Heartwood Medical Practice
Poor! (61 reviews)
Poor! (61 reviews)
Patient feedback reveals a mixed experience with this GP practice, with notable strengths in clinical care and reception courtesy offset by significant operational challenges. Many patients praise the professional expertise, compassion, and welcoming demeanor of medical staff and reception teams, with several highlighting exceptional care during complex or sensitive situations. However, substantial concerns emerge around appointment availability, with patients reporting lengthy waits ranging from weeks to months, difficulty reaching the practice by phone, and challenges with booking systems.
Prescription refill processes are frequently cited as problematic, with patients describing communication breakdowns between the practice and pharmacies. Additional service gaps include inconsistent follow-up care, poor responsiveness to patient concerns, and privacy issues in reception areas. Parking difficulties and long waiting times for appointments further impact the care experience. While individual clinicians receive praise for their attentiveness and skill, systemic issues around access, communication, and continuity of care appear to undermine patient confidence in the practice overall.
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Patient feedback reveals a mixed experience with this GP practice, with notable strengths in clinical care and reception courtesy offset by significant operational challenges. Many patients praise the professional expertise, compassion, and welcoming demeanor of medical staff and reception teams, with several highlighting exceptional care during complex or sensitive situations. However, substantial concerns emerge around appointment availability, with patients reporting lengthy waits ranging from weeks to months, difficulty reaching the practice by phone, and challenges with booking systems.
Prescription refill processes are frequently cited as problematic, with patients describing communication breakdowns between the practice and pharmacies. Additional service gaps include inconsistent follow-up care, poor responsiveness to patient concerns, and privacy issues in reception areas. Parking difficulties and long waiting times for appointments further impact the care experience. While individual clinicians receive praise for their attentiveness and skill, systemic issues around access, communication, and continuity of care appear to undermine patient confidence in the practice overall.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Aye S.
12 years ago
Excellent!
Amazing healthcare team with compassionate professionals
The medical professionals here are exceptional, demonstrating utmost professionalism and sincere compassion. The nursing team is welcoming and thoroughly informed about current practices. The front desk staff are approachable and maintain strict confidentiality. The physicians include Dr Rooney, Dr Salih, Dr Somerajan and Dr Shar. As an educational medical facility, they offer patients the option of being seen alongside a medical student, if desired.