Heartwood Medical Practice

Uncomfortable and unnecessary medical procedure at clinic

Staff insisting patients undergo a nurse-administered vaginal swab, despite the option of self-collection at home. Unnecessarily prolonging medical assessment and diagnostic procedures.

Frustrating pharmacy service with endless excuses

I've been attempting to get my tablets renewed through their online system for two months now, but nothing has been accomplished. Today, I visited the clinic and was informed they would consult the doctor after patient consultations at 12:30 pm and then call me back. I patiently waited until 2 pm and called them, only to be told that the task remains unfinished because all the doctors are currently in a meeting. Whenever I request to speak with a manager, they're mysteriously always in a meeting. It's no surprise that these continuous delays are negatively impacting my mental well-being.

Terrible service ruins patient's urgent medical visit

I experienced a frustrating situation where my husband's appointment was abruptly cancelled due to a parking blockage that prevented his timely arrival. He was forced to wait behind three other people only to be informed that his appointment was no longer valid. It's incredibly disheartening when you make every effort to arrive on time, yet external circumstances beyond your control result in such an inconvenient outcome. The lack of understanding and flexibility is disappointing, particularly when the delay is not the patient's fault. A more compassionate approach would be greatly appreciated in handling such unavoidable situations.

Terrible service with endless processing delays

Absolute bare bones service with a focus solely on speed. Their letter processing is painfully slow, consistently taking around 10 weeks to complete. Errors are frequent and seem to be a standard part of their workflow, with mistake after mistake plaguing their operations.

Compassionate care that truly makes a difference

We are immensely grateful to the medical professionals and entire team for their outstanding and compassionate care. Their support has been invaluable during our challenging period, truly making a significant impact on our overall well-being. Charles and Victoria Bannister

Terrible female doctors with zero compassion

Female physicians at this practice are completely dismissive. They seem uninterested in patient concerns and rush through appointments, clearly eager to get rid of you as quickly as possible.

Incompetent doctor fails special needs child support

I want to express my deepest frustration with the utterly ineffective doctor at this facility, who demonstrates zero understanding or willingness to assist children with special educational needs. Countless times we've sought support for our child, and each time she has categorically denied help, revealing her profound incompetence. Her English is barely comprehensible, she's perpetually distracted by her computer keyboard, and I'm convinced her medical qualification came from some absurdly brief training that might as well have involved practicing medical techniques on bamboo trees. The constant struggle for parents of special needs children is already overwhelming, made worse by our chronic exhaustion and deteriorating mental health - largely due to healthcare professionals like her who seem completely disconnected from reality. She sits behind her desk, taking perfunctory notes, yet somehow expects professional advancement. I sincerely hope that when she eventually requires medical support, she experiences the same dismissive, inadequate care she currently provides. Perhaps then she might understand the impact of her callousness. The state of our medical system is nothing short of deplorable, a shameful reflection of how we treat our most vulnerable populations.

Heartwood practice nearly killed me with negligence

I'm astounded that untrained front desk staff are empowered to screen patients and deny appointments, dismissing concerns with "you look fine, try the walk-in clinic". After consulting 111's medical professional, I was immediately directed to A&E, discovering I was critically close to cardiac arrest - while Heartwood's receptionist had previously refused me an appointment, claiming my symptoms weren't serious. This practice is dangerously close to legal action for neglecting their fundamental care responsibilities and misusing NHS funding. Their "we're overwhelmed" excuse is laughable - during one visit, I waited an extra hour and observed only five patients quickly processed, with multiple receptionists visibly idle. One staff member was literally filing her nails out of sheer boredom, highlighting their complete lack of professional commitment to patient care.

Frustrating healthcare system fails patient urgently

I attempted to schedule a consultation regarding a concerning mole that urgently needs my doctor's professional evaluation, only to be informed that the next available routine appointment is six weeks away. Alternatively, an unqualified receptionist suggested I visit a walk-in centre, which is manifestly an improper utilization of NHS resources. Such practices inevitably contribute to treatment delays and potentially compromise patient care. There is an urgent need for a more effective patient triage system that prioritizes timely medical assessments.

Compassionate care from amazing hospital staff

Incredible medical staff, with a special mention of kudos to Alison - truly outstanding care! 👍

Amazing care that truly makes a difference

The transformation in my healthcare experience since joining this medical practice is truly remarkable compared to my previous physicians! The staff goes above and beyond to ensure patient satisfaction, and our entire family has been thoroughly impressed with the level of care received. I genuinely feel like we are truly valued and well-supported x

Negligent care puts my granddaughter's health at risk

I'm sharing this because it concerns how my granddaughter Emily is being handled regarding her 24-hour monitoring, which has been canceled twice. She's not someone who typically complains unless she's genuinely unwell. She's been to the hospital twice, and they initially sent her home with an A&E doctor saying her blood work was normal, but the emergency department physicians later discovered something was amiss. They're not taking her seriously when she expresses that she doesn't feel well. If anything happens to her, I will personally ensure that this facility is shut down.

Friendly and professional customer service team

The employees were exceptionally courteous and accommodating throughout my entire interaction.

Frustrating medical experience with endless covid delays

I find it challenging to classify this medical practice as a genuine service provider. It appears to be persistently using the pandemic as a justification for its subpar operations, even now. How much longer will it be permitted to continue functioning in this manner?

Terrible service and complete communication failure

I had scheduled a phone consultation well in advance, reserving the slot over a month prior. Despite my patient anticipation, when the appointed day arrived, they completely disregarded our arrangement and failed to reach out to me.

Friendly and reliable customer service every time

Always ready to lend a hand.

Worst hospital experience ever painful and neglectful

Absolutely terrible experience with a serious chest infection and a dislocated arm. Their response? "Sorry, we have nothing available." So I'm just supposed to sit here, hacking up a lung and dealing with my dislocated limb on my own, is that right?

Fantastic medical team with top-notch patient care

I've been a patient at this medical practice for nearly two decades, and I've never encountered any problems. The reception staff consistently demonstrate warmth and are incredibly supportive, while the physicians and nursing team are equally exceptional. Despite facing immense professional stress, they always maintain a positive attitude and offer assistance. I believe some individuals should pause and appreciate the challenging work these healthcare professionals do. While I acknowledge that others might have had different experiences, from my perspective, this surgery is outstanding, and their staff are truly beyond criticism.

Comprehensive care with friendly staff at medical center

Friendly and helpful staff, with compassionate doctors and nurses who provide excellent care. I'm thrilled I chose this medical center since it offers comprehensive services all in one location, covering specialties like podiatry, dental care, and more. Its convenient location right across from the bus station is an added bonus.

Terrible medical care left me feeling hopeless

Regrettably, my encounters have consistently fallen short of expectations. A pattern of incorrect medical assessments, minimal compassion, and an overall unsatisfactory interaction defines my time with this healthcare provider.