Heswall & Pensby Group Practice

Quick help with my medical form

Dr Furnival was incredibly helpful and made exceptional efforts to assist me in swiftly finalizing a critical medical document required by the DVLA. I'm truly grateful for her support!

Frustrated after multiple reception runarounds

As an older patient, I found it deeply disheartening to be dismissively addressed by a receptionist with minimal medical understanding, who loudly proclaimed in front of a crowded waiting area that I already had medication for my condition, implying I had no further needs. The administrative process was frustratingly redundant, requiring me to complete access forms twice just to secure an appointment two weeks away. A nurse practitioner contacted me, promising to follow up after consulting a doctor, but this communication never materialized. Upon requesting an earlier appointment, I was curtly told no slots were available and that I had already been prescribed medication. The entire interaction left me feeling humiliated and conspicuous while other patients watched, some of whom were waiting with functioning check-in systems. Eventually, I navigated the bureaucratic maze again and successfully obtained an appointment. I am compelled to ask: Is this the standard of care now expected from the Myrtle Group? Notably, these disappointing experiences had absolutely no connection to actual medical treatment or professional healthcare.

Kind doctors made me feel better

The front desk employees consistently demonstrate kindness and professionalism. I've recently consulted with Dr James and Dr Nelson, both of whom have been exceptionally compassionate. They provide tremendous emotional support, offer reassurance, and conduct extremely comprehensive examinations.

Quick and easy clinic booking now

Scheduling appointments is consistently swift, and the updated booking platform is much more user-friendly compared to the previous method. The medical staff are consistently supportive and accommodating.

Friendly doctors who really listen

Exceptional personnel Consistently supportive and accommodating Not a single unsatisfactory interaction Unquestionably the top medical practice in the area by a significant margin

Quick and helpful morning appointment

I scheduled an appointment just yesterday on 11/9/25 and secured a 9am slot with the doctor today on 12/9/25. The reception staff were incredibly supportive and addressed the queries I had as a new patient at Heswall surgery. Dr. Sophia Nelson was punctual and attentive, carefully listening to my ongoing medical concerns and providing comprehensive responses. I understand that booking medical appointments can often be challenging and irritating, but in this instance, I have absolutely no complaints about the service I experienced today or during my previous visits. Sincere appreciation goes out to the entire team.

Caring doctors made a real difference

I've experienced exceptional care and received valuable guidance from the medical professionals at this practice. My recent consultation with Dr Furnival demonstrated genuine concern for my well-being, which has significantly enhanced my health condition. Dr Din also provided excellent support during our recent discussion, offering helpful insights. Throughout my time with this surgery, I've been thoroughly satisfied with the treatment and resulting outcomes.

Frustrating website test for my surgery reminder

I'm thoroughly frustrated with this healthcare system's communication approach. I got a notification about a pending message, which required me to navigate the cumbersome NHS website and struggle through the laborious process of recovering my login credentials. After finally accessing the site, I was confronted with a captcha verification that proved incredibly challenging. With my aging eyesight at 70, I unsuccessfully attempted the image-based test multiple times, finding the visual elements far too diminutive to distinguish clearly. Subsequently, I was forced to hunt through multiple menu layers just to locate a simple appointment reminder for the next day's medical consultation. This entire unnecessary ordeal consumed nearly eight minutes of my time. Why couldn't they have simply sent a direct text message? The whole system seems absurdly overcomplicated and inefficient.

Quick surgery with caring team

Another fantastic encounter. Prompt and compassionate communication. Fortunate to have undergone such a successful procedure :-)

Caring doctor who truly listens

Dr. Furnival's dedication to my well-being has been truly remarkable, consistently demonstrating a genuine commitment to prioritizing my health with the utmost care and attention. My sincere appreciation goes out to them.

Website nightmare after 20 minute wait

Days have passed and the Blinx Paco website remains non-functional, which is absolutely ridiculous. It's impossible to schedule an appointment, and being stuck on hold for 20 minutes with another 10 people waiting is pure organizational mayhem. This practice is a complete disaster.

Blinx Paco system failed miserably

Discontinued the PATCHES system in favor of Blinx Paco, but the service has been down for nearly 48 hours. This is completely unacceptable. I'm seriously considering switching healthcare providers if this continues.

Clear answers and friendly care

A comprehensive evaluation of my health concerns, accompanied by valuable recommendations and insights. The consultation was both enjoyable and lighthearted, while maintaining a high standard of professional expertise.

Friendly clinic visit with Sr Susan Stocks

I consistently visit the clinic to see Sr Susan Stocks, who consistently demonstrates a warm and approachable demeanor. She helps me feel relaxed and genuinely listens to my concerns. Her professional expertise is evident as she collaboratively develops my treatment strategy, which significantly boosts my trust in her care. The entire team delivers exceptional, top-tier service across the board.

Caring staff helped me through tough times

Throughout the past year, I've interacted with this practice multiple times, and in every instance, they have demonstrated exceptional care, promptness, and professionalism. Their service has been outstanding - I'm truly grateful!

Quick and caring pediatrician visit

Getting appointments for my two little ones has always been quick and convenient, often on the same day or next day. The physicians have consistently been attentive, comprehensive, and compassionate, genuinely hearing out our worries without making us feel criticized.

Emma made my appointment stress-free

I thoroughly enjoyed my recent visit, where scheduling was a breeze. Emma Richards was incredibly personable and put me completely at ease during my appointment.

Quick booking and no wait time

Scheduling an appointment was a breeze, and I got my slot within 48 hours. Unlike most medical offices, their waiting room wait time is incredibly short - never more than 5 minutes, which is truly exceptional! The entire team is incredibly friendly, with Dr Nelson standing out as particularly compassionate. During my consultation, she made me feel completely comfortable and took the time to thoroughly explain everything, ensuring I felt fully informed and supported. I absolutely endorse this practice without hesitation - finding a healthcare provider of this caliber is extremely rare.

Quick help from dr nelson online

Incredibly streamlined process for a small medical need. I initiated my request via PATCHS during the afternoon hours of Thursday and received my prescription by Friday morning, all without requiring an in-person consultation. Dr. Nelson's approach has truly simplified my healthcare experience. I'm completely satisfied with the level of convenience provided.

Quick visit with caring doctor

Scheduled a consultation with Dr Nelson, Warm and supportive and inviting,