Hereford Medical Group

What a waste

You call them to get help and they do everything in their power to do the opposite, to drag it out and make it as hard as possible for you. Although reception staff is polite, there is no substance to their advise, and no willingness to resolve the issue. I only wanted a referral to be able to go private with my problem and they wouldn't even do that!!!!!

GDPR and practice failure

Wife was discharged from hospital to HMG with fractured spine, chronic colitis and 2 bleeds on the brain. No contact was made from the practice after 72 hours so called up and spoke to the "medical Professional" (the receptionist. They said they had no knowledge of the referral. 10 minutes later another "medical professional" (another receptionist) said they were on it. but could my wife deliver the discharge document herself. 30 minutes later a text message said they had reviewed the symptoms and diagnosed a common cold and recommended a nasal spray and no need to attend the HMG!!!! This was another persons diagnosis which is a fundamental breach of GDPR. my wife is distressed and wondering where to go to actually speak or see a GP for after care and recovery - it definitely is not HMG.

The worst GP surgery in Herefordshire

I genuinely believed that, despite frustrations and poor reviews, children’s care was the one area this practice wouldn’t fail on. I was wrong. If you want a GP surgery that delays appointments, fails to carry out requested tests, and sends confusing messages asking for samples no clinician has actually requested, then HMG is the place for you. These errors cause weeks of delays and, in our case, left a young autistic child in pain for months. Requests to see or speak to a doctor are routinely denied. Communication is strictly one‑way and always on their terms. If you or your child require reasonable adjustments or additional support, don’t expect them to be offered—because they won’t be. Poor practice is standard throughout. Even when the complaints team is supposedly involved, don’t expect to hear anything. Messages can be passed to them, but even if they are already “looking into it,” you’ll be met with silence. Any adjustments they recommend are ignored by the clinicians anyway. It genuinely feels as though HMG considers itself above the Equality and Diversity Act. Be prepared to chase constantly for updates, appointments, and answers. It’s normal to spend hours going back and forth with a receptionist—only to be told you need an emergency appointment that same day… and then be informed there are none available. Referrals? Expect delays. Expect to be told things are “in progress” when they aren’t. Expect your child’s case to be passed around, lost in the system, and restarted again and again. Even when you find a staff member who genuinely wants to help, they hit the same wall of red tape and broken processes. Don’t be reassured by messages like: “Thank you for your contact. We have requested advice from the clinician whose care you are under. We will contact you as soon as we receive a response.” Even when the issue is urgent, you’ll wait days for a reply and then another week before anyone can book you in with the named clinician. And if you want to switch clinicians? You’ll need to file a complaint, wait for an investigation, and hope someone eventually approves it. Even when an external professional identifies potentially dangerous errors, the practice still refuses to speak to you. The lack of accountability is staggering. The saddest part is that the staff who do care are held back by a system that simply doesn’t work. As someone who was a patient before the merger, I can honestly say it was the worst thing that could have happened to this practice. If you want delays, confusion, denied access to doctors, ignored adjustments, and a system that leaves children suffering, then this “super” surgery is the one for you!

Bullied

Totally bullied into an unnecessary *review* despite having gone through it recently. Loads of back & forth via email, they still don't seem to understand I DON'T HAVE A PHONE and I am willing to have this *review* (despite having recently had one) mainly because I was told I wouldn't get my mediine if I didn't. No idea why can't just handle it via email like I always do but no, I have to speak to someone, did ask if they could instead give this appt to someone who wants it but no, can't do that either. Now I have to wait on tenterhooks to see when they decide I have to have this appt. Not treated with dignity at all, just like an object. Made me feel horrible.

Awful, bullied into submission

Despite having told HMG many, many times to not ring me, they still do. I have been bullied into a phone *review* despite the *review* not being due until November. I explained yet again that I do NOT want an appointment, we can handle this via email as we have before, please give the appointment you are so keen to grant me with to someone who wants it but I was told I would not be able to have my medicine if I do not comply so now I am waiting on tenterhooks for them to decide when I must have this oh-so-important review. I was literally bullied and forced into it. Was told my that medicine would be withheld. I do not have a phone, am reachable via someones elses but it's not mine, I don't have one, they seem unable to grasp this. There are also two GPs there with whom I cannot get on, have asked if I have to do this thing to not have to deal with either of these. Ultimately I feel totally bullied and cannot recommend

Ignored

(Yes again neglect. ) Was told a year ago I was on the waiting list for a hydrocortisone jab to my thumbs and elbow for Arthritis. So phoned again in July told the same and again in November,but now in February 2026 .I try my best to avoid the place deal with pharmacy on line .The staff who answers the phone top notch feel sorry for them the grief they must get . Martin w

odd ideas about appointment

I asked for an appointment early jan and received a reply on 12 jan that I would go on a waiting list to see a doctor, or receive a phone call. today is 28 jan and nothing from them. I asked for appointment re prostate problem and although I hope its nothing further than that ie cancer, we are constantly being told to seek a doctor if their is a problem. Yet I cannot even get a date to see one. whoever thought that smaller surgeries should amalgamate into large ones obviously never experienced them. While I appreciate the doctors are overwhelmed by the sheer numbers they are asked to see, it doesn't give one much hope, even to see someone. I have no problem with most of the appointments I have been able to have in the past- but this wait is unacceptable. Its no service!

Awful experience, I can't even get someone to Answer the pho

This evening I have been left extremely frustrated. I have called HMG and the pharmacy several times already today (the pharmacy were absolutely brilliant, they went out of their way to help me but were blocked by hmg). I called for the last time this evening at just before 6.30pm, I realise they close at 6.30pm but I was desperate for an answer as I leave Monday for a holiday. The call went through and at 6:29pm I was 1st in the queue. I waited for 30 minutes until it was obvious that reception had gone for the day and weren't going to answer. Yet again my presciption has been messed up, this time for the 4th time in a row. Incorrect amounts each time and this time the complete wrong prescription. Each time I am told someone will contact me or send a message to update me, and asked usual I've had zero contact. This means I am going to be left in a significant amount of pain over my holiday and the Christmas period, due to repeated incompetence and lack of care. If I could give 0 stars I would. Its also clear that hmg have prevented people from leaving more (1 star) reviews on Google, and if you try to even view reviews on their website you are linked back to the homepage. I'm not surprised, but very frustrated they have now stopped people from publicly sharing their appalling experiences of this surgery. I managed to find this website at least, so I can share my frustration. If you are looking for a practice to join please do all you can to be registered elsewhere! I appreciate catchment areas may prevent this, and the fact that hmg is a lot of people's only option is I fear the only reason they are still allowed to remain open.

Terrible healthcare service that endangers patient health

If I could award zero stars, I absolutely would. Despite having a chronic condition that often prevents me from visiting the medical practice, whenever I do manage to go, I'm consistently disappointed. They've repeatedly mishandled my prescription, resulting in missed medication doses. I've been left waiting endlessly for return calls, and when I've tried to voice my concerns through formal complaints, they've been completely ignored. I've reached the point where I believe switching to a different healthcare provider is my only option, as this current surgery has only contributed to deteriorating my health :(

Terrible service and zero compassion at this clinic

If there were a rating below the lowest option, I would select it. My encounter at this medical facility was utterly unacceptable and left me feeling deeply disappointed and abandoned. I've already submitted a comprehensive feedback document detailing the substandard treatment I encountered, though I hold little hope that anything will change, as complaints like mine are typically ignored. What strikes me most is the blatant absence of empathy from specific staff members. Healthcare professionals should fundamentally demonstrate genuine concern for their patients and be dedicated to supporting their recovery — regrettably, that was far from my reality. Certain individuals here are simply incompetent and appear completely mismatched to their professional responsibilities. This establishment desperately requires a comprehensive overhaul.

Matilda rogerson champions women's health brilliantly

A heartfelt five-star endorsement for Matilda Rogerson, who is truly revolutionizing the landscape of women's healthcare with her innovative and compassionate approach.

Frustrating wait times ruin healthcare experience

It's impossible to get an appointment with a physician at this practice. Every time I try to schedule a visit, I'm met with endless obstacles and frustration. The staff seems completely uninterested in helping patients actually see a doctor, and the wait times are ridiculous. I've been trying for weeks to get a simple check-up, but it feels like they're intentionally making it difficult. Completely unacceptable healthcare service.

Nhs healthcare system fails patients with poor communication

The current healthcare system is utterly broken - Submitting an online request only to receive a delayed text message promising a potential call or appointment sometime in the future. It's been 8 days now, and I'm anxiously waiting, terrified of missing their elusive contact. Is this truly the deplorable state of the NHS? How can such inadequate healthcare be considered acceptable? When I discussed this at the pharmacy, they merely inquired about my GP and suggested I contact them, and seemed completely unsurprised when I mentioned HMG. I fondly recall the days of Greyfriars Surgery, where wait times never exceeded 24 hours. An ABSOLUTE DISASTER! I can't help but wonder how many lives have been potentially lost due to this GP's incompetence.

Terrible healthcare experience leaving patient completely frustrated

Absolutely terrible medical practice, completely unresponsive and unprofessional. I couldn't even speak directly with a physician, just received a generic form regarding my blood pressure medication issues. They've left me in a total state of uncertainty, adding me to yet another callback list. This is the second time they've done this - the previous instance was back in July when I requested an elbow injection that never materialized. Given my critical blood pressure concerns, I couldn't risk waiting again, so I was forced to purchase my own medication and seek an online consultation with a clinician at my own expense. The healthcare management here is appalling; it feels like there's zero accountability or genuine care for patient well-being. The entire experience makes you genuinely worried about receiving proper medical attention.

Lifesavers at hmg pharmacy saved my day

Kudos to the prescription staff at HMG for their exceptional, five-star assistance in swiftly and professionally handling my urgent prescription needs.

Exceptional care when you need it most

I don't typically visit this medical center, but I needed an after-hours consultation. The receptionist, Laura, was incredibly welcoming and supportive, going above and beyond by alerting me about my parking meter's impending expiration. The physicians I consulted were equally impressive, demonstrating genuine compassion and professionalism during my visit.

Efficient and helpful medical service at its best

I must acknowledge the excellent service I've received from Hereford Medical Group. While I recognize the online forms might not suit everyone, my recent interactions have been seamless. On three separate occasions, the process of completing the online form has resulted in swift prescription of necessary antibiotics and medication. Each time, I submitted the form, received a text requesting photos, sent the images, and promptly got confirmation that a prescription was dispatched to the pharmacy. Similarly, when seeking an appointment, I completed the form and was quickly contacted by phone to schedule a consultation for the following week. I want to express my sincere gratitude to the entire staff for providing such an efficient and responsive service - your efforts are truly valued.

Terrible service and long wait times at practice

Having two elderly parents, I've found the service from Hereford Medical group to be extremely disappointing. I'm constantly stuck on hold for an absurd duration, only to be told no doctors are available and to try again tomorrow. While the staff are commendable once you actually see them, it seems the investment in an impressive facility has negatively impacted their staffing resources. Review update 15/06/2025 (3 years later) We recognize the immense pressure facing the NHS and its dedicated staff. However, the management's decision to completely close the practice one entire morning per week for training is baffling. Furthermore, during weekends when medical assistance is most critical, their online contact form is inexplicably unavailable (15/06/25). This clearly demonstrates a fundamental management failure, especially considering the number of patients needing medical attention or wanting to express health concerns. The burden ultimately falls on Hereford A+E, who must absorb Hereford Medical group's patient overflow. There's an urgent need for new management to run this Medical Centre effectively, prioritizing both patients and their excellent staff. I'm aware the likely response will be to contact them directly, but unfortunately, this remains the only avenue to voice and potentially address these significant concerns.

Frustratingly unresponsive website with zero engagement

The platform's interactivity seems deliberately minimized, almost appearing designed as a barrier to prevent meaningful engagement.

Smooth and speedy prescription resolution saves the day

I appreciate the swift and effective assistance provided yesterday morning. We had been given an outdated medication prescription earlier that day. I was anticipating a complicated and time-consuming resolution, but the receptionist handled the matter expertly and expeditiously. Unfortunately, I didn't catch her name.