Hereford Medical Group

Terrible customer service with zero communication options

Scheduling appointments has turned into a nightmare. Phone calls result in immediate disconnection. The online booking form lacks a callback time selection feature. I missed a crucial call by mere minutes because of work commitments and couldn't reconnect. The customer service is absolutely abysmal. I've attempted calling throughout different hours of the day, and the line is perpetually engaged.

Efficient care despite initial phone wait time

Despite some initial challenges with their phone system, I'm impressed by HMG's overall service. This morning, while it took considerable time to navigate their call-back queue, the experience improved dramatically once I connected with a receptionist. She was incredibly helpful and managed to schedule me an appointment for the same day. When I arrived, the wait was minimal—just 5 minutes—before a compassionate and skilled nurse practitioner saw me. She made me feel genuinely cared for and addressed my medical concerns with professionalism.

Nightmare healthcare experience for a desperate parent

Absolutely nightmarish experience trying to contact their phone lines for 6 days, which ultimately forced me to make a grueling 9-mile trek one-way just to secure an appointment. I'm currently on day 4 of attempting to get an appointment for my disabled child who urgently needs antibiotics. The prospect of enduring 12 exhausting hours in A&E would be incredibly overwhelming and difficult. The situation is truly appalling. We're being denied fundamental healthcare. In another instance, after consulting 3 different doctors over 5 days, they were completely oblivious about my disabled child's condition. They casually dismissed it as viral, refusing to listen, and it turned out to be pneumonia.

Compassionate care at hmg medical center

I had several consultations with my kids for urgent visits and a personal routine check-up today. Although I mistakenly sat in the incorrect waiting area, the physician successfully located me, even across different floors. She attentively listened, thoroughly examined me, and provided helpful guidance. I was recommended to undergo a blood test, which left me feeling reassured after the consultation. The medical care was top-notch, and the receptionist was welcoming and efficiently scheduled my blood work. I acknowledge there's a bit of a wait, but it's not critically pressing for me. My children's experiences were similarly positive, and I believe it's important to share a favorable review when everything proceeds smoothly. Many thanks to HMG.

Quick professional service with caring staff

Managed to schedule me for a consultation shortly after I filled out their web request, took care of what needed addressing, and the staff member, Sian, was incredibly reassuring and genuinely kind during our interaction.

Misdiagnosed anemia nearly cost me my life

During my battle with undiagnosed severe anemia, healthcare professionals initially dismissed my symptoms as anxiety or potential asthma, advising me to use my inhaler more frequently. Despite repeatedly expressing my conviction that my heart was the primary concern, my complaints were disregarded. I found myself barely able to walk two minutes on level ground without experiencing intense heart palpitations. It was only after a comprehensive blood test that the truth emerged: following a significant norovirus infection approximately five months prior, my medical records indicated the early stages of anemia. Surprisingly, despite this documented information, no intervention occurred until the test revealed I had critically low blood volume—approximately half of what is considered normal.

Hmg saved the day with exceptional ear care

Initially apprehensive about switching, I experienced exceptional service today. When I contacted reception about ear symptoms, they were incredibly courteous and arranged an immediate appointment. The receptionist upon arrival was equally helpful with parking arrangements. Although there was a wait, a clinician specialist saw me since the doctor was overwhelmed, which seemed like a reasonable approach to managing patient flow. I was greeted professionally and warmly, and the clinician listened attentively to my entire medical history. She conducted thorough checks including temperature and blood pressure - something my previous GP never did. The entire interaction demonstrated genuine care and compassion, resulting in swift swab tests and an instant specialist referral. My medication was promptly sent to the onsite pharmacy, where service remained consistently excellent. Having struggled with ear problems for over a decade, this healthcare provider is the first to truly listen and commit to investigating my condition. Today's experience was truly outstanding.

Challenging to schedule but worth the wait

Convenient service, assuming you can secure a scheduling slot.

Convenient cafe with parking and bustling atmosphere

Constantly bustling location with available parking, just be sure to register your vehicle's information at the front desk upon arrival.

Worst medical booking experience ever nightmare

If I could rate this zero, I absolutely would. Scheduling a medical consultation has become completely UNATTAINABLE. I've spent three consecutive days attempting to secure an appointment for my child via telephone because the "NHS APP is taking 12 days to process" Even during times when we were told "you are 81st in the queue" the experience was preferable. Back then, you could simply wait. Now, it's impossible to connect with anyone as the lines are perpetually "full to capacity" and immediately disconnected. I was dismissively advised to "visit A and E" (which is completely unnecessary for her condition) or contact 111. The promise of streamlining appointment booking with "the super surgery" system has ironically made it utterly impossible. This system is fundamentally BROKEN. I am utterly bewildered why no changes have been implemented to create a more patient-friendly approach.

Shocking

I am disappointed and discussed with HMG I called friday asking to see a Dr as my condition got worse I had an appointment on the Thursday the following week but I had to take time off work due to my condition getting worse only to be told by the manager on shift that day that it would be inappropriate for someone to see me and if I called 111 they would only send it back to my GP and they would just refuse it I have had to have time off work untill I have been seen which has lost me alot in earnings but I have never been so ashamed of a practice if we was animals we would not be made to suffer like we do I can see why A&E is always packed people want to see a Dr when they are bad not in 8 weeks time when the problem may be better get rid of this stupid system and get the old way back no waiting to speak to someone no press option 1 2 3 etc just nice simple and easy

Worst healthcare experience ever avoid this practice

Utterly appalling healthcare service where getting an appointment seems impossible. Attempts to see a doctor are met with complete indifference and dismissal. I managed to secure an out-of-hours slot for Thursday, but when I tried calling on Friday about my worsening condition, I was flatly told no one would see me. Even the manager was unhelpful, claiming 111 would just redirect me back and they would refuse treatment. Their total lack of concern for patient welfare is astounding. It's no wonder emergency rooms are overcrowded when people can't access basic medical care. I'd give zero stars if the rating system allowed it - the service is absolutely abysmal. The only reason I gave one star is that I was forced to, but they deserve nothing.

Terrible medical care that left me completely disappointed

This medical practice deserves rock-bottom ratings. Absolutely the most terrible healthcare facility I've ever encountered, and I strongly advise steering clear of this place entirely.

Disappointing product with zero practical value

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Patience pays off with public health service

Called. Line was incredibly long with around 30 people waiting. Opted for the callback feature. Received a return call in approximately an hour. Scheduled for an upcoming appointment next week. Given the extreme staff shortages they're experiencing, the service seems quite reasonable for a no-cost healthcare system.

Terrible service putting patients health at risk

The wait times for this medical facility are completely unacceptable. It's appalling that they can continue to function with such inefficient scheduling. A five-week delay for a standard consultation is utterly ridiculous and raises serious concerns about their operational standards. Regulatory bodies should step in and address these problematic practices.

Worst medical service ever completely unacceptable

I am utterly appalled by the abysmal and disgraceful service this medical facility offers to patients. Making an appointment has become an exercise in futility. When I attempted to call precisely at 8:00 am, I was greeted with a message stating "Reception is full to capacity" and was directed to complete an online form. However, the online system was non-functional, and when I physically visited the Station medical centre to schedule an appointment, I was completely brushed aside and told they were at full capacity. After reading numerous other reviews, I'm left wondering which fortunate patients actually manage to secure and attend appointments. This service is not just inefficient but potentially dangerous, as it provides false hope to patients in need. I implore you, do not respond to this review with the standard suggestion to use an online form, as you have done with other complaints. If you cannot improve your service, the most responsible action would be to shut down completely.

Frustrating healthcare nightmare with impossible communication

Mickey appears to have crammed all his rodents into a single container! The communication setup and telephone infrastructure at this establishment are mind-bogglingly inadequate. I'm continuously bombarded with texts and voicemails requesting I contact the medical practice for appointments and routine blood work, yet I'm utterly unable to connect. After months of futile attempts, when I finally managed to reach someone, I was instructed to call back two weeks prior to my desired appointment date! I'm completely defeated and have thrown in the towel!

Terrible service that left me completely frustrated

Absolutely horrendous, this deserves less than the lowest rating possible! Scheduling an appointment is a nightmare. I need to book a Pap smear test, which I have a letter requesting me to attend, and have my coil removed. Last week, communication was smooth, but this week when my mother tries to help me schedule an appointment while I'm away without my phone, they refuse to speak with her - despite my written consent for her to access my medical records. I'm then informed that I've been inexplicably removed from the doctors' list, with no explanation provided and no prior notification to me. Utterly abysmal service. If you mandate online booking, then at least have the decency to respond via email. Not everyone has the liberty to use their phone during work hours.

Terrible pharmacy service ruins patient's medication management

Desperately wanting to rate this experience lower than the minimum, I'm beyond frustrated with the abysmal service. Their repeated prescription errors have caused me significant emotional strain. While my personal physician is wonderful, the pharmacy's consistent medication mix-ups over the past year are completely unforgivable.