Hereford Medical Group

Frustrating healthcare experience with endless waiting times

The service here is incredibly sluggish. After scheduling an appointment a month in advance, I'm still forced to endure wait times exceeding an hour every single visit. The physicians seem disinterested and quickly redirect patients to other specialists. Waiting in line to consult a doctor takes an excessive amount of time. Additionally, they remain silent about blood test results unless you proactively reach out. The entire experience is deeply unsatisfactory, and I cannot in good conscience suggest this medical facility to anyone.

Frustrating digital health system with limited options

If your situation aligns perfectly with the predefined categories on their website and you can precisely respond to all inquiries, the system functions smoothly. But when the available choices fail to capture your specific symptoms, effective communication becomes utterly impossible. Attempting to contact them by phone only results in being redirected back to the convoluted online interface with its extensive and bewildering menu of options. Despite being quite computer-savvy myself, I shudder to think how challenging this would be for less tech-proficient individuals.

Terrible surgery transformed into caring medical heroes

Completely worthless medical practice, not even worth elaborating on the specifics. I won't reach out again, regardless of how dire my situation becomes. I'd rather succumb than endure the continuous agony and distress I typically disregard because I can't be bothered with the exhausting process of contacting you and the overwhelming stress of attempting to communicate. When I'm genuinely anxious about potential life-altering implications of my health concerns, you're nowhere to be found. I'm actively seeking to switch healthcare providers as soon as possible. Update: Successfully changed surgeries to BMC. They've been absolutely exceptional so far - incredibly courteous, remarkably responsive to inquiries, and efficient in scheduling appointments. Farewell, HMC - thank goodness I'm out.

Terrible service for struggling parents with newborn

Visited the clinic twice with my infant who's struggling with reflux and colic. Despite the health visitor suggesting a prescription milk change, they offered unhelpful and meaningless guidance. My baby continues to suffer, and I've found their support completely ineffective. There's absolutely no value in seeking their assistance, as they seem unable to provide any real help.

Terrible healthcare service with zero weekend support

The online services are completely unavailable during weekends, leaving patients with no method to communicate if they can't schedule an appointment, and I personally haven't had a consultation with my primary care physician in quite a long time.

Hmg healthcare disappoints with frustrating and unhelpful service

I've been trying to be understanding about HMG despite its reputation, but I'm genuinely frustrated with their service. The paperwork is incredibly complex - an excessive number of questions that, as one receptionist candidly admitted, can create a 'very vague' impression. I've been battling what seems like a chest and sinus infection for more than a month. Two weeks ago, I reached out to the surgery and was redirected to a pharmacist who provided over-the-counter medication advice. I was instructed to return if those treatments were ineffective. After enduring a miserable night of coughing and fever, I contacted the surgery immediately, completing their form and explicitly noting my potential need for antibiotics. Their response was to schedule a nurse appointment a week later. When I expressed my dissatisfaction, the receptionist became defensive, stating the doctor's triage system deemed this the optimal approach. I subsequently contacted 111, and the representative agreed that HMG's response was completely inadequate. While I recognize the importance of a triage system, I'm bewildered by their decision-making process and frequently question whether the doctors genuinely review these forms thoroughly.

Terrible healthcare experience with unhelpful staff

Complete disaster of a medical practice, impossible to contact via phone or online platforms, and even when you do manage to reach them, the staff's indifference is appalling - and this unprofessional attitude isn't limited to just the doctors, but extends to every single employee.

Neglectful healthcare fails my children's medical needs

The service at this medical center has left me thoroughly exasperated. Attempting to register my son for a dermatological concern, I was initially directed to wait for a pharmacy contact, and only after persistent advocacy did I secure an actual appointment and obtain antibiotics for him. Regarding my younger child, who has been experiencing a persistent cough for half a year, the staff repeatedly suggest asthma as a potential cause but refuse to conduct a comprehensive examination, citing her age as a barrier. They've now completely declined to schedule any appointment to evaluate her respiratory condition. Their apparent indifference and minimal concern for my children's medical well-being is deeply disheartening and unacceptable.

Great service and friendly medical team

Reporting on my spouse's behalf - He visited the medical facility today after an absence of roughly a year and was genuinely impressed by the welcoming demeanor and streamlined performance of the front desk personnel. Significant enhancement noted.

Painfully long wait for a quick appointment

Getting scheduled isn't a problem, but the waiting time is frustrating. I had to book my appointment a full month ahead of time.

Miraculous healing from a compassionate medical hero

Profound gratitude to Dr. Ogohi for being the lifeline that rescued me through a critical medication, which proved to be the singular treatment that finally enabled me to triumph over a prolonged three-year health struggle that had previously resisted all interventions - immense appreciation to Dr. Ogohi from Medical Centre

Terrible healthcare service with unacceptable wait times

The healthcare system is utterly unacceptable, with patients forced to endure an absurd six-week delay just to secure a medical consultation.

Frustrating healthcare system wastes my precious time

I've been struggling with my phone all day, and I'm absolutely furious with the treatment I'm receiving. Attempting to arrange a repeat prescription has been an absolute nightmare. I booked an appointment, and they had the nerve to cancel it just two days later. The whole experience is completely unacceptable and has me seething with anger.

Reliable medical care with speedy appointments

Reliable and prompt, always delivering on the same-day schedule. Kudos to Hereford Medical Group for their dependable care!

Frustrated patient struggling with terrible healthcare system

After being redirected from the emergency department to my primary care physician four separate times, whenever I complete an online booking form to consult a doctor, they categorize my appointment as routine, scheduling me six weeks out. The healthcare providers demonstrate a complete lack of compassion and seem indifferent to patient suffering, essentially expecting individuals to endure prolonged pain without timely medical intervention.

Worst healthcare experience ever frustrating service

This medical practice is an absolute farce. Getting an appointment is practically impossible, and they only seem interested in treating patients who are essentially at death's door before offering any assistance.

Terrible gp surgery with zero patient understanding

I'm relieved to have left this GP practice, and in just one week, I've received more support than during my entire three-year experience there. The disrespect and lack of understanding regarding neurodiversity is appalling. I'm genuinely questioning how this surgery hasn't been investigated for potential malpractice. Looking at other patient comments reveals a clear pattern of inadequate care. While it's understood that NHS services are under immense pressure, the combination of poor management and chronic underfunding seems to be creating a systemic failure in patient treatment. While some GPs are genuinely working to support patients, this particular practice treats individuals like mere statistics, rushing them out without genuine care or commitment. When patients attempt to highlight systemic issues, they're immediately dismissed and made to feel unintelligent. The Hereford community absolutely deserves better care. Patients must take proactive steps to challenge this by escalating complaints beyond the surgery itself - whether through local council intervention or medical board reporting. Keeping complaints internal will never drive meaningful change, so it's crucial to seek external review and accountability.

Decent medical care with friendly staff and nice building

I've consistently found Hereford Medical group to be satisfactory. I've never had trouble scheduling an appointment, and the staff are consistently courteous both in person and during phone interactions. The facility itself is also quite pleasant.

Terrible digital shift excludes elderly patients

I recognize the challenges medical practices encounter, but eliminating telephone appointment scheduling and directing patients through an automated system to book online is completely unacceptable. I have elderly relatives, family acquaintances, and know individuals in their 70s, 80s, and 90s who neither have the ability nor the skills to use the internet, leaving them dependent on others to make appointments or simply unable to access healthcare. This approach effectively undermines the autonomy of an aging population, contributes to their social isolation, and potentially exacerbates their psychological well-being. It's deeply disgraceful.

Overwhelmed and frustrated with poor medical communication

The medical office called me during my work hours, and I've attempted to reach them approximately 12 times, only to be told that their reception is at maximum capacity. When I checked their website, it indicated they were closed. Wouldn't it be considerate to inform callers that you're not accepting patients at the moment? It's incredibly exasperating for individuals like myself working shift jobs, who can't afford to wait in a queue of over 30 people.