Healthy Prestatyn
Poor! (84 reviews)
Poor! (84 reviews)
Patient feedback reveals a deeply polarised experience with this medical practice. Medical professionals, including doctors and nurses, consistently receive praise for compassion, attentiveness, and professional care. However, significant concerns dominate feedback regarding appointment access, with patients reporting difficulty securing consultations through both online booking systems and phone lines. Reception staff conduct is a recurring issue, with multiple accounts of unhelpful, dismissive, and discourteous interactions contrasting sharply with positive clinical experiences. Long waiting times, limited appointment availability, and unresponsive communication channels create substantial barriers to accessing care.
Administrative processes present particular challenges. Patients describe online booking systems that fill rapidly or malfunction, narrow telephone availability windows, and prescription management delays requiring repeated follow-up. Some patients report being redirected to pharmacies or 111 services rather than receiving GP appointments, raising concerns about appropriate triage and care continuity. A minority of reception staff interactions have been characterised as lacking basic courtesy and professional communication skills.
Despite these systemic difficulties, individual clinical encounters frequently demonstrate high-quality medical care. Patients value doctors and nurses who show genuine engagement, provide thorough assessments, and maintain supportive communication. The contrast between positive clinical care and problematic administrative access suggests that service improvements in booking systems, reception training, and communication responsiveness could significantly enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a deeply polarised experience with this medical practice. Medical professionals, including doctors and nurses, consistently receive praise for compassion, attentiveness, and professional care. However, significant concerns dominate feedback regarding appointment access, with patients reporting difficulty securing consultations through both online booking systems and phone lines. Reception staff conduct is a recurring issue, with multiple accounts of unhelpful, dismissive, and discourteous interactions contrasting sharply with positive clinical experiences. Long waiting times, limited appointment availability, and unresponsive communication channels create substantial barriers to accessing care.
Administrative processes present particular challenges. Patients describe online booking systems that fill rapidly or malfunction, narrow telephone availability windows, and prescription management delays requiring repeated follow-up. Some patients report being redirected to pharmacies or 111 services rather than receiving GP appointments, raising concerns about appropriate triage and care continuity. A minority of reception staff interactions have been characterised as lacking basic courtesy and professional communication skills.
Despite these systemic difficulties, individual clinical encounters frequently demonstrate high-quality medical care. Patients value doctors and nurses who show genuine engagement, provide thorough assessments, and maintain supportive communication. The contrast between positive clinical care and problematic administrative access suggests that service improvements in booking systems, reception training, and communication responsiveness could significantly enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mandy C.
5 years ago
Bad!
Terrible customer service at medical facility
Absolutely appalling is the only way I can describe my experience. I spoke with a young staff member who was unable to provide any meaningful assistance. When I tried to inquire about my pending results, I was met with complete indifference. I requested to speak with a senior staff member, manager, or anyone who could offer guidance, but the reception staff was unhelpful. They simply repeated previous information and claimed there was nothing under my name. When I asked for their identification, they abruptly ended the call. The treatment was utterly unacceptable and deeply frustrating.
Tulip G.
5 years ago
Excellent!
Smooth vaccine experience at ty nant health center
Got my vaccination at Ty Nant yesterday and wanted to highlight the fantastic experience. Zero wait time, and they were meticulously cleaning chairs immediately after each person left. The nurse wearing green was absolutely wonderful and administered the shot with incredible skill. She was so personable, cracking jokes and engaging with everyone, which really helped calm people's nerves. The injection was so smooth that I barely noticed it happening. Heartfelt appreciation goes out to the entire team - they transformed what could have been a stressful situation into a warm, supportive, and genuinely caring environment.
Hannah D.
5 years ago
Excellent!
Excellent support and friendly customer care team
Recently signed up, exceptional customer support, and deeply appreciative of the assistance provided.
Jodie R.
5 years ago
Excellent!
Compassionate care during challenging healthcare times
I want to express my gratitude to the entire team at Healthy Prestatyn Iach during these challenging times of ongoing transformations and protocols. After submitting an online request late yesterday evening around 6 pm, I was pleasantly surprised to receive a compassionate phone call this morning from a wonderful physician (whose name I unfortunately cannot recall). The doctor was incredibly supportive, eager to assist, and made the entire process feel smooth and reassuring. I truly appreciate your help in addressing my concerns and ensuring a stress-free interaction. Many thanks 😊