a query, it's frequently met with silence. In all honesty, seeking care from a veterinary clinic might provide more attentive and responsive service.

Challenging communication for deaf patients at medical practice

Communicating with the medical practice is extremely challenging for someone with severe hearing loss. Their online booking system fills up rapidly, and the digital forms are inaccessible. Since I cannot use telephone communication, I'm left without a reliable way to reach out. The surgery's staff have occasionally been quite dismissive and unhelpful. However, once I manage to secure an actual appointment, the doctors themselves are generally very supportive and professional.

Compassionate care puts worried grandparent at ease

Brought my Granddaughter to her medical visit today. The nurse practitioner Malcom was outstanding - both friendly and professional during the assessment. He conducted a comprehensive examination that completely alleviated our concerns. Sincere appreciation for the care provided.

Minor ailment turns into major medical visit

I initially attempted to sidestep seeing my general practitioner due to what I perceived as a minor health issue. Despite trying to get treatment at a pharmacy, they ultimately directed me to my GP, suggesting the condition was more significant than I thought. While most people tend to be irritable, I must commend the staff for maintaining remarkable patience with patients. They have digital check-in screens, though these were unfortunately non-functional during my visit. Fortunately, going through the pharmacy enabled me to secure an appointment for the following day. The clinic didn't seem particularly crowded - just an average patient load - yet I found myself waiting approximately 45 minutes past my scheduled time. When I finally saw the doctor, they were both compassionate and efficient, providing me with a prescription within half an hour. Considering the current challenging circumstances, including ongoing industrial actions, I'm genuinely appreciative that this medical facility remained operational and committed to serving the local community.

Terrible hospital experience with zero compassion

Complete lack of compassionate treatment!

Exceptional care from start to finish

From the moment I initiated my digital scheduling request through to consulting with a physician, making follow-up calls, and every interaction in between, each staff member I encountered demonstrated exceptional compassion, support, and genuine empathy. My sincere appreciation goes out to the entire team.

Smooth sailing with this product

Smooth sailing all the way

Terrible healthcare that prioritizes profit over patients

Appalling customer service, with phone lines perpetually unmanned, forcing patients to handle everything digitally. This medical practice demonstrates zero commitment to genuine healthcare. They've clearly overloaded their roster with NHS patients solely motivated by monetary interests, with absolutely no regard for patient welfare. It's utterly incomprehensible how such an establishment has been granted operational permission.

Nightmare surgery with toxic staff and attitude

I've never encountered such a horrific medical practice. The surgery was absolutely dreadful with incredibly discourteous staff. I personally witnessed their appalling behavior, both through phone interactions and direct observation, where they treated people, including elderly patients, with complete disrespect. The reception team desperately needs to understand their role and receive proper professional training. The entire environment is toxic, filled with unprofessional individuals who create a dangerous atmosphere. On a positive note, I'm no longer associated with this surgery - it's unquestionably the worst healthcare facility I've experienced in my entire life. Good riddance to such a substandard service with an utterly abysmal attitude. Attempting to file a complaint is futile, as everything gets conveniently ignored. It's clear these negative behaviors originate from leadership, otherwise why would such widespread criticism exist? The numerous negative reviews speak volumes about this disgraceful establishment.

Terrible customer service for chronic skin condition

Spent an eternity on hold, and when I finally got through, the staff were incredibly discourteous! I sought guidance about my eczema, but instead of offering meaningful assistance, they repeatedly prescribed the same ineffective cream that hasn't improved my condition at all!!