Heartwood Medical Practice

Frustrated patient struggles with unresponsive doctor

Right now, I'm waiting for a call from my GP, which was scheduled for 8.00am this morning. He did phone at 12.30, but didn't allow me enough time to answer, given my mobility challenges. It's now 4.45pm, and I've called the surgery twice, keeping my phone with me constantly, even taking it to the bathroom! What sort of system are we dealing with!!!! If this were any other service, I would demand compensation for such poor treatment, especially considering I've contributed to the NHS throughout my entire life. The physician at this practice is clearly unsuited to his profession, demonstrating a complete lack of patient care. While I recognize they are under pressure, a doctor's fundamental role should be showing consideration, empathy, and genuine concern for their patients, regardless of circumstances. This medical practice falls significantly below acceptable standards.

Friendly staff make medical switch a breeze

I recently switched medical practices after being with my previous one for an extended period, which made me somewhat apprehensive. To my pleasant surprise, I'm thoroughly delighted with the service I've encountered. During my interaction with Maureen, I found her to be exceptionally helpful, professional, and always ready to address my queries comprehensively. The initial experience has been remarkably positive.

Friendly service makes all the difference

The employees were incredibly friendly and made me feel warmly received upon arrival.

Exceptional service from a professional and friendly team

Throughout my interactions, the personnel consistently demonstrated exceptional assistance, courteousness, and remarkable efficiency. My entire experience with the organization has been thoroughly satisfactory. I have absolutely no criticisms to raise.

Terrible medical practice with unhelpful staff

Without a doubt, this medical facility represents the pinnacle of professional ineptitude. The front desk staff display an appalling level of discourtesy and indolence, with numerous accounts from my social circle describing experiences of being abruptly disconnected during call attempts or being informed they must endure months-long waits for a potential physician consultation—not even a confirmed appointment. I implore you to spare yourself considerable frustration and potential health complications by seeking care elsewhere, as this practice's approach to patient management is nothing short of deplorable.

Terrible medical care leading to hospital emergency

This medical practice used to be top-notch with excellent staff and facilities. However, since the Covid pandemic began, it has deteriorated dramatically into complete chaos. I'm not typically someone who complains, but my recent experience demands attention. When seeking an appointment for a condition I believed required medical attention, I was brushed aside with a telephone consultation conducted by a medical student! I submitted a urine sample the next day and received a text message with negative results, without any follow-up call. I attempted to contact the surgery to discuss my ongoing worsening symptoms with a GP, but no call was ever returned, despite repeated assurances. Consequently, I found myself in A&E within 48 hours, experiencing extreme pain. Clearly, the GP practice either misdiagnosed my condition or displayed complete indifference. To make matters worse, A&E confirmed an issue with my urinary system and arranged medication and an urgent outpatient appointment potentially requiring surgical intervention. Adding further insult, the surgical pre-op team informed me they had been in contact with my GP to arrange antibiotics due to an infection discovered during my pre-op assessment. Predictably, no contact or prescription came from the GP. When I reached out, excuses were made with no genuine attempt to resolve the issue. The level of unprofessionalism is astounding - in my profession, such behavior would result in immediate termination. I strongly advise caution when dealing with this practice, as I've learned other patients have experienced similar treatment. Once I'm well enough, I will be filing a formal complaint.

Friendly and efficient healthcare team wins me over

Recently enrolled at this medical practice based on a friend's suggestion - the staff greeted us warmly and we've experienced incredibly efficient and competent care from the entire team - absolutely no complaints whatsoever, highly satisfied 👍

Great medical care with convenient parking

Outstanding customer care with absolutely no problems encountered. Convenient additional parking located right across from the facility, conveniently situated near the bus station!

Quick and compassionate medical care experience

The medical team made the process much smoother and more accessible compared to my previous surgical experience. The physicians were incredibly supportive and compassionate throughout my entire journey.

Maureen saved my day with her kindness

I encountered an incredibly supportive front desk staff member, Maureen, whose professionalism and compassion truly stood out. During these challenging pandemic times, individuals like her are exactly what we need to help people feel supported and cared for. My sincere appreciation goes out to Maureen 😊

Exceptional healthcare with compassionate and professional staff

I have absolutely no complaints about this medical facility. Thankfully, I don't require frequent doctor visits, but whenever any member of my family or I have needed medical attention, every single physician has been exceptional. The same high standard applies to the front desk personnel as well.

Rooney saves the day at this medical practice

The sole redeeming factor for this medical practice is Dr. Rooney, who stands out as the only physician worth consulting. He earns the two stars I'm giving this place, being the sole doctor who actually listens and provides rational, sensible guidance, unlike the other practitioners I've encountered here.

Compassionate care made her final moments peaceful

The medical professionals were absolutely phenomenal They provided incredible support during my mother-in-law's end-of-life care! Thanks to Dr. Thorn and his compassionate nursing staff, she was able to spend her final moments peacefully at home 🙏 💯 Instead of passing away in a sterile hospital environment, she was surrounded by loved ones Her 90-year-old husband was right by her side, holding her hand as she gently transitioned, completely free from pain 🙏

Terrible medical experience with unprofessional physician

One of the most incompetent medical professionals I've ever encountered

Reliable service with occasional minor hiccups

Despite a few minor hiccups with occasional missing information or system errors, my overall experience has been positive. Whenever an issue arose, it was promptly addressed, which gives me confidence to return to this practice in the future.

Prescription nightmare that drives me absolutely crazy

I'm constantly battling with prescription refills, with the practice sending me on a pointless run-around between their office and the pharmacy. Invariably, they claim I should speak to the pharmacist, only to discover later that they never even transmitted the prescription in the first place. This frustrating scenario repeats itself almost every single time I need a medication renewal! The service is completely unacceptable, especially for something that should be straightforward and simple. I've heard every imaginable excuse, and frankly, it's beyond infuriating!

Friendly service but parking nightmare for customers

The personnel here are incredibly supportive and accommodating. While the facility itself is pleasant, I'm frustrated by the parking situation. It appears the available spots are primarily reserved for staff and customers, leaving little room for others. Moreover, there are merely four designated spaces for individuals with disabilities, which is woefully inadequate. I find myself genuinely perplexed by this arrangement.

Exceptional care with compassionate medical professionals

The staff here consistently demonstrates exceptional courtesy and expertise. The medical professionals are not only highly informed but also genuinely compassionate, always attentive to patients' individual requirements and concerns.

Quick and reliable shipping every time

Quick and reliable assistance, zero issues encountered

Friendly staff made my day easy

Exceptional customer support